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Carry out other duties required by the Matron commensurate with the grade.
Job Overview- To provide administrative cover for the ward, and to perform general receptionist duties
- To provide clerical assistance to the senior sister and Matron.
- To process patient records on EPIC and liaise with ward staff to resolve any problems.
- Key tasks would be update EPIC and assisting with data collection for audits.
- Ensure adequate stock levels of general ward supplies, EROS requests and to ensure that the supplies are neatly arranged in cupboards.
- To provide a range of non-clinical duties
Managing Reception Desk As The Ward Receptionist
- Welcoming patients and relatives to the ward and undertaking administration duties.
- Answering the ward telephones timely and relating information accurately.
- To answer telephone queries of a non clinical nature.
- Admit, discharge and transfer patients on EPIC.
- Responsible for data entry.
- Act as the EPIC superuser for the ward.
- Maintain all the patient boards with the appropriate consultants names.
- Assist with the completion and collation of menus when required.
- Any other duties as requested.
Obtain, transmit and save information relating to the delivery of a care service:
- To ensure the admission and discharge book is updated daily and liaise with ward staff to resolve any issues that may arise.
- Assisting with data collection as required for the purpose of audits as required.
- Assist the ward staff with collecting information for the friends and family and patients survey.
- Collect and deliver the ward post daily.
- Undertake administrative duties for Ward Manager and Matron, general typing – letters, references, documents, notices for the ward, photocopying etc.
- Carry out other duties required by the Matron commensurate with the grade
Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.
As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.
We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.
Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.
We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties
Detailed Job Description And Main Responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
Person specification
Qualifications
Essential criteria
- Ability to plan & Innovative
- Knowledge of infection control
- Previous clinical experience
- Computer skills
Essential criteria
- Able to organise own workload with minimal supervision
- Ability to adapt using different systems as appropriate.
- Previous clerical experience
Special Requirements
Essential criteria
- Willing to work weekends and bank holidays.
We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.
We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.
We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment .
Our three core values , and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future .
Apply online now
Job Overview
Managing Reception Desk As The Ward Receptionist
Obtain, transmit and save information relating to the delivery of a care service:
Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.
As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.
We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.
Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.
We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties
Detailed Job Description And Main Responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
Person specification
Qualifications
Essential criteria
Essential criteria
Special Requirements
Essential criteria
We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.
We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.
We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment .
Our three core values , and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future .
Apply online now
- To provide administrative cover for the ward, and to perform general receptionist duties
- To provide clerical assistance to the senior sister and Matron.
- To process patient records on EPIC and liaise with ward staff to resolve any problems.
- Key tasks would be update EPIC and assisting with data collection for audits.
- Ensure adequate stock levels of general ward supplies, EROS requests and to ensure that the supplies are neatly arranged in cupboards.
- To provide a range of non-clinical duties
Managing Reception Desk As The Ward Receptionist
- Welcoming patients and relatives to the ward and undertaking administration duties.
- Answering the ward telephones timely and relating information accurately.
- To answer telephone queries of a non clinical nature.
- Admit, discharge and transfer patients on EPIC.
- Responsible for data entry.
- Act as the EPIC superuser for the ward.
- Maintain all the patient boards with the appropriate consultants names.
- Assist with the completion and collation of menus when required.
- Any other duties as requested.
Obtain, transmit and save information relating to the delivery of a care service:
- To ensure the admission and discharge book is updated daily and liaise with ward staff to resolve any issues that may arise.
- Assisting with data collection as required for the purpose of audits as required.
- Assist the ward staff with collecting information for the friends and family and patients survey.
- Collect and deliver the ward post daily.
- Undertake administrative duties for Ward Manager and Matron, general typing – letters, references, documents, notices for the ward, photocopying etc.
- Carry out other duties required by the Matron commensurate with the grade
Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.
As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.
We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.
Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.
We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties
Detailed Job Description And Main Responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
Person specification
Qualifications
Essential criteria
- Ability to plan & Innovative
- Knowledge of infection control
- Previous clinical experience
- Computer skills
Essential criteria
- Able to organise own workload with minimal supervision
- Ability to adapt using different systems as appropriate.
- Previous clerical experience
Special Requirements
Essential criteria
- Willing to work weekends and bank holidays.
We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.
We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.
We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment .
Our three core values , and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future .
Apply online now
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Useful skills for a Ward Clerk:
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To work as a Ward Clerk in the UK, you typically need a mix of administrative skills, interpersonal skills, and an understanding of healthcare environments. Here are some key skills and qualifications:
Essential Skills:
1. Administrative Skills:
- Proficiency in using office software (e.g., Microsoft Office, spreadsheets).
- Experience with filing systems and maintaining accurate records.
- Ability to manage appointments and scheduling.
2. Communication Skills:
- Strong written and verbal communication skills for interacting with patients, families, and healthcare professionals.
- Ability to convey information clearly and effectively.
3. Interpersonal Skills:
- A compassionate and approachable manner when dealing with patients and their families.
- Ability to work as part of a team within a busy healthcare environment.
4. Organizational Skills:
- Excellent organizational abilities to manage multiple tasks and prioritize effectively.
- Attention to detail to ensure accuracy in patient records and documentation.
5. Customer Service Skills:
- A focus on providing high-quality service to patients and visitors.
- Ability to handle inquiries and complaints in a professional manner.
6. Computer Skills:
- Familiarity with electronic patient record systems and other healthcare-related software.
- Basic IT skills for troubleshooting common issues.
Additional Skills:
1. Knowledge of Health and Safety Regulations:
- Understanding of healthcare policies and procedures to maintain a safe environment.
2. Confidentiality Awareness:
- Awareness of data protection and confidentiality issues related to patient information.
3. Problem-Solving Skills:
- Ability to identify issues and resolve them quickly and effectively.
4. Flexibility and Adaptability:
- Willingness to work various shifts, including evenings and weekends, as required.
Qualifications:
- A minimum of GCSEs in English and Maths or equivalent qualifications is often required.
- Previous experience in a healthcare setting or administrative role can be beneficial.
- Some positions may require specific training or certifications related to healthcare administration or patient care.
Personal Qualities:
- Patience and empathy towards patients and their families.
- A proactive attitude and the ability to work under pressure.
- Strong work ethic and reliability.
More from Frimley Health NHS Foundation Trust
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