MatchDay Steward Quality Assurance Assistant inManchester inManchester PUBLISHED 13 JUN 2024

Manchester United Foundation

All colleagues have a duty of care and are fundamental to the effective management of health, safety, environmental and fire.
Job Title





Match Day Steward Quality Assurance Assistant





Reports To (job Title)



SMT Compliance Manager



Location:



Old Trafford Stadium Complex



Department



Stadium Safety



Approved Salary





£12 per hour (Casual Worker)





Benefits (Bonus, Notice Period)




N/A




Job Overview


 Summarise, in one or two sentences, the purpose of the role, why the role exists and what the broader context of the role is. Provide key facts and figures that are relevant to the job e.g., financial data (budget responsibility or targets) and/or people data (size of team - direct and indirect).

  • The role of Quality Assurance is to interview staff, challenge knowledge, record and submit written returns.
    • Have previous experience in quality assurance
    • Possess strong attention to detail and a passion for maintaining quality standards.
    • A strong grasp of written and spoken English
    • Capture, record and identify monitoring points in the process.
    • Interpretation of all results, against requirements

Organisational Structure


 Insert an organisational chart / immediate structure supporting this role (peers, direct reports, reporting line)


Expectations



Play to Win


  • Proactively identifies opportunities to develop and upskill. Unity & Inclusion
  • Understands the importance of Diversity and Inclusion at the Club and what their responsibilities are as a representative of Manchester United Heritage & Innovation
  • Demonstrates an understanding of club legacy and the role they play at the club. Hard Work & Resilience
  • Responds flexibly and positively to changing circumstances. Entertainment & Inspiration
  • Contributes to 1:1 and team discussions and brings ideas. Highest Standards
  • Receives feedback well and acts upon it accordingly


Knowledge, Experience, And Skills


 What essential skills, qualifications, and level of experience are necessary for full and effective performance? It is important that there is no unjustifiable discrimination, so there should be a clear rationale for the points listed in this section .

  • Confident with using Microsoft Office.
  • Excellent Communication / Customer Service Skills.
  • Excellent Attention to detail.


Safeguarding Statement







Manchester United

Limited is an Equal Opportunities Employer and recognises the importance of safeguarding children and adults at riskin our workplace.

Due to this post being in regulated activity, the potential employee will be required to undertake a Disclosure and Barring Service check at the appropriate level.
Diversity Commitment & Reasonable Adjustments


MUFC positively welcomes and seeks to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment. We encourage applications from all candidates regardless of age, disability, gender, gender identity, gender expression, marriage and/or civil partnership status, pregnancy and maternity status, race, religion, or sexual orientation.

If you require any reasonable adjustments to support your application and perform at your best, please don’t hesitate to contact
to make a request; we are here to help.


Health and Safety, Environment & Fire Management


All colleagues have a duty of care and are fundamental to the effective management of health, safety, environmental and fire. Please familiarise yourself with these core responsibilities located on the H&S section of The Tunnel.


Note: 7th July 2024 is the closing date for this role
Job Title




Match Day Steward Quality Assurance Assistant




Reports To (job Title)


SMT Compliance Manager


Location:


Old Trafford Stadium Complex


Department


Stadium Safety


Approved Salary




£12 per hour (Casual Worker)




Benefits (Bonus, Notice Period)



N/A



Job Overview

 Summarise, in one or two sentences, the purpose of the role, why the role exists and what the broader context of the role is. Provide key facts and figures that are relevant to the job e.g., financial data (budget responsibility or targets) and/or people data (size of team - direct and indirect).

  • The role of Quality Assurance is to interview staff, challenge knowledge, record and submit written returns.
    • Have previous experience in quality assurance
    • Possess strong attention to detail and a passion for maintaining quality standards.
    • A strong grasp of written and spoken English
    • Capture, record and identify monitoring points in the process.
    • Interpretation of all results, against requirements

Organisational Structure

 Insert an organisational chart / immediate structure supporting this role (peers, direct reports, reporting line)

Expectations


Play to Win

  • Proactively identifies opportunities to develop and upskill. Unity & Inclusion
  • Understands the importance of Diversity and Inclusion at the Club and what their responsibilities are as a representative of Manchester United Heritage & Innovation
  • Demonstrates an understanding of club legacy and the role they play at the club. Hard Work & Resilience
  • Responds flexibly and positively to changing circumstances. Entertainment & Inspiration
  • Contributes to 1:1 and team discussions and brings ideas. Highest Standards
  • Receives feedback well and acts upon it accordingly


Knowledge, Experience, And Skills

 What essential skills, qualifications, and level of experience are necessary for full and effective performance? It is important that there is no unjustifiable discrimination, so there should be a clear rationale for the points listed in this section .

  • Confident with using Microsoft Office.
  • Excellent Communication / Customer Service Skills.
  • Excellent Attention to detail.


Safeguarding Statement





Manchester United

Limited is an Equal Opportunities Employer and recognises the importance of safeguarding children and adults at riskin our workplace.

Due to this post being in regulated activity, the potential employee will be required to undertake a Disclosure and Barring Service check at the appropriate level.
Diversity Commitment & Reasonable Adjustments

MUFC positively welcomes and seeks to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment. We encourage applications from all candidates regardless of age, disability, gender, gender identity, gender expression, marriage and/or civil partnership status, pregnancy and maternity status, race, religion, or sexual orientation.

If you require any reasonable adjustments to support your application and perform at your best, please don’t hesitate to contact
to make a request; we are here to help.

Health and Safety, Environment & Fire Management

All colleagues have a duty of care and are fundamental to the effective management of health, safety, environmental and fire. Please familiarise yourself with these core responsibilities located on the H&S section of The Tunnel.

Note: 7th July 2024 is the closing date for this role


inManchester
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