Receptionist inLondon inLondon PUBLISHED 10 JUL 2024

The ideal candidate is a detail-oriented team player who will be the first point of contact for visitors at the office, greeting them in a polite and well-spoken manner. You will also be assigned duties as required (i.e. organization of inbound and outbound mail, administrative work, and general clerical support).

RESPONSIBILITY AREAS

• Delivering excellent customer service at all times
• Welcoming and assisting visitors in person, or on the telephone in a professional and courteous manner
• Answering all incoming calls and handle callers inquiries
• Assisting in keeping the reception area clean and tidy at all times
• Dealing with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
• Fulfilling all reasonable requests from guests to ensure their comfort and safety
• Conducting regular stock checks throughout the day and replace where necessary
• Reporting any maintenance and Health and Safety issues immediately to line manager, including all furniture, fittings and equipment
• Providing reports as required for management
• Acting as first point of contact for guests and the emergency services
• Liaising with PA’s and Directors and carry out instructions given by the Management team
• Providing office support services in order to ensure efficiency and effectiveness
• Receiving, directing and relaying telephone and fax messages
• Maintaining the general filing system and stock room
• Assisting in the planning and preparation of meetings and internal events
• Monitoring the uses of office supplies and equipment
• Responding to public inquiries

KNOWLEDGE, EXPERIENCE AND KEY COMPETENCIES

• Preferably some experience as a receptionist
• Excellent skill is MS Word, Excel and PowerPoint
• Passionate, intelligent, resilient, self- motivated and highly enthusiastic
• Flexible, hardworking and passionate with a fast paced work ethic.
• Shows a complete focus on results, demonstrates personal responsibility for their performance and with the ability to acknowledge and learn from their mistakes
• Shows an understanding of customer needs - anticipates and deals with objections to achieve results
• Is consistently persuasive with customers and enthusiastic with customers and the team
• A rapid learner and a creative solver of problems.
• Diplomatic and confidential at all times.
• Self-starting, entrepreneurial and highly adaptable in a rapidly changing environment.

Saturday working may be required.