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Team Leader (Support Worker)inGlasgowinGlasgowPUBLISHED THU 13 FEB 2025

£13 GOOD SALARY 

SSSC

Baillieston Community CareFollow Baillieston Community Care

Opportunities for professional development through training and the SVQ process.
Leadership role that allows for mentorship and supervision of junior staff, fostering a supportive team environment.
Direct impact on improving the quality of care for service users, contributing to their well-being.
Engagement in multi-agency meetings which broadens knowledge and encourages collaboration.
Ability to carry out varied duties that enhance personal skills in delivering home care and community support.
A structured environment where safety and care standards are prioritized, ensuring a high level of service.
Contributing to the maintenance of confidentiality and personal privacy, which is essential in the care sector.
FUNCTION - Working as a member of the senior team providing care and support for service users, Plan safe working practices for the care team; providing leadership, instruction and supervision to all Home Support Workers. Supervise the delivery of care, and ensure detailed care plans meet the individual needs of the service user, and that the quality of care meets the highest standards.

DUTIES

1. Monitor the service to Service Users according to Care Standards ensuring regular feedback of appropriate information to Home Care Managers/CEO, thus ensuring the safety and well being of the Service user and staff involved.

2. Deliver ongoing local formal and practical training to all team members to include specific topics as required by the care inspectorate and keep accurate and up to date records as evidence of all training undertaken.

3. To participate in SVQ process by carrying out the common induction skills training for new staff.

4. Supervise and monitor each member of the team and take appropriate action as required.

5. Carry out initial visits to service users to assist in the production of detailed service user plans and monitor and review those plans on a regular basis and as services users needs change.

6. Carry out detailed risk assessments and moving and handling risk assessments to minimise the areas of risk to the service user, staff, services providers and the general public, and to carry out regular reviews, ensuring information is shared with relevant parties.

7. Monitoring of the care worker as required in order to maintain personal skills in delivering home care / community support.

8. Maintenance, monitoring and record keeping in relation to attendance of care workers, service users care plans, risk assessments etc.

9. Undertake the duties of the Home Support Worker as required in order to maintain personal skills in delivering home care / community support.

10. To participate in the Out of Hours System to support staff and service outside of office hours.

11. Participate in team, multi-agency meetings and other meetings relevant to the post.

12. Maintain open effective communication channels within the service departmentally, and with other agencies.

13. Attend training courses as required and maintain own professional development and competency.

14. Work at all times within current Baillieston Community Care policies and procedures.

15. Work at all times in accordance with the Health & Social Care Standards.

16. Have knowledge of and work at all times within the requirements of Health and Safety regulations.

17. To maintain confidentiality of information acquired in the course of undertaking duties from the company.

18. Be willing to obtain appropriate registration with the SSSC within 6 months of starting employment, ensuring annual payment is made and appropriate qualifications are gained within agreed timescale.

19. Carryout any other duties related to the post at the direction of the Home Manager /CEO.

To be considered for this role, applicants must have at least six months of experience working in the care industry. Additionally, candidates should possess either an SVQ Level 2 (SCQF Level 6) or SVQ Level 3 (SCQF Level 7) qualification in Health and Social Care, or be currently working towards achieving these qualifications.

Benefits
Scottish Living Wage Employer
On Call Payments
Holiday Pay
Access to Company Cars
SVQ Training
Access to e-learning
Access to company portal
Employee Benefits
Employee Assistance Programme
Opportunities for professional development through training and the SVQ process.
Leadership role that allows for mentorship and supervision of junior staff, fostering a supportive team environment.
Direct impact on improving the quality of care for service users, contributing to their well-being.
Engagement in multi-agency meetings which broadens knowledge and encourages collaboration.
Ability to carry out varied duties that enhance personal skills in delivering home care and community support.
A structured environment where safety and care standards are prioritized, ensuring a high level of service.
Contributing to the maintenance of confidentiality and personal privacy, which is essential in the care sector.

Here are 5 questions you could be asked if you apply for this job:
1. Can you describe your experience in the care industry and how it has prepared you for this role?
2. What specific SVQ qualifications do you hold, and how do you believe they contribute to your ability to lead a team of Home Support Workers?
3. Can you provide an example of a challenging situation you faced in a previous care role and how you resolved it?
4. How would you describe your leadership style when managing a team of care workers?
5. What approaches do you use to provide effective supervision and support to your team?
1. Can you describe your experience in the care industry and how it has prepared you for this role?
2. What specific SVQ qualifications do you hold, and how do you believe they contribute to your ability to lead a team of Home Support Workers?
3. Can you provide an example of a challenging situation you faced in a previous care role and how you resolved it?
4. How would you describe your leadership style when managing a team of care workers?
5. What approaches do you use to provide effective supervision and support to your team?
Useful skills for a Team Leader (Support Worker):
To work as a Team Leader (Support Worker) in the UK, you will need a combination of skills, qualifications, and personal attributes that help you effectively lead and support a team of support workers. Here are some key skills and qualifications commonly required for this role:
Essential Skills
1. Leadership Skills: Ability to inspire and guide a team, manage conflicts, and facilitate collaboration among team members.
2. Communication Skills: Strong verbal and written communication are vital for interacting with team members, clients, and other stakeholders.
3. Organizational Skills: Capacity to manage schedules, allocate resources efficiently, and ensure the team meets its goals and targets.
4. Empathy and Compassion: Understanding the needs and challenges of clients, and providing them with the emotional and practical support they require.
5. Problem-Solving Skills: Ability to address unexpected challenges and find practical solutions promptly.
6. Client-Centered Approach: Commitment to prioritizing the needs and preferences of clients in care and support planning.
7. Teamwork: Strong ability to work collaboratively with others, sharing responsibilities and supporting team dynamics.
8. Training and Development Skills: Capability to mentor and train new staff, ensuring they understand their roles and responsibilities.
9. Crisis Management: Skills in handling emergencies or challenging situations with calmness and effectiveness.
10. Assessment Skills: Ability to assess the needs of clients and develop tailored support plans that enhance their well-being.
Qualifications
- Relevant Qualifications: While formal qualifications may vary, an NVQ/SNVQ Level 3 in Health and Social Care or equivalent is often required. Higher-level qualifications (e.g., Level 5) may be preferred for leadership roles.
- Experience in Care/Support: Prior experience in a support role, especially in leadership or supervisory capacities, is usually essential.
- Understanding of Policies and Regulations: Familiarity with UK legislation regarding health and social care, including safeguarding, health and safety, and mental capacity laws.
Personal Attributes
- Patience and Resilience: Ability to cope with challenging situations and maintain composure.
- Adaptability: Willingness to change plans or strategies based on evolving needs or circumstances.
- Integrity and Professionalism: Upholding ethical standards and maintaining confidentiality.
Additional Skills and Knowledge
- Cultural Competence: Understanding and respecting diverse backgrounds and needs of clients.
- IT Skills: Basic computer skills for documentation and communication purposes.
- First Aid and Health and Safety Knowledge: Awareness of health and safety regulations and procedures to ensure a safe environment for both clients and staff.
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