High Impact User Care Coordinator (Nursing) inBristol inBristol PUBLISHED 3 MAY 2024

Registered 1st level Nurse (RGN) and/or registered Mental Health Nurse.
Job summary

An exciting opportunity has arisen for a band 7 practitioner to join the High Impact User Team based in the Bristol Royal Infirmary(BRI) Emergency Department on a full time, or part time basis.

This post is a key role within the wider multidisciplinary team, comprising of ED Consultant, Senior Nurses, and colleagues from specialist areas including the Homeless support team, Drug and alcohol services, Safeguarding, and Liaison Psychiatry. High Impact Users can be frequent attenders to the Emergency Department, those whose presentations need increased support or those with complex medical, psychological or social needs.The post holder will be based within the Adult Emergency Department.

The post has been created to provide co-ordination and management of High Impact Users to the Adult Emergency Department, ensuring that this group of patients are identified, safely and effectively managed, and given the best and most appropriate care.

Main duties of the job

The post holder will use their expert knowledge, skills and initiative to ensure that existing systems and protocols are used for the early identification and coordination of care for High Impact users, and that these systems are maintained and updated as required.

About us

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

Job description

Job responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Job description
Job responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Person Specification

Qualifications and Training

Essential

  • Registered 1st level Nurse (RGN) and/or registered Mental Health Nurse
  • Current NMC Registration
Desirable

  • 1st Degree In nursing or health related subject, willing to undertake/ working towards
  • Post registration study in Health Promotion or related subject
  • Qualification in Teaching and Assessing
Aptitudes

Essential

  • Demonstrates trust values within all aspects of practice
Skills and Abilities

Essential

  • Organisation and management skills
  • Able to construct and deliver teaching sessions
  • Ability to work effectively under pressure
  • Ability to work unsupervised and use own initiative
  • Ability to problem solve
  • Flexibility, adaptability to meet needs of a changing service
  • Able to work effectively and constructively within a multi-disciplinary team
  • Ability to manage conflict and cope with emotional issues presented in the course of work, and to support others
  • Able to work in partnership with and negotiate with a wide variety of partnership agencies, and other NHS providers
  • Knowledge of national and local specialty specific issues
  • IT skills including use of email and Microsoft Office packages
  • Act as a role model and as a mentor/assessor
  • Innovative and participates with practice and policy change
  • Excellent interpersonal and communication skills
  • Awareness of current national changes in nursing/ NHS
Desirable

  • Able to design and run audits
Knowledge and Experience

Essential

  • Experience working directly with patients presenting to the ED with physical and/ or mental health needs
  • Proven team management experience
  • Experience of independent / autonomous practice
  • Experience of undertaking holistic health assessments and assessing complex mental health needs and social care needs as well as physical care health needs
  • Experience of dealing with very complex issues
  • Experience of working in partnership with voluntary / statutory agencies
Desirable

  • Case management experience
  • Experience of managing, supervising and monitoring Junior Members of staff and students 1:1
  • Project management experience
  • Experience of undertaking research or audit projects
Person Specification
Qualifications and Training

Essential

  • Registered 1st level Nurse (RGN) and/or registered Mental Health Nurse
  • Current NMC Registration
Desirable

  • 1st Degree In nursing or health related subject, willing to undertake/ working towards
  • Post registration study in Health Promotion or related subject
  • Qualification in Teaching and Assessing
Aptitudes

Essential

  • Demonstrates trust values within all aspects of practice
Skills and Abilities

Essential

  • Organisation and management skills
  • Able to construct and deliver teaching sessions
  • Ability to work effectively under pressure
  • Ability to work unsupervised and use own initiative
  • Ability to problem solve
  • Flexibility, adaptability to meet needs of a changing service
  • Able to work effectively and constructively within a multi-disciplinary team
  • Ability to manage conflict and cope with emotional issues presented in the course of work, and to support others
  • Able to work in partnership with and negotiate with a wide variety of partnership agencies, and other NHS providers
  • Knowledge of national and local specialty specific issues
  • IT skills including use of email and Microsoft Office packages
  • Act as a role model and as a mentor/assessor
  • Innovative and participates with practice and policy change
  • Excellent interpersonal and communication skills
  • Awareness of current national changes in nursing/ NHS
Desirable

  • Able to design and run audits
Knowledge and Experience

Essential

  • Experience working directly with patients presenting to the ED with physical and/ or mental health needs
  • Proven team management experience
  • Experience of independent / autonomous practice
  • Experience of undertaking holistic health assessments and assessing complex mental health needs and social care needs as well as physical care health needs
  • Experience of dealing with very complex issues
  • Experience of working in partnership with voluntary / statutory agencies
Desirable

  • Case management experience
  • Experience of managing, supervising and monitoring Junior Members of staff and students 1:1
  • Project management experience
  • Experience of undertaking research or audit projects
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .
UK Registration

Applicants must have current UK professional registration. For further information please see

Additional information
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .
UK Registration

Applicants must have current UK professional registration. For further information please see

Employer details

Employer name

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address

Bristol Royal Infirmary

Upper Maudlin St.

Bristol

BS2 8HW

Employer's website
Job summary

An exciting opportunity has arisen for a band 7 practitioner to join the High Impact User Team based in the Bristol Royal Infirmary(BRI) Emergency Department on a full time, or part time basis.

This post is a key role within the wider multidisciplinary team, comprising of ED Consultant, Senior Nurses, and colleagues from specialist areas including the Homeless support team, Drug and alcohol services, Safeguarding, and Liaison Psychiatry. High Impact Users can be frequent attenders to the Emergency Department, those whose presentations need increased support or those with complex medical, psychological or social needs.The post holder will be based within the Adult Emergency Department.

The post has been created to provide co-ordination and management of High Impact Users to the Adult Emergency Department, ensuring that this group of patients are identified, safely and effectively managed, and given the best and most appropriate care.

Main duties of the job

The post holder will use their expert knowledge, skills and initiative to ensure that existing systems and protocols are used for the early identification and coordination of care for High Impact users, and that these systems are maintained and updated as required.

About us

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

Job description

Job responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Job description
Job responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Person Specification

Qualifications and Training

Essential

  • Registered 1st level Nurse (RGN) and/or registered Mental Health Nurse
  • Current NMC Registration
Desirable

  • 1st Degree In nursing or health related subject, willing to undertake/ working towards
  • Post registration study in Health Promotion or related subject
  • Qualification in Teaching and Assessing
Aptitudes

Essential

  • Demonstrates trust values within all aspects of practice
Skills and Abilities

Essential

  • Organisation and management skills
  • Able to construct and deliver teaching sessions
  • Ability to work effectively under pressure
  • Ability to work unsupervised and use own initiative
  • Ability to problem solve
  • Flexibility, adaptability to meet needs of a changing service
  • Able to work effectively and constructively within a multi-disciplinary team
  • Ability to manage conflict and cope with emotional issues presented in the course of work, and to support others
  • Able to work in partnership with and negotiate with a wide variety of partnership agencies, and other NHS providers
  • Knowledge of national and local specialty specific issues
  • IT skills including use of email and Microsoft Office packages
  • Act as a role model and as a mentor/assessor
  • Innovative and participates with practice and policy change
  • Excellent interpersonal and communication skills
  • Awareness of current national changes in nursing/ NHS
Desirable

  • Able to design and run audits
Knowledge and Experience

Essential

  • Experience working directly with patients presenting to the ED with physical and/ or mental health needs
  • Proven team management experience
  • Experience of independent / autonomous practice
  • Experience of undertaking holistic health assessments and assessing complex mental health needs and social care needs as well as physical care health needs
  • Experience of dealing with very complex issues
  • Experience of working in partnership with voluntary / statutory agencies
Desirable

  • Case management experience
  • Experience of managing, supervising and monitoring Junior Members of staff and students 1:1
  • Project management experience
  • Experience of undertaking research or audit projects
Person Specification
Qualifications and Training

Essential

  • Registered 1st level Nurse (RGN) and/or registered Mental Health Nurse
  • Current NMC Registration
Desirable

  • 1st Degree In nursing or health related subject, willing to undertake/ working towards
  • Post registration study in Health Promotion or related subject
  • Qualification in Teaching and Assessing
Aptitudes

Essential

  • Demonstrates trust values within all aspects of practice
Skills and Abilities

Essential

  • Organisation and management skills
  • Able to construct and deliver teaching sessions
  • Ability to work effectively under pressure
  • Ability to work unsupervised and use own initiative
  • Ability to problem solve
  • Flexibility, adaptability to meet needs of a changing service
  • Able to work effectively and constructively within a multi-disciplinary team
  • Ability to manage conflict and cope with emotional issues presented in the course of work, and to support others
  • Able to work in partnership with and negotiate with a wide variety of partnership agencies, and other NHS providers
  • Knowledge of national and local specialty specific issues
  • IT skills including use of email and Microsoft Office packages
  • Act as a role model and as a mentor/assessor
  • Innovative and participates with practice and policy change
  • Excellent interpersonal and communication skills
  • Awareness of current national changes in nursing/ NHS
Desirable

  • Able to design and run audits
Knowledge and Experience

Essential

  • Experience working directly with patients presenting to the ED with physical and/ or mental health needs
  • Proven team management experience
  • Experience of independent / autonomous practice
  • Experience of undertaking holistic health assessments and assessing complex mental health needs and social care needs as well as physical care health needs
  • Experience of dealing with very complex issues
  • Experience of working in partnership with voluntary / statutory agencies
Desirable

  • Case management experience
  • Experience of managing, supervising and monitoring Junior Members of staff and students 1:1
  • Project management experience
  • Experience of undertaking research or audit projects
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .
UK Registration

Applicants must have current UK professional registration. For further information please see

Additional information
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .
UK Registration

Applicants must have current UK professional registration. For further information please see

Employer details

Employer name

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address

Bristol Royal Infirmary

Upper Maudlin St.

Bristol

BS2 8HW

Employer's website


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