Complaints and Feedback Officer inAberdeen inAberdeen PUBLISHED 15 JUN 2024
NHS Scotland rvrQq6u
What might it look like to work here?
Stand by, we'll show you...
Stand by, we'll show you...
Posts close at midnight on the indicated date unless the advert states otherwise.
An exciting opportunity has arisen for an enthusiastic and organised individual to join our team as a Complaints & Feedback Officer. From their unique perspective, Complaints & Feedback officers play a key role in sharing patient insight to aid continuous improvement, supporting the delivery of safe care along with an excellent patient experience.We are looking for a motivated individual with excellent communication, interpersonal and organisational skills. The successful candidate should be able to demonstrate an ability to manage conflict and work with people from a diverse range of backgrounds. They will possess excellent skills in reviewing and interpreting documents and reports, have an exceptional attention to detail, with a sensitive and empathetic nature. They will also be able to challenge, negotiate and advise with conviction when needed to ensure that all concerns and complaints are fully investigated and responded to appropriately.
This post is for 26.25 hours per week to be worked over four days Tuesday – Friday, with flexibility on start and finish times within core hours.
Interviews will be held on Tuesday 16 July at Summerfield House.
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their bes t. To this end, NHS Scotland welcomes applications from all sections of society.
Additional Information For Candidates
You should apply for this post by completing the application process on Jobtrain.
DO NOT upload a CV as this will not be used for short listing purposes.
Posts close at midnight on the indicated date unless the advert states otherwise. Post may close early due to volume of applications.
For help to complete an application on Job Train please follow this link: www.jobsincare.com/job/jYrjdSdV view our accessibility statement, please follow this link: www.jobsincare.com/job/jYrjdSdV note that our correspondence method is by e-mail, therefore please ensure you enter your email address accurately.
Please check your e-mail regularly (including junk folders) and also your Jobtrain account for updates.
Please contact Jobtrain Candidate Support Hub - www.jobsincare.com/job/jYrjdSdV for advice and support with any system issues.
We recommend using the Internet Browser "Google Chrome" or "Microsoft Edge" when using Jobtrain.
Once you have submitted your application form you will be unable to make any amendments.
Some of our vacancies are for internal candidates only. If you are a member of staff, please ensure you update your Jobtrain profile to reflect that you are employed by NHS Grampian.
NHS Grampian forms one of the fourteen regional health boards of NHS Scotland and is responsible for providing health and social care services to a population of over 500,000 people living in Aberdeen, Aberdeenshire and Moray.
As a board we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through our NHS and Social Care values.
An exciting opportunity has arisen for an enthusiastic and organised individual to join our team as a Complaints & Feedback Officer. From their unique perspective, Complaints & Feedback officers play a key role in sharing patient insight to aid continuous improvement, supporting the delivery of safe care along with an excellent patient experience.
We are looking for a motivated individual with excellent communication, interpersonal and organisational skills. The successful candidate should be able to demonstrate an ability to manage conflict and work with people from a diverse range of backgrounds. They will possess excellent skills in reviewing and interpreting documents and reports, have an exceptional attention to detail, with a sensitive and empathetic nature. They will also be able to challenge, negotiate and advise with conviction when needed to ensure that all concerns and complaints are fully investigated and responded to appropriately.
This post is for 26.25 hours per week to be worked over four days Tuesday – Friday, with flexibility on start and finish times within core hours.
Interviews will be held on Tuesday 16 July at Summerfield House.
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their bes t. To this end, NHS Scotland welcomes applications from all sections of society.
Additional Information For Candidates
You should apply for this post by completing the application process on Jobtrain.
DO NOT upload a CV as this will not be used for short listing purposes.
Posts close at midnight on the indicated date unless the advert states otherwise. Post may close early due to volume of applications.
For help to complete an application on Job Train please follow this link: www.jobsincare.com/job/jYrjdSdV view our accessibility statement, please follow this link: www.jobsincare.com/job/jYrjdSdV note that our correspondence method is by e-mail, therefore please ensure you enter your email address accurately.
Please check your e-mail regularly (including junk folders) and also your Jobtrain account for updates.
Please contact Jobtrain Candidate Support Hub - www.jobsincare.com/job/jYrjdSdV for advice and support with any system issues.
We recommend using the Internet Browser "Google Chrome" or "Microsoft Edge" when using Jobtrain.
Once you have submitted your application form you will be unable to make any amendments.
Some of our vacancies are for internal candidates only. If you are a member of staff, please ensure you update your Jobtrain profile to reflect that you are employed by NHS Grampian.
NHS Grampian forms one of the fourteen regional health boards of NHS Scotland and is responsible for providing health and social care services to a population of over 500,000 people living in Aberdeen, Aberdeenshire and Moray.
As a board we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through our NHS and Social Care values.
We are looking for a motivated individual with excellent communication, interpersonal and organisational skills. The successful candidate should be able to demonstrate an ability to manage conflict and work with people from a diverse range of backgrounds. They will possess excellent skills in reviewing and interpreting documents and reports, have an exceptional attention to detail, with a sensitive and empathetic nature. They will also be able to challenge, negotiate and advise with conviction when needed to ensure that all concerns and complaints are fully investigated and responded to appropriately.
This post is for 26.25 hours per week to be worked over four days Tuesday – Friday, with flexibility on start and finish times within core hours.
Interviews will be held on Tuesday 16 July at Summerfield House.
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their bes t. To this end, NHS Scotland welcomes applications from all sections of society.
Additional Information For Candidates
You should apply for this post by completing the application process on Jobtrain.
DO NOT upload a CV as this will not be used for short listing purposes.
Posts close at midnight on the indicated date unless the advert states otherwise. Post may close early due to volume of applications.
For help to complete an application on Job Train please follow this link: www.jobsincare.com/job/jYrjdSdV view our accessibility statement, please follow this link: www.jobsincare.com/job/jYrjdSdV note that our correspondence method is by e-mail, therefore please ensure you enter your email address accurately.
Please check your e-mail regularly (including junk folders) and also your Jobtrain account for updates.
Please contact Jobtrain Candidate Support Hub - www.jobsincare.com/job/jYrjdSdV for advice and support with any system issues.
We recommend using the Internet Browser "Google Chrome" or "Microsoft Edge" when using Jobtrain.
Once you have submitted your application form you will be unable to make any amendments.
Some of our vacancies are for internal candidates only. If you are a member of staff, please ensure you update your Jobtrain profile to reflect that you are employed by NHS Grampian.
NHS Grampian forms one of the fourteen regional health boards of NHS Scotland and is responsible for providing health and social care services to a population of over 500,000 people living in Aberdeen, Aberdeenshire and Moray.
As a board we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through our NHS and Social Care values.
More information related to this job opportunity, from jobsincare:
Possible interview questions for this job
Click to view Start practice interview NEW!
Please wait...this will take a moment...
Please wait...this will take a moment...
inAberdeen
57.149898529052734 -2.09375 Aberdeen, Scotland, United Kingdom 
Locations are approximate.
Learn more