Opportunity to work in a top-performing and safe hospital trust (Chelsea and Westminster Hospital NHS Foundation Trust).
Engagement in a diverse and dynamic environment, serving a population of 1.5 million people.
Chance to develop excellent administrative and communication skills in a busy and demanding role.
Exposure to a range of clinical settings and departments, enhancing professional versatility.
Commitment to equal opportunities and the promotion of diversity within the workplace.
Access to ongoing training and support from a multidisciplinary team, fostering career development.
Contribution to patient care and satisfaction, making a meaningful impact in the community.
Join the dynamic team at Chelsea and Westminster Hospital NHS Foundation Trust as a Patient Administrator, where your organisational talents and empathetic nature will shine. This role gives you the opportunity to become an integral part of our bustling Administration Department, providing essential support to our dedicated multi-disciplinary Patient Access team. If you thrive in fast-paced environments and relish the chance to make a real difference in patients’ lives, this could be the perfect role for you.
In this position, you'll handle a variety of administrative tasks across key areas, including Clinical Offices, A&E, and Outpatient Booking. You will work both independently and collaboratively, showcasing your excellent communication skills and adaptability. We are proud to uphold a culture of inclusivity and diversity, welcoming applications from all backgrounds, including those from underrepresented communities. At Chelsea and Westminster, rated 'Good' by the Care Quality Commission and known for our commitment to excellence, you can take pride in being part of a trust that truly values and empowers its staff. If you're ready to embark on a rewarding career in care, we’d love to hear from you!
In this position, you'll handle a variety of administrative tasks across key areas, including Clinical Offices, A&E, and Outpatient Booking. You will work both independently and collaboratively, showcasing your excellent communication skills and adaptability. We are proud to uphold a culture of inclusivity and diversity, welcoming applications from all backgrounds, including those from underrepresented communities. At Chelsea and Westminster, rated 'Good' by the Care Quality Commission and known for our commitment to excellence, you can take pride in being part of a trust that truly values and empowers its staff. If you're ready to embark on a rewarding career in care, we’d love to hear from you!
Opportunity to work in a top-performing and safe hospital trust (Chelsea and Westminster Hospital NHS Foundation Trust).
Engagement in a diverse and dynamic environment, serving a population of 1.5 million people.
Chance to develop excellent administrative and communication skills in a busy and demanding role.
Exposure to a range of clinical settings and departments, enhancing professional versatility.
Commitment to equal opportunities and the promotion of diversity within the workplace.
Access to ongoing training and support from a multidisciplinary team, fostering career development.
Contribution to patient care and satisfaction, making a meaningful impact in the community.
We are searching for a high performing and enthusiastic individual to fill a Patient Administrator vacancy at the Chelsea and Westminster Site working in our busy Administration Department. If you thrive on a challenge and enjoy working in a very busy and demanding environment this could be the role for you.
The post holder will provide a comprehensive patient focused administrative service, on a day to day basis to a multi-disciplinary team based in the Patient Access team.
The successful candidate must be able to work autonomously and a a team member and be able to take a wide range of administrative duties.
As a team player they will need to be able to demonstrate excellent communication skills, be organised, adaptable and flexible show empathy and concern for others.
Required
The post holder will be required to work in one of the following areas as indicated in the Job Advert providing cross cover where necessary:
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
We are committed to equal opportunities and believe that diversity drives innovation and excellence. As part of our dedication to equity, we actively welcome applications from individuals from the global majority, veterans and underrepresented communities. We value the unique perspectives and experiences that diverse teams bring and are committed to creating an environment where all voices are heard, respected, and empowered to succeed.
If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful.
Employment is subject to a six-month probationary period.
Some roles may require weekend shifts at multiple sites.
For further details / informal visits contact: Name: Daniel Da Luz Job title: Assistant Service Manager Email address:
The post holder will provide a comprehensive patient focused administrative service, on a day to day basis to a multi-disciplinary team based in the Patient Access team.
The successful candidate must be able to work autonomously and a a team member and be able to take a wide range of administrative duties.
As a team player they will need to be able to demonstrate excellent communication skills, be organised, adaptable and flexible show empathy and concern for others.
Required
The post holder will be required to work in one of the following areas as indicated in the Job Advert providing cross cover where necessary:
- Clinical Offices
- A&E
- Main reception
- Central Outpatient Booking Team
- Clinical Imaging
- Wards
- Endoscopy
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
We are committed to equal opportunities and believe that diversity drives innovation and excellence. As part of our dedication to equity, we actively welcome applications from individuals from the global majority, veterans and underrepresented communities. We value the unique perspectives and experiences that diverse teams bring and are committed to creating an environment where all voices are heard, respected, and empowered to succeed.
If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful.
Employment is subject to a six-month probationary period.
Some roles may require weekend shifts at multiple sites.
For further details / informal visits contact: Name: Daniel Da Luz Job title: Assistant Service Manager Email address:
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More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
Useful skills for a Patient Administrator:
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To work as a Patient Administrator in the UK, you'll need a combination of administrative, communication, and interpersonal skills, as well as specific knowledge relevant to the healthcare sector. Here are some key skills and qualifications that are essential for the role:
Essential Skills
1. Administrative Skills:
- Proficiency in office software (e.g., Microsoft Office Suite, specifically Word and Excel).
- Ability to manage appointments, schedules, and patient records efficiently.
- Familiarity with data entry and management systems.
2. Communication Skills:
- Strong verbal and written communication skills to interact with patients, healthcare professionals, and administrative staff.
- Active listening skills to ensure understanding of patient needs.
3. Interpersonal Skills:
- Empathy and sensitivity when dealing with patients, especially those who may be anxious or vulnerable.
- Teamwork abilities to collaborate effectively with other healthcare professionals.
4. Organizational Skills:
- Ability to manage multiple tasks and prioritize effectively.
- Attention to detail to maintain accurate records and avoid errors.
5. Problem-Solving Skills:
- Ability to handle patient queries and complaints in a calm and efficient manner.
- Critical thinking to navigate administrative challenges.
6. Knowledge of Healthcare Systems:
- Understanding of healthcare policies, procedures, and regulations in the UK.
- Familiarity with the National Health Service (NHS) and how it operates.
7. IT Skills:
- Comfort with healthcare management software and electronic health records (EHR) systems.
- Ability to learn new software and technologies as required.
Qualifications
- Education:
- A high school diploma or equivalent is typically required; further education or qualifications in healthcare administration may be advantageous.
- Experience:
- Experience in a healthcare setting, customer service, or administrative role is often preferred.
- Professional Development:
- Consider relevant certifications or courses in medical administration or healthcare management, such as those offered by the Institute of Healthcare Management (IHM) or similar organizations.
Personal Attributes
- Confidentiality: Strict adherence to patient confidentiality and data protection regulations (e.g., GDPR).
- Adaptability: Ability to work in a fast-paced environment and adapt to changes in procedures or policies.
- Cultural Competence: Understanding and respecting diverse backgrounds and needs of patients.
More from Chelsea and Westminster Hospital NHS Foundation Trust
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