Patient Flow Co-ordinator in Bristol inBristol PUBLISHED SAT 22 MAR 2025 Jump to job information section
Band 3 Salary with additional unsocial hours pay enhancements of 35% for nights / Saturdays and 69% for Sundays / Public Holidays.
Job description
An opportunity has arisen within our Emergency Department for a Patient Flow Co-ordinator position working over a 24 hour/7 day rota.
Various hours available.
With a recent expansion of the Emergency Department this is an exciting opportunity for someone with great customer service and organisational skills, to gain some experience working in a dynamic, fast-paced environment that receives high volumes of patient attendances.
We are looking for a dynamic and energetic individual to support the smooth running of the Emergency Department and achievement of the associated performance targets. This will include using the patient administration system to book in patients; meet and greet reception duties; management of patients’ CAS Cards and medical records as well as back office administration duties.
You should have a proven track record of, and experience in, reception duties and/or administration in a customer service role.
Band 3 Salary with additional unsocial hours pay enhancements of 35% for nights / Saturdays and 69% for Sundays / Public Holidays.
It is essential that you are able to work independently as well as within a team. You should possess the ability to communicate effectively and sensitively with colleagues, patients and visitors to the department and have a welcoming and professional customer service approach. The ability to prioritize and pay attention to detail in a busy environment is also essential.
This is a key role in ensuring an efficient and courteous welcome and full reception service to members of the public and other agencies attending the Emergency Department.
Main Duties Include
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
For further details / informal visits contact: Name: Heather Shepherd Job title: Deputy Manager for Emergency Care Email address: Telephone number:
Various hours available.
With a recent expansion of the Emergency Department this is an exciting opportunity for someone with great customer service and organisational skills, to gain some experience working in a dynamic, fast-paced environment that receives high volumes of patient attendances.
We are looking for a dynamic and energetic individual to support the smooth running of the Emergency Department and achievement of the associated performance targets. This will include using the patient administration system to book in patients; meet and greet reception duties; management of patients’ CAS Cards and medical records as well as back office administration duties.
You should have a proven track record of, and experience in, reception duties and/or administration in a customer service role.
Band 3 Salary with additional unsocial hours pay enhancements of 35% for nights / Saturdays and 69% for Sundays / Public Holidays.
It is essential that you are able to work independently as well as within a team. You should possess the ability to communicate effectively and sensitively with colleagues, patients and visitors to the department and have a welcoming and professional customer service approach. The ability to prioritize and pay attention to detail in a busy environment is also essential.
This is a key role in ensuring an efficient and courteous welcome and full reception service to members of the public and other agencies attending the Emergency Department.
Main Duties Include
- All face to face and telephone enquiries.
- Offer excellent customer service at all times.
- Help to ensure the smooth flow of patients throughout all areas of the department.
- Clear liaison and communication with clinical colleagues.
- Maintain patient administrative IT systems.
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
For further details / informal visits contact: Name: Heather Shepherd Job title: Deputy Manager for Emergency Care Email address: Telephone number:
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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More information related to this job opportunity, from jobsincare:
Useful skills for a Patient Flow Co-ordinator:
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To work as a Patient Flow Coordinator in the UK, you'll need a combination of soft skills, technical knowledge, and healthcare-specific competencies. Here are some key skills and qualifications that are typically required:
Essential Skills:
1. Organizational Skills: Ability to prioritize tasks and manage time effectively, as you will be coordinating various aspects of patient care.
2. Communication Skills: Strong verbal and written communication skills are essential for liaising with patients, healthcare professionals, and administrative staff.
3. Interpersonal Skills: Ability to interact compassionately and effectively with patients and their families, as well as collaborate with a diverse healthcare team.
4. Problem-Solving Abilities: Capability to think critically and develop solutions to potential issues in patient flow or care delivery.
5. Attention to Detail: Ensuring that all patient information is accurately processed and that protocols are followed meticulously.
6. Data Management: Skills in handling data, including patient records and hospital systems, with a focus on accuracy and confidentiality.
7. Knowledge of Healthcare Systems: Understanding of the workings of the NHS and healthcare protocols, including legislation related to patient care and data protection (such as GDPR).
8. IT Proficiency: Familiarity with healthcare software systems (like patient management systems) and basic office applications (like Microsoft Office).
Qualifications:
1. Educational Background: A background in healthcare, nursing, social care, or a related field is often preferred. This could include a degree or relevant qualifications.
2. Experience in Healthcare Settings: Previous experience in a healthcare setting, such as administrative roles or patient-facing positions, can be beneficial.
3. Knowledge of Patient Flow Concepts: Understanding the principles of patient flow management, including discharge planning, admission processes, and the principles of healthcare accessibility.
4. Understanding of Compliance and Policy: Familiarity with relevant regulations and policies governing patient care in the UK (e.g., NHS guidelines).
Additional Qualities:
1. Empathy and Compassion: A patient-centered approach is crucial, as you'll be interacting with individuals who are often experiencing stress or discomfort.
2. Flexibility and Adaptability: The healthcare environment can be unpredictable, and being open to change and willing to adapt is important.
3. Teamwork: Ability to work effectively within a multidisciplinary team, as patient flow coordination requires collaboration across various departments.
Training and Development:
- Continued Professional Development: Since healthcare practices and technologies evolve, staying up-to-date through training and professional development is key to success in this role.
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51.454513 -2.58791 Bristol, England, United Kingdom 
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