School Cleaning Charge Hand inEdinburgh inEdinburgh PUBLISHED SAT 4 JAN 2025

Job Introduction

The Edinburgh Academy is a modern, exciting, vibrant co-educational school for 2 to 18 year olds. Housed on two characterful sites near the centre of Scotland's capital, the school provides the best in 21st century education. Our ethos, size and genuine individual care makes us sector leading in our ability to cater for the unique talents, needs and ambitions of all.

At Sodexo, you will be an essential member of the team working as a School Cleaning Chargehand in Edinburgh Academy Senior School, 42 Henderson Row, Edinburgh, EH3 5BL. You will be responsible for the site's overall appearance on a daily basis, providing outstanding cleaning services in order to keep the surroundings safe and hygienic for everyone. You will assist the Contract Manager and Cleaning Manager with the day-to-day delivery of a cleaning service of the unit. Also manage where possible all areas of costs in accordance with instructions given, working within the cost limits and resources agreed between the Client and Sodexo. You will supervise and control the cleaning services and provide a service for the Client, according to their specification, within the standard laid down by the Company and ensure that the standards of cleaning service delivered adheres to all Company and Client requirements. Join Sodexo and be part of something greater. You belong on a team where you can act with purpose and thrive in your own way.

What You’ll Do

• Train and provide guidance to cleaning staff on cleaning techniques, use of equipment, and adherence to safety protocols.
• Assign cleaning duties, inspect work areas regularly to ensure cleanliness, and report any issues to the appropriate department.
• Monitor and maintain stock levels of cleaning supplies, equipment, and other related materials.
• Conduct regular quality checks to ensure compliance with sanitation and safety guidelines.
• Perform administrative duties, including scheduling, attendance management, performance evaluations, and handling personnel matters.
• Collaborate with other departments, such as maintenance, to address specialised cleaning needs and resolve any facility-related issues promptly.
• Develop and implement cleaning schedules and procedures to optimise efficiency and productivity while maintaining a high level of cleanliness.
• Provide excellent customer service to staff, students, and visitors, responding promptly and effectively to cleanliness-related concerns or inquiries.
• To be responsible and assist all day-to-day aspects relating to the management and maintenance of the cleaning service within the contract specification.
• To provide a cleaning service to the agreed standards in accordance with the Service Level Agreements and Key Performance Indicators specified in the service contract.
• To actively enforce relevant statutory, company and site HEALTH AND SAFETY compliance together with the monitoring of related equipment
• Full working knowledge of the areas in the buildings which are covered by the services run by Sodexo
• Responsible for work allocation to the cleaning team, keeping within the specified detail of the contract, and working principles. Plan staff rotas’ and manage staff hours worked, sickness and annual leave. Report data to Line Manager as requested.
• Ensure that the safety signage is used appropriately at all times, e.g., wet floor signs and ‘warn’ customers where possible.
• Ensure a high standard of personal hygiene and appearance and general cleanliness to comply with statutory and Company regulations, wearing company uniform as specified.
• To advise Cleaning Manager of chemicals that are required.
• Control the issue and usage of cleaning materials.
• To carry out x 1 Safety walk per month and complete near miss reporting.
• Liaise with the Cleaning Operatives to identify training required to implement the standards to facilitate the running of contract and deliver training as required.
• Be aware of the condition of the equipment, organise repairs/replacements as appropriate with the Cleaning Manager. Assist the Cleaning Manager in ensure that all equipment is in safe working order, checked regularly and serviced. Report any faults to Cleaning Manager to ensure they are rectified and ensure equipment is not used until safe.
• Maintain up to date knowledge of all chemicals in use and training in COSHH Regulations
• Comply with all Sodexo Company policies/procedures and client site rules and regulations.
• Comply with all Company and Client policies and statutory regulations relating to Health and Safety, safe working practices, hygiene, cleanliness, fire and COSHH. This will include your awareness of any specific hazards in your workplace.
• Participate in any necessary training and team meetings as required to complete job responsibilities to the Company and clients’ standards. Cascade the information from the meeting back to the cleaning operatives.
• Communicate well and demonstrate a pleasant, polite, efficient, caring and friendly service to customers and clients in all areas of service, which Sodexo provide.
• Report any customer complaints or compliments and take remedial action if possible.
• Report immediately any incidents of accident, fire, theft, loss, damage, or other irregularities and take such action as may be appropriate.
• Cover in other areas during periods of holidays and sickness when requested by the Line Manager
• Carry out other reasonable tasks as directed by management.
• Comply with all Company and client policies, procedures and statutory regulations, including human resources, site rules, health and safety, safe working practices, hygiene, cleanliness, fire, COSHH. This will include your awareness of any specific hazards in your workplace.
• Assist with the implementation of cleaning schedules to agreed standards.
• Promote a friendly working relationship with colleagues.
• Promote a good company image to customers and guests by using positive customer service practices.
• To undertake occasional duties outside the normal routine but within the scope of the position and the department’s activities. To assist, as required, with special requests, some of which may occur outside normal working hours, for which you will be paid overtime.