Assistant Patient Administrator in London inLondon PUBLISHED SAT 4 JAN 2025 Jump to job information section

We are searching for a high performing, enthusiastic and empathetic individual to work in Antenatal Clinic and occasional cross cover to Birth Centre. The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients. You will be expected to provide administrative support to a diverse team including clinical staff. The successful applicant will be expected to provide an excellent level of customer service at all times in line with the Trust values (PROUD).

The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by supporting and welcoming patients into services in a way that meets their individual needs. The Assistant Patient Administrator will also provide administrative support to a team liaising between patients, doctors, practitioners and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times. The post holder will be required to work in several areas, providing cross cover where necessary within the Maternity Team.

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sitesChelsea and Westminster Hospital and West Middlesex University Hospitalalong with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and childrens services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.

The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you havent heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.

Some roles may require weekend shifts at multiple sites.

Provide excellent customer service to patients, checking them in for their scheduled appointments and scheduling their future appointments

Demonstrating Trust Values (PROUD)

Provide administrative support to the clinical team in the team assigned and provide cover across the Trust's administrative resource

File all paperwork appropriately

Provide cover across different areas in Maternity as and when required

Ensure all patients are checked in on arrival

Provide an excellent standard of service to patients at all times

Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development

Photocopying, filling

Answering phones

Booking follow up appointments