Opportunity to contribute to high-quality and compassionate healthcare, making a positive impact on patients' lives.
Work within a diverse and dynamic team, providing administrative support to clinical staff and enhancing teamwork skills.
Be part of a top-performing NHS Trust that is recognized for its safety, effectiveness, and outstanding leadership.
Potential for flexible working arrangements, allowing for a better work-life balance.
Gain experience working across multiple areas within the Maternity Team, enhancing versatility and career growth.
Develop customer service and communication skills through direct interaction with patients and healthcare professionals.
The role of Assistant Patient Administrator at Fernie Brewing Company in London involves providing high-quality administrative support within the Antenatal Clinic and occasionally at the Birth Centre. The ideal candidate will be an enthusiastic and empathetic individual committed to delivering safe and compassionate healthcare. Responsibilities include checking patients in for their appointments, scheduling future appointments, offering excellent customer service, and supporting a diverse clinical team in line with the Trust's values.
The Assistant Patient Administrator will also assist with filing paperwork, answering phones, and ensuring adherence to trust-wide operating procedures. The position requires flexibility as the post holder may need to provide cover across various areas within the Maternity Team, with the expectation of maintaining a professional demeanor at all times. Work may include covering shifts at multiple sites and is subject to a six-month probation period. The Trust values diversity and encourages applications from all backgrounds, with adjustments available for disabled candidates.
We are searching for a high performing, enthusiastic and empathetic individual to work in Antenatal Clinic and occasional cross cover to Birth Centre. The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients. You will be expected to provide administrative support to a diverse team including clinical staff. The successful applicant will be expected to provide an excellent level of customer service at all times in line with the Trust values (PROUD).
The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by supporting and welcoming patients into services in a way that meets their individual needs. The Assistant Patient Administrator will also provide administrative support to a team liaising between patients, doctors, practitioners and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times. The post holder will be required to work in several areas, providing cross cover where necessary within the Maternity Team.
Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sitesChelsea and Westminster Hospital and West Middlesex University Hospitalalong with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and childrens services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.
The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you havent heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.
Some roles may require weekend shifts at multiple sites.
Provide excellent customer service to patients, checking them in for their scheduled appointments and scheduling their future appointments
Demonstrating Trust Values (PROUD)
Provide administrative support to the clinical team in the team assigned and provide cover across the Trust's administrative resource
File all paperwork appropriately
Provide cover across different areas in Maternity as and when required
Ensure all patients are checked in on arrival
Provide an excellent standard of service to patients at all times
Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development
Photocopying, filling
Answering phones
Booking follow up appointments