Patient AdministratorinIsleworthinIsleworthPUBLISHED SAT 15 MAR 2025
Opportunity to work in a highly regarded institution, Chelsea and Westminster Hospital NHS Foundation Trust is rated highly for safety, effectiveness, care, and leadership.
Engagement in diverse patient care, The role involves providing administrative support across various departments, such as A&E, outpatient, and clinical imaging, allowing for a broad exposure to different healthcare services.
Stable working hours, The position operates on a fixed schedule, Monday to Friday, 9 am to 5 pm, providing a good work-life balance.
Focused on patient care, The role emphasizes delivering high-quality, compassionate healthcare, contributing significantly to patient satisfaction and care quality.
Supportive team environment, Working as part of a multi-disciplinary team fosters collaboration and the opportunity to learn from healthcare professionals.
Commitment to diversity and inclusion, The trust values diverse perspectives and actively welcomes applications from underrepresented communities, creating an equitable workplace.
Professional development opportunities, Working within a reputable NHS foundation trust may provide paths for future career advancement and skill development.
Join the Chelsea and Westminster Hospital NHS Foundation Trust as a Patient Administrator and make a real difference in the care industry! Based at our West Middlesex Hospital site, this is an exciting opportunity for those who thrive in fast-paced environments and want to contribute to exceptional patient care. As a vital member of our Patient Access team, you’ll provide comprehensive administrative support, liaising with patients, healthcare professionals, and your colleagues to ensure that every patient's needs are met with compassion and efficiency.
We’re looking for someone who is not just organised and adaptable, but also possesses a genuine empathy for others. You’ll work Monday to Friday, 9 am to 5 pm, in a role that promises variety and engagement across multiple departments, including A&E, clinical offices, and outpatient bookings. At Chelsea and Westminster Hospital, we’re proud to be one of the safest and top-performing trusts in the country, dedicated to fostering a diverse and inclusive environment where everyone can thrive. If you're ready to take on this rewarding challenge and be part of a supportive team, we’d love to hear from you!
We’re looking for someone who is not just organised and adaptable, but also possesses a genuine empathy for others. You’ll work Monday to Friday, 9 am to 5 pm, in a role that promises variety and engagement across multiple departments, including A&E, clinical offices, and outpatient bookings. At Chelsea and Westminster Hospital, we’re proud to be one of the safest and top-performing trusts in the country, dedicated to fostering a diverse and inclusive environment where everyone can thrive. If you're ready to take on this rewarding challenge and be part of a supportive team, we’d love to hear from you!
Opportunity to work in a highly regarded institution, Chelsea and Westminster Hospital NHS Foundation Trust is rated highly for safety, effectiveness, care, and leadership.
Engagement in diverse patient care, The role involves providing administrative support across various departments, such as A&E, outpatient, and clinical imaging, allowing for a broad exposure to different healthcare services.
Stable working hours, The position operates on a fixed schedule, Monday to Friday, 9 am to 5 pm, providing a good work-life balance.
Focused on patient care, The role emphasizes delivering high-quality, compassionate healthcare, contributing significantly to patient satisfaction and care quality.
Supportive team environment, Working as part of a multi-disciplinary team fosters collaboration and the opportunity to learn from healthcare professionals.
Commitment to diversity and inclusion, The trust values diverse perspectives and actively welcomes applications from underrepresented communities, creating an equitable workplace.
Professional development opportunities, Working within a reputable NHS foundation trust may provide paths for future career advancement and skill development.
Chelsea and Westminster Hospital - Patient Access
We are searching for a high performing and enthusiastic individual to fill a Patient Administrator vacancy at the Chelsea and Westminster, West Middlesex Hospital site working in our busy Admin Department. If you thrive on a challenge and enjoy working in a very busy and demanding environment this could be the role for you.
The post holder will provide a comprehensive patient focused administrative service, on a day-to-day basis to a multi-disciplinary team based in the Patient Access team.
The successful candidate must be able to work autonomously and a team member and be able to take a wide range of administrative duties.
As a team player they will need to be able to demonstrate excellent communication skills, be organised, adaptable and flexible show empathy and concern for others.
Fixed Term/Secondment for 15 months
Working Monday to Friday 9-5
The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs. The Patient Administrator will provide effective and efficient administrative support to a team liaising with patients, doctors and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times.
Required
The post holder will be required to work in one of the following areas as indicated in the Job Advert providing cross cover where necessary:
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
We are committed to equal opportunities and believe that diversity drives innovation and excellence. As part of our dedication to equity, we actively welcome applications from individuals from the global majority, veterans and underrepresented communities. We value the unique perspectives and experiences that diverse teams bring and are committed to creating an environment where all voices are heard, respected, and empowered to succeed.
If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful.
Employment is subject to a six-month probationary period.
Some roles may require weekend shifts at multiple sites.
For further details / informal visits contact: Name: Pauline Harwood Job title: Team Leader Email address: Telephone number: 02
We are searching for a high performing and enthusiastic individual to fill a Patient Administrator vacancy at the Chelsea and Westminster, West Middlesex Hospital site working in our busy Admin Department. If you thrive on a challenge and enjoy working in a very busy and demanding environment this could be the role for you.
The post holder will provide a comprehensive patient focused administrative service, on a day-to-day basis to a multi-disciplinary team based in the Patient Access team.
The successful candidate must be able to work autonomously and a team member and be able to take a wide range of administrative duties.
As a team player they will need to be able to demonstrate excellent communication skills, be organised, adaptable and flexible show empathy and concern for others.
Fixed Term/Secondment for 15 months
Working Monday to Friday 9-5
The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs. The Patient Administrator will provide effective and efficient administrative support to a team liaising with patients, doctors and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times.
Required
The post holder will be required to work in one of the following areas as indicated in the Job Advert providing cross cover where necessary:
- Clinical Offices
- A&E
- Main reception
- Central Outpatient Booking Team
- Clinical Imaging
- Wards
- Endoscopy
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
We are committed to equal opportunities and believe that diversity drives innovation and excellence. As part of our dedication to equity, we actively welcome applications from individuals from the global majority, veterans and underrepresented communities. We value the unique perspectives and experiences that diverse teams bring and are committed to creating an environment where all voices are heard, respected, and empowered to succeed.
If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful.
Employment is subject to a six-month probationary period.
Some roles may require weekend shifts at multiple sites.
For further details / informal visits contact: Name: Pauline Harwood Job title: Team Leader Email address: Telephone number: 02
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More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
Useful skills for a Patient Administrator:
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To work as a Patient Administrator in the UK, you'll need a combination of administrative, communication, and interpersonal skills, as well as specific knowledge relevant to the healthcare sector. Here are some key skills and qualifications that are essential for the role:
Essential Skills
1. Administrative Skills:
- Proficiency in office software (e.g., Microsoft Office Suite, specifically Word and Excel).
- Ability to manage appointments, schedules, and patient records efficiently.
- Familiarity with data entry and management systems.
2. Communication Skills:
- Strong verbal and written communication skills to interact with patients, healthcare professionals, and administrative staff.
- Active listening skills to ensure understanding of patient needs.
3. Interpersonal Skills:
- Empathy and sensitivity when dealing with patients, especially those who may be anxious or vulnerable.
- Teamwork abilities to collaborate effectively with other healthcare professionals.
4. Organizational Skills:
- Ability to manage multiple tasks and prioritize effectively.
- Attention to detail to maintain accurate records and avoid errors.
5. Problem-Solving Skills:
- Ability to handle patient queries and complaints in a calm and efficient manner.
- Critical thinking to navigate administrative challenges.
6. Knowledge of Healthcare Systems:
- Understanding of healthcare policies, procedures, and regulations in the UK.
- Familiarity with the National Health Service (NHS) and how it operates.
7. IT Skills:
- Comfort with healthcare management software and electronic health records (EHR) systems.
- Ability to learn new software and technologies as required.
Qualifications
- Education:
- A high school diploma or equivalent is typically required; further education or qualifications in healthcare administration may be advantageous.
- Experience:
- Experience in a healthcare setting, customer service, or administrative role is often preferred.
- Professional Development:
- Consider relevant certifications or courses in medical administration or healthcare management, such as those offered by the Institute of Healthcare Management (IHM) or similar organizations.
Personal Attributes
- Confidentiality: Strict adherence to patient confidentiality and data protection regulations (e.g., GDPR).
- Adaptability: Ability to work in a fast-paced environment and adapt to changes in procedures or policies.
- Cultural Competence: Understanding and respecting diverse backgrounds and needs of patients.
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