Part Time Centre Assistant in Pulborough inPulborough PUBLISHED SAT 1 MAR 2025 Jump to job information section
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Job description
Are you able to deliver fantastic customer service, and would you like to work for an organisation that is making a big difference to our natural world? We are looking for an enthusiastic and hard-working people person, to help work in our café and visitor centre at our Pulborough Brooks Reserve.
RSPB Pulborough Brooks is one of the RSPB's flagship visitor destinations with a visitor centre that includes a shop, café and events programme. RSPB Pulborough Brooks is one of the most important sites for nature in Sussex with over 3000 species. The café and shop have beautiful views across to the South Downs and is set in one of the richest areas for nature in the country.
About The Role:
Our work in the visitor centre is planned via the use of rotas and will include weekend and bank holiday working. Full induction and training will be provided, with opportunities to learn about the running of a busy visitor centre and nature reserve operation.
Our café and shop are a crucial part of what we do here, encouraging visitors to explore the reserve, and giving them a great visitor experience.
You will be able to communicate well with our visitors and offer excellent levels of customer care. Duties will include working in our café, serving customers food and drink, operating the till, preparing food, as well as maintaining the appearance of the café and stock levels, processing deliveries and following hygiene and health and safety regulations.
You will also support our shop team, helping to serve customers, and undertaking other duties typical of a retail operation.
Essential Skills, Knowledge And Experience:
We have 3 roles available:
Role 1 - This Is a Part-time, Permanent Position With Variable Hours. Minimum Hours Will Be 15 Hours Per Week, Rising To 21 Hours Per Week At Peak Trading Times. The Core Hours For This Role Will Be In The Café:
We are looking to conduct interviews for this position as soon as suitable candidates present themselves, so please do not delay in applying. For further information please contact
Please note that we are actively recruiting for this vacancy, and reserve the right to close once sufficient applications have been received.
As part of this application you will be asked to provide a copy of your CV and complete a short form. If you wish to provide a cover letter with your application, please include this at the end of your CV document upload. Please tell us which role(s) you have a preference for in your cover letter or CV.
We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.
The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
Before applying for this role, we recommend reading through the candidate guidance notes attached to the top of this advert.
RSPB Pulborough Brooks is one of the RSPB's flagship visitor destinations with a visitor centre that includes a shop, café and events programme. RSPB Pulborough Brooks is one of the most important sites for nature in Sussex with over 3000 species. The café and shop have beautiful views across to the South Downs and is set in one of the richest areas for nature in the country.
About The Role:
Our work in the visitor centre is planned via the use of rotas and will include weekend and bank holiday working. Full induction and training will be provided, with opportunities to learn about the running of a busy visitor centre and nature reserve operation.
Our café and shop are a crucial part of what we do here, encouraging visitors to explore the reserve, and giving them a great visitor experience.
You will be able to communicate well with our visitors and offer excellent levels of customer care. Duties will include working in our café, serving customers food and drink, operating the till, preparing food, as well as maintaining the appearance of the café and stock levels, processing deliveries and following hygiene and health and safety regulations.
You will also support our shop team, helping to serve customers, and undertaking other duties typical of a retail operation.
Essential Skills, Knowledge And Experience:
- GCSE Maths and English or equivalent.
- Basic food hygiene knowledge
- Computer literate.
- Enthusiastic approach to work.
- Excellent verbal and written communications skills.
- Ability to plan and prioritise workloads.
- Multitasking skills
- Problem-solving skills and ability to work on own initiative.
- Ability to manage and respond quickly and positively to customer needs and feedback.
- Ability to work as part of a team.
- Experience of working at a catering and/or retail environment/visitor attraction.
- Knowledge of health and safety in the workplace.
- Knowledge of food and foodservice skills.
- Till operation and payment handling.
We have 3 roles available:
Role 1 - This Is a Part-time, Permanent Position With Variable Hours. Minimum Hours Will Be 15 Hours Per Week, Rising To 21 Hours Per Week At Peak Trading Times. The Core Hours For This Role Will Be In The Café:
- Thursday 11.00 to16.15
- Friday 11.15 to16.30
- Sunday 9.30 to14.45
- With the addition of a Monday at peak trading times.
- Friday 9.45 to16.15
- Saturday 9.45 to16.15
- With the addition of either a Monday or Sunday, in the café at peak trading times.
- Saturday 9.30 to14.45
We are looking to conduct interviews for this position as soon as suitable candidates present themselves, so please do not delay in applying. For further information please contact
Please note that we are actively recruiting for this vacancy, and reserve the right to close once sufficient applications have been received.
As part of this application you will be asked to provide a copy of your CV and complete a short form. If you wish to provide a cover letter with your application, please include this at the end of your CV document upload. Please tell us which role(s) you have a preference for in your cover letter or CV.
We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.
The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
Before applying for this role, we recommend reading through the candidate guidance notes attached to the top of this advert.
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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More information related to this job opportunity, from jobsincare:
Here are 5 questions you could be
asked
if you apply for this job:
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Can you tell us a little about yourself and your interest in this role at RSPB?
What do you know about the RSPB and its mission? Why do you want to work here?
Can you provide an example of a time when you delivered outstanding customer service? What actions did you take?
Describe a situation where you had to work as part of a team. What role did you play, and what was the outcome?
What experience do you have in the catering or retail sector, and how do you think it has prepared you for this role?
1. Can you tell us a little about yourself and your interest in this role at RSPB?
2. What do you know about the RSPB and its mission? Why do you want to work here?
3. Can you provide an example of a time when you delivered outstanding customer service? What actions did you take?
4. Describe a situation where you had to work as part of a team. What role did you play, and what was the outcome?
5. What experience do you have in the catering or retail sector, and how do you think it has prepared you for this role?
Useful skills for a Part Time Centre Assistant:
Click to view
To work as a Part-Time Centre Assistant in the UK, you typically need a combination of skills and qualifications that can vary depending on the specific centre (e.g., community centre, educational facility, leisure centre). Here are some common skills and attributes that are often sought after:
1. Customer Service Skills: Ability to interact positively with visitors or clients, addressing their needs and inquiries efficiently.
2. Communication Skills: Strong verbal and written communication skills to convey information clearly, communicate with team members, and assist visitors.
3. Organizational Skills: Ability to manage time effectively, prioritize tasks, and maintain an organized workspace.
4. Teamwork: Willingness to work collaboratively with others to achieve common goals and assist colleagues as needed.
5. Problem-Solving Skills: Ability to handle unexpected situations or challenges calmly and efficiently.
6. Basic IT Skills: Familiarity with computers and common software applications, as well as the internet, for tasks such as data entry or communication.
7. Attention to Detail: Ability to follow instructions carefully and ensure that tasks are done accurately and thoroughly.
8. Flexibility: Willingness to adjust to varying schedules, responsibilities, and working conditions as needed.
9. Health and Safety Awareness: Basic understanding of health and safety regulations to uphold the safety of the environment for staff and visitors.
10. Interpersonal Skills: Ability to interact with a diverse range of people and to work empathetically and respectfully with colleagues and the public.
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50.957304 -0.510671 Pulborough, England, United Kingdom 
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