Patient Pathway Coordinator in Carshalton inCarshalton PUBLISHED THU 17 APR 2025 Jump to job information section
Job description
Job Summary
The post holder will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement.
Based in a specialty clinical team, the post holder will be the point of contact for all administrative and clerical issues relating to patients' pathway of care, tracking and supporting them from referral to treatment &/or discharge.
The post holder will provide a patient focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time.
The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact.
The post holder will be responsible for the pathway of paediatric patients in accordance with the principles and 18 week target waiting times and expediting pathways where necessary ensuring cancellations are rescheduled and recorded. They will provide cross-cover to colleagues within the team during absence.
Provide administrative support to consultant/clinical teams including the management of timetables.
Main duties of the job
To work as part of a multi-disciplinary clinical team maintaining efficient systems and processes relating to patient attendances and admissions. This includes maintaining accurate computerised and manual records, inputting registration and waiting list data onto the trust's computer systems and ensuring that all patient records are kept up to date with any details relevant to the patient's attendance and/or admission.
When necessary in conjunction with Medical Records ensure all patients' records are available to clinical staff as required in adherence with the Trust Medical Records Policy. This may include receiving discharge summaries, histology reports, obtaining results from external organisations/healthcare providers and preparing them and patients' records for review by clinicians as required.
Facilitate completion of prior approval/exceptional treatment forms prior to patients' attendance and/or admission in line with South West London Effective Commissioning Initiative
To liaise with clinical staff to ensure that specialist equipment is available, where required, and that clinical teams (e.g. ward, outpatient department etc.) are aware of patients with specialist needs.
About Us
St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
Date posted
15 April 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
£31,to £33,665 a year pa incl HCAS Outer pro rata
Contract
Permanent
Working pattern
Full-time
Reference number
343-7028233-FM-NP-A
Job locations
St Helier
Wrythe Lane
Carshalton
SM5 1AA
Job Description
Job responsibilities
Provide information service for elective patients (including distressed and anxious patients/relatives as required). Be aware of the needs and concerns of patients and provide a friendly, efficient and courteous service to patients, relatives and visitors, providing them with advice and information as appropriate. Use empathetic approach to patients and/or relatives seeking assistance from clinical staff/senior managers as appropriate.
Promptly answer telephone enquiries, taking and relaying messages in a polite and helpful manner, taking action as appropriate. This will include enquiries from patients, their GPs and community hospitals.
Provide cover for colleagues across the specialty/clinical directorate during periods of planned annual leave and sickness.
To undertake additional administrative tasks and responsibilities within the specialty/clinical directorate as required.
Adhere to all Trust policies including Infection Control, Hygiene Code, Data Protection Act, and Uniform Policy, taking appropriate account of patients rights and diversity and ensuring fair access to services.
Monitor and request stationary in line with local procedures.
Responsibilities
Job description Job responsibilities
Provide information service for elective patients (including distressed and anxious patients/relatives as required). Be aware of the needs and concerns of patients and provide a friendly, efficient and courteous service to patients, relatives and visitors, providing them with advice and information as appropriate. Use empathetic approach to patients and/or relatives seeking assistance from clinical staff/senior managers as appropriate.
Promptly answer telephone enquiries, taking and relaying messages in a polite and helpful manner, taking action as appropriate. This will include enquiries from patients, their GPs and community hospitals.
Provide cover for colleagues across the specialty/clinical directorate during periods of planned annual leave and sickness.
To undertake additional administrative tasks and responsibilities within the specialty/clinical directorate as required.
Adhere to all Trust policies including Infection Control, Hygiene Code, Data Protection Act, and Uniform Policy, taking appropriate account of patients rights and diversity and ensuring fair access to services.
Monitor and request stationary in line with local procedures.
Person Specification
Skills
High level of IT Skills Essential
The post holder will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement.
Based in a specialty clinical team, the post holder will be the point of contact for all administrative and clerical issues relating to patients' pathway of care, tracking and supporting them from referral to treatment &/or discharge.
The post holder will provide a patient focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time.
The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact.
The post holder will be responsible for the pathway of paediatric patients in accordance with the principles and 18 week target waiting times and expediting pathways where necessary ensuring cancellations are rescheduled and recorded. They will provide cross-cover to colleagues within the team during absence.
Provide administrative support to consultant/clinical teams including the management of timetables.
Main duties of the job
To work as part of a multi-disciplinary clinical team maintaining efficient systems and processes relating to patient attendances and admissions. This includes maintaining accurate computerised and manual records, inputting registration and waiting list data onto the trust's computer systems and ensuring that all patient records are kept up to date with any details relevant to the patient's attendance and/or admission.
When necessary in conjunction with Medical Records ensure all patients' records are available to clinical staff as required in adherence with the Trust Medical Records Policy. This may include receiving discharge summaries, histology reports, obtaining results from external organisations/healthcare providers and preparing them and patients' records for review by clinicians as required.
Facilitate completion of prior approval/exceptional treatment forms prior to patients' attendance and/or admission in line with South West London Effective Commissioning Initiative
To liaise with clinical staff to ensure that specialist equipment is available, where required, and that clinical teams (e.g. ward, outpatient department etc.) are aware of patients with specialist needs.
About Us
St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
Date posted
15 April 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
£31,to £33,665 a year pa incl HCAS Outer pro rata
Contract
Permanent
Working pattern
Full-time
Reference number
343-7028233-FM-NP-A
Job locations
St Helier
Wrythe Lane
Carshalton
SM5 1AA
Job Description
Job responsibilities
Provide information service for elective patients (including distressed and anxious patients/relatives as required). Be aware of the needs and concerns of patients and provide a friendly, efficient and courteous service to patients, relatives and visitors, providing them with advice and information as appropriate. Use empathetic approach to patients and/or relatives seeking assistance from clinical staff/senior managers as appropriate.
Promptly answer telephone enquiries, taking and relaying messages in a polite and helpful manner, taking action as appropriate. This will include enquiries from patients, their GPs and community hospitals.
Provide cover for colleagues across the specialty/clinical directorate during periods of planned annual leave and sickness.
To undertake additional administrative tasks and responsibilities within the specialty/clinical directorate as required.
Adhere to all Trust policies including Infection Control, Hygiene Code, Data Protection Act, and Uniform Policy, taking appropriate account of patients rights and diversity and ensuring fair access to services.
Monitor and request stationary in line with local procedures.
Responsibilities
Job description Job responsibilities
Provide information service for elective patients (including distressed and anxious patients/relatives as required). Be aware of the needs and concerns of patients and provide a friendly, efficient and courteous service to patients, relatives and visitors, providing them with advice and information as appropriate. Use empathetic approach to patients and/or relatives seeking assistance from clinical staff/senior managers as appropriate.
Promptly answer telephone enquiries, taking and relaying messages in a polite and helpful manner, taking action as appropriate. This will include enquiries from patients, their GPs and community hospitals.
Provide cover for colleagues across the specialty/clinical directorate during periods of planned annual leave and sickness.
To undertake additional administrative tasks and responsibilities within the specialty/clinical directorate as required.
Adhere to all Trust policies including Infection Control, Hygiene Code, Data Protection Act, and Uniform Policy, taking appropriate account of patients rights and diversity and ensuring fair access to services.
Monitor and request stationary in line with local procedures.
Person Specification
Skills
High level of IT Skills Essential
- IT Experience
- Experience of using
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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More information related to this job opportunity, from jobsincare:
Useful skills for a Patient Pathway Coordinator:
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To work as a Patient Pathway Coordinator in the UK, you'll need a combination of clinical knowledge, organizational skills, and interpersonal abilities. Here are some key skills and qualifications typically required for this role:
1. Clinical Knowledge: Understanding of medical terminology and healthcare processes to coordinate patient pathways effectively.
2. Communication Skills: Strong verbal and written communication skills to liaise with patients, healthcare providers, and other stakeholders.
3. Organizational Skills: Ability to manage multiple tasks, prioritize workloads, and ensure that patient care pathways are followed.
4. Problem-Solving Skills: Capability to address and resolve issues that may arise during a patient's care journey.
5. Attention to Detail: Precision in handling patient information, scheduling, and documentation to ensure accuracy and compliance with regulations.
6. IT Skills: Proficiency with electronic health records (EHR), data management systems, and general computer skills to track patient pathways and communicate effectively.
7. Teamwork and Collaboration: Ability to work well within multidisciplinary teams, promoting cooperation among various healthcare providers.
8. Empathy and Compassion: Understanding patient concerns and providing support throughout their healthcare journey.
9. Knowledge of Healthcare Policies: Familiarity with the National Health Service (NHS) and relevant healthcare policies to ensure compliance and best practices.
10. Time Management: Effectively managing time to coordinate appointments, treatments, and follow-ups to optimize patient care.
11. Training and Qualifications: While formal qualifications can vary, degrees in healthcare management, nursing, or a related field may be beneficial. Previous experience in healthcare settings can also be a significant advantage.
inCarshalton
51.365018 -0.164921 Carshalton, England, United Kingdom 
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