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Private Patient Liaison Officer Chelsea and Westminster Hospital NHS Foundation TrustinLondoninLondonPUBLISHED TUE 7 JAN 2025

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Opportunity to improve patient experience through personalized service in a prestigious healthcare setting.
Work in a highly regarded hospital known for its safety and quality of care, enhancing your professional credibility.
Collaborate with a committed team that values excellence and embraces the Trust's core values.
Develop strong interpersonal skills by interacting with a diverse range of patients and healthcare professionals.
Gain valuable experience in managing patient inquiries and appointments, enhancing your administrative and organizational abilities.
Contribute to the improvement of services and patient satisfaction, which can be incredibly rewarding.
Flexible working arrangements that accommodate personal schedules while meeting the hospital's operational needs.
The role of Private Patient Liaison Officer at Chelsea and Westminster Hospital NHS Foundation Trust involves providing exceptional customer service within the newly established Private Patient Unit. The candidate will be responsible for managing patient inquiries related to services, appointment bookings, and financial transactions while maintaining a patient-centric approach in a busy environment. They will serve as the first point of contact for patients, healthcare secretaries, and insurance companies, ensuring accurate communication of procedures and pricing, and facilitating the conversion of inquiries into appointments and admissions.

Candidates are expected to possess strong administrative skills, excellent time management, and a flexible working style, as shifts may vary, including evenings and weekends. The role also includes liaising with various departments, handling self-pay inquiries, ensuring the accuracy of patient information in the system, and maintaining confidentiality according to Trust policies. The successful applicant will play a vital role in enhancing the overall patient experience while supporting the implementation of Private Care services at one of England's top-performing hospital trusts.
Opportunity to improve patient experience through personalized service in a prestigious healthcare setting.
Work in a highly regarded hospital known for its safety and quality of care, enhancing your professional credibility.
Collaborate with a committed team that values excellence and embraces the Trust's core values.
Develop strong interpersonal skills by interacting with a diverse range of patients and healthcare professionals.
Gain valuable experience in managing patient inquiries and appointments, enhancing your administrative and organizational abilities.
Contribute to the improvement of services and patient satisfaction, which can be incredibly rewarding.
Flexible working arrangements that accommodate personal schedules while meeting the hospital's operational needs.

More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
 


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