Care NavigatorinLiverpoolinLiverpoolPUBLISHED TUE 1 APR 2025
Opportunity to innovate in patient care for those with suspected cancer diagnoses, improving their experience throughout the diagnostic journey.
Flexible working model that includes both remote and on-site work, promoting a healthy work-life balance.
Integral role within a supportive and collaborative Cancer Information team, facilitating communication between patients, relatives, and healthcare providers.
Contributing to national and statutory cancer data submissions, playing a vital role in the healthcare system's accountability and improvement.
Developing strong professional relationships with multidisciplinary teams and other departments, enhancing teamwork and collaborative problem-solving.
Continual learning and development opportunities, contributing to personal and professional growth in a dynamic healthcare environment.
Working for an Outstanding rated healthcare provider, which emphasizes high standards of patient care and employee satisfaction.
Join the Mersey and West Lancashire Teaching Hospitals NHS Trust as a Care Navigator and make a meaningful difference in the lives of patients facing cancer diagnoses. This innovative role offers a unique opportunity to be part of the Cancer Information Department, where you will help guide and support patients through their diagnostic journey. Working in a flexible hybrid model, you’ll have the balance of both remote work and on-site collaboration at Knowsley Community College and various hospital locations across Southport, Ormskirk, Whiston, and St Helens.
As the first point of contact for patients on suspected cancer pathways, your exceptional communication skills will be essential in liaising with patients, their families, and the wider healthcare team. You will play a vital role in coordinating appointments, sharing information, and ensuring that patients receive timely and effective care. With your organisational prowess and empathetic approach, you’ll not only enhance patient experiences but also contribute to vital data reporting that supports our services. If you’re driven, compassionate, and keen to join a team recognised for excellence in patient care, we invite you to apply for this fulfilling role and be part of something truly impactful.
As the first point of contact for patients on suspected cancer pathways, your exceptional communication skills will be essential in liaising with patients, their families, and the wider healthcare team. You will play a vital role in coordinating appointments, sharing information, and ensuring that patients receive timely and effective care. With your organisational prowess and empathetic approach, you’ll not only enhance patient experiences but also contribute to vital data reporting that supports our services. If you’re driven, compassionate, and keen to join a team recognised for excellence in patient care, we invite you to apply for this fulfilling role and be part of something truly impactful.
Opportunity to innovate in patient care for those with suspected cancer diagnoses, improving their experience throughout the diagnostic journey.
Flexible working model that includes both remote and on-site work, promoting a healthy work-life balance.
Integral role within a supportive and collaborative Cancer Information team, facilitating communication between patients, relatives, and healthcare providers.
Contributing to national and statutory cancer data submissions, playing a vital role in the healthcare system's accountability and improvement.
Developing strong professional relationships with multidisciplinary teams and other departments, enhancing teamwork and collaborative problem-solving.
Continual learning and development opportunities, contributing to personal and professional growth in a dynamic healthcare environment.
Working for an Outstanding rated healthcare provider, which emphasizes high standards of patient care and employee satisfaction.
Job Summary
Applications are invited for the post of Care Navigator within the Cancer Information Department at Mersey and West Lancashire NHS Trust. The Navigator posts are a very exciting development and an opportunity for us to be innovative in the way patients with a suspected cancer diagnosis are managed through their diagnostic journey.
The team will be working a hybrid model with some time working from home and some time spent at Knowsley Community College and will be an integral part of the Cancer Information team. However, they will also work in close collaboration with all clinical and support service teams which could require time spent on either Southport, Ormskirk, Whiston or St Helens Hospital sites.
This post may be offered as a secondment opportunity for internal applicants.
Interview Date: TBC
Main duties of the job
The post holder will be the main point of contact for patients referred to the Trust on a 2 week rule suspected cancer pathway. They will be central to effective communication between patients and the health care professional multi-disciplinary team.
The role will involve liaising with patients, their relatives and clinical and administrative teams, both within the Trust and tertiary centres to coordinate appointments, investigations and treatments. The post holder will also provide input into the Trusts cancer PTL meeting to provide information about patient pathways to support the achievement of waiting times standards and ensure effective shared learning from any pathway breaches.
The post holder will provide effective support to cancer multi-disciplinary team meetings and ensure all data requirements are collected and input onto the relevant database. The data collected will form the Trust's mandatory submissions to all national and statutory requirements, for example - Cancer Outcomes and Services Dataset (COSD), and Cancer Wait Times database.
The role requires the post holder to be self-driven, highly organised and have excellent communication skills. Through their knowledge of the clinical pathway requirements, they will improve the patients experience by ensuring that the patients pathway is proactively planned and organised, to ensure that cancer waiting times standards are achieved and, crucially, that patients receive their treatment in a timely and efficient way.
About Us
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Our Services:
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements:
31 March 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
£26,530 to £29,114 a year Per Annum, Pro Rata
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
409-6875528-B
Job locations
Knowsley Community College
Waterpark Drive
Liverpool
L36 3SD
Job Description
Job responsibilities
KEY DUTIES
Applications are invited for the post of Care Navigator within the Cancer Information Department at Mersey and West Lancashire NHS Trust. The Navigator posts are a very exciting development and an opportunity for us to be innovative in the way patients with a suspected cancer diagnosis are managed through their diagnostic journey.
The team will be working a hybrid model with some time working from home and some time spent at Knowsley Community College and will be an integral part of the Cancer Information team. However, they will also work in close collaboration with all clinical and support service teams which could require time spent on either Southport, Ormskirk, Whiston or St Helens Hospital sites.
This post may be offered as a secondment opportunity for internal applicants.
Interview Date: TBC
Main duties of the job
The post holder will be the main point of contact for patients referred to the Trust on a 2 week rule suspected cancer pathway. They will be central to effective communication between patients and the health care professional multi-disciplinary team.
The role will involve liaising with patients, their relatives and clinical and administrative teams, both within the Trust and tertiary centres to coordinate appointments, investigations and treatments. The post holder will also provide input into the Trusts cancer PTL meeting to provide information about patient pathways to support the achievement of waiting times standards and ensure effective shared learning from any pathway breaches.
The post holder will provide effective support to cancer multi-disciplinary team meetings and ensure all data requirements are collected and input onto the relevant database. The data collected will form the Trust's mandatory submissions to all national and statutory requirements, for example - Cancer Outcomes and Services Dataset (COSD), and Cancer Wait Times database.
The role requires the post holder to be self-driven, highly organised and have excellent communication skills. Through their knowledge of the clinical pathway requirements, they will improve the patients experience by ensuring that the patients pathway is proactively planned and organised, to ensure that cancer waiting times standards are achieved and, crucially, that patients receive their treatment in a timely and efficient way.
About Us
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Our Services:
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements:
- Rated Outstanding by CQC Inspection August 2
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
- National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme
31 March 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
£26,530 to £29,114 a year Per Annum, Pro Rata
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
409-6875528-B
Job locations
Knowsley Community College
Waterpark Drive
Liverpool
L36 3SD
Job Description
Job responsibilities
KEY DUTIES
- To act as the key point of contact for patients, coordinating and providing first line support to the patient whilst they are moving through the diagnostic pathway; signposting on to other services as the need is identified e.g. psychological support
- Communicate with a range of clinical and non-clinical staff concerning progress of patients along the diagnostic pathway
- Provide and receive complex information and facilitate communication between different clinical services as part of managing the patients pathway
- Co-ordination of care to ensure seamless patient pathways
- Ensuring that test results, clinic letters and notes are available and communicated to the clinical team at the earliest opportunity to inform the next steps in the pathway.
- Work closely with the MDT Co-ordinators to ensure good preparation of cases for MDT discussion and that MDT outcomes are followed up in a timely manner.
- To foster good links and relationships between all members of the team who are involved in the patients pathway.
- Foster good links between patients and their key worker / Clinical Nurse Specialist
- Collection of patient information from test results, clinic notes and MDTs in order to complete data
- Ensure accurate cancer waiting times data is collected and recorded for each cancer site responsible for and adhere to relevant deadlines
- Ensure site specific data is collected on relevant databases, using identified data collection processes, in agreement with clinical teams
- To provide basic analysis of the data for Clinicians and the Cancer Data Coordinator and assist in any audits when required
- To develop new and maintain existing contacts with the appropriate departments within the Trust
- To liaise with m
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The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
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Cancer remains one of the most significant health challenges in the United Kingdom, impacting millions of lives each year. According to Cancer Research UK, nearly one in two people in the UK will be diagnosed with cancer at some point in their lifetime, highlighting the pervasive nature of this disease.Learn more...
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