Urology Outpatient Clinic Co-ordinator - INTERNAL in Newport inNewport PUBLISHED TUE 8 APR 2025 Jump to job information section

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board support flexible working.

Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.

This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process

Job Overview

PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY CARDIFF AND VALE UNIVERSITY HEALTH BOARD

The Urology service is currently looking to appoint an enthusiastic, motivated person to join our team to support the outpatient booking team in the delivery of key services and cancer targets within the Surgery Division.

The post holder will provide a comprehensive booking support service to consultant and junior medical staff within the service. This will include organising, planning and prioritising tasks and workload.

As a service, it is vitally important in that we provide a high quality service to patients, therefore if you are interested in joining a highly motivated team - it would be great to hear from you.

Main duties of the job

• Ensure cancer targets are achieved
• Ensure patients are prevented from breaching targets
• Clinic capacity is utilised and cancellations are kept to a minimum
• Regular communication with the Team Leader and Urology consultants and clinical nursing team.
• All appointments are booked within internal and national targets, including RTT and ‘Treat in Turn’
• Patient focused booking and direct patient booking are utilised to increase clinic utilisation and reduce DNA rates
• Ensure an efficient telephone service is maintained
  
  

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Personal Attributes

Essential criteria

• Excellent communication skills
• Flexible to the needs of the service
• Accurate and methodical
  
  

Skills & Knowledge

Essential criteria

• Knowledge of WPAS
• Knowledge of CWS
• Knowledge of Single Cancer Pathway Targets
  
  

Desirable criteria

• Knowledge of WG guidelines
• Knowledge of RTT and treat in turn
  
  

Experience

Essential criteria

• Previous clerical experience
  
  

Desirable criteria

• Experience in dealing with the public
• Customer Service Experience
  
  

Good standard of education

Essential criteria

• GCSE Maths and English(1) A levels or equivalent (1) Degree or equivalent (1)
• Computer Literate
  
  

Desirable criteria

• Customer Service training
• Evidence of continuous professional development