Ward Clerk - Short Stay RSH Acute Floor inGreater London inGreater London PUBLISHED
WED 15 JAN 2025
Opportunity to be part of a dynamic healthcare team, contributing to patient care and support.
Engagement with diverse individuals, including patients and their families, enhancing interpersonal skills.
Fast-paced work environment that offers daily challenges, making the role exciting and rewarding.
Development of valuable IT and administrative skills, including experience with the Care Flow system.
The role allows for significant personal interaction, making a difference in patients' and visitors' experiences.
Ability to work independently while also being a pivotal team member, promoting teamwork and collaboration.
The Shrewsbury and Telford Hospital NHS Trust is seeking a Ward Clerk for the Short Stay unit within the Acute Medical Floor in Greater London. The role demands good IT proficiency and strong customer service skills, as the successful candidate will serve as a key point of contact for patients and their families. Responsibilities include answering phones, managing appointments, maintaining patient records, and coordinating with nursing staff and allied healthcare professionals.
Candidates must demonstrate a calm demeanor under pressure, an ability to work both independently and collaboratively within a fast-paced environment, and a welcoming attitude to greet new visitors. The position offers a challenging yet rewarding opportunity for individuals who enjoy providing administrative support in a medical setting while ensuring a high standard of service to patients and relatives.
Candidates must demonstrate a calm demeanor under pressure, an ability to work both independently and collaboratively within a fast-paced environment, and a welcoming attitude to greet new visitors. The position offers a challenging yet rewarding opportunity for individuals who enjoy providing administrative support in a medical setting while ensuring a high standard of service to patients and relatives.
An exciting opportunity has arisen for a Ward Clerk within our dynamic team within the Acute Medical Floor.
The successful applicant will need to have experience dealing with the general public; they will have good IT skills and remain calm under pressure in this challenging role. Good telephone skills, confidence and a positive helpful manner is essential. Duties will include answering the telephone, filing, using the Care Flow system and booking appointments.
Ward 22 Short Stay is a fast-paced environment requiring the ward clerk to meet demanding targets and must also be a pivotal member of the team.
The successful applicant will find this role challenging, exciting and rewarding. We look forward to welcoming you to our team and wish you every success.
The successful applicant will need to have experience dealing with the general public; they will have good IT skills and remain calm under pressure in this challenging role. Good telephone skills, confidence and a positive helpful manner is essential. Duties will include answering the telephone, filing, using the care flow system and booking appointments.
Main duties of the job
Admin and clerical support within the acute medical floor based on 22SS. The successful candidate will often be the first face patients and relatives see when visiting the units, they must be a welcoming and compassionate individual, who can work independently and as part of a team.
The successful applicant will need to have experience dealing with the general public; they will have good IT skills and remain calm under pressure in this challenging role. Good telephone skills, confidence and a positive helpful manner is essential. Duties will include answering the telephone, filing, using the care flow system and booking appointments.
You will be part of a group of employees which comprises of doctors, nurses and clerical/administrative staff who provide a high standard of service to patients and relatives attending the department.
The successful applicant will need to have experience dealing with the general public; they will have good IT skills and remain calm under pressure in this challenging role. Good telephone skills, confidence and a positive helpful manner is essential. Duties will include answering the telephone, filing, using the Care Flow system and booking appointments.
Ward 22 Short Stay is a fast-paced environment requiring the ward clerk to meet demanding targets and must also be a pivotal member of the team.
The successful applicant will find this role challenging, exciting and rewarding. We look forward to welcoming you to our team and wish you every success.
The successful applicant will need to have experience dealing with the general public; they will have good IT skills and remain calm under pressure in this challenging role. Good telephone skills, confidence and a positive helpful manner is essential. Duties will include answering the telephone, filing, using the care flow system and booking appointments.
Main duties of the job
Admin and clerical support within the acute medical floor based on 22SS. The successful candidate will often be the first face patients and relatives see when visiting the units, they must be a welcoming and compassionate individual, who can work independently and as part of a team.
- Receive/welcome new patients onto the ward, checking particulars on their records and ensuring notes are in order.
- Ensure identity bracelets available for nursing staff.
- Compile sets of required blank documentation for emergency patients.
- Receive/welcome visitors onto the Ward and inform Sister/Charge Nurse or deputy of any query they may have.
- Answer the telephone, responding to questions or requests as appropriate.
- Request the services of allied healthcare professionals as requested by nursing staff (e.g., Phlebotomist/ECG Technician/Radiographers/Porters).
- Make outpatient referrals as requested by nursing staff.
- Notify Pathology of urgent blood specimens when requested by nursing staff.
- Request and collect (or deliver when requested) notes and x-rays from various departments.
- Order transport for patients as requested by nursing staff, competing appropriate paperwork.
The successful applicant will need to have experience dealing with the general public; they will have good IT skills and remain calm under pressure in this challenging role. Good telephone skills, confidence and a positive helpful manner is essential. Duties will include answering the telephone, filing, using the care flow system and booking appointments.
You will be part of a group of employees which comprises of doctors, nurses and clerical/administrative staff who provide a high standard of service to patients and relatives attending the department.
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Useful skills for a Ward Clerk - Short Stay RSH Acute Floor:
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To work as a Ward Clerk in the UK, you typically need a mix of administrative skills, interpersonal skills, and an understanding of healthcare environments. Here are some key skills and qualifications:
Essential Skills:
1. Administrative Skills:
- Proficiency in using office software (e.g., Microsoft Office, spreadsheets).
- Experience with filing systems and maintaining accurate records.
- Ability to manage appointments and scheduling.
2. Communication Skills:
- Strong written and verbal communication skills for interacting with patients, families, and healthcare professionals.
- Ability to convey information clearly and effectively.
3. Interpersonal Skills:
- A compassionate and approachable manner when dealing with patients and their families.
- Ability to work as part of a team within a busy healthcare environment.
4. Organizational Skills:
- Excellent organizational abilities to manage multiple tasks and prioritize effectively.
- Attention to detail to ensure accuracy in patient records and documentation.
5. Customer Service Skills:
- A focus on providing high-quality service to patients and visitors.
- Ability to handle inquiries and complaints in a professional manner.
6. Computer Skills:
- Familiarity with electronic patient record systems and other healthcare-related software.
- Basic IT skills for troubleshooting common issues.
Additional Skills:
1. Knowledge of Health and Safety Regulations:
- Understanding of healthcare policies and procedures to maintain a safe environment.
2. Confidentiality Awareness:
- Awareness of data protection and confidentiality issues related to patient information.
3. Problem-Solving Skills:
- Ability to identify issues and resolve them quickly and effectively.
4. Flexibility and Adaptability:
- Willingness to work various shifts, including evenings and weekends, as required.
Qualifications:
- A minimum of GCSEs in English and Maths or equivalent qualifications is often required.
- Previous experience in a healthcare setting or administrative role can be beneficial.
- Some positions may require specific training or certifications related to healthcare administration or patient care.
Personal Qualities:
- Patience and empathy towards patients and their families.
- A proactive attitude and the ability to work under pressure.
- Strong work ethic and reliability.
More from The Shrewsbury and Telford Hospital NHS Trust
inGreater London
51.4309196472168 -0.09364960342645644 Greater London, England, United Kingdom 
Locations are approximate.
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