Customer Support Officer in York inYork PUBLISHED WED 16 APR 2025 Jump to job information section
City of York Council rvWP2715
Job description
An excellent opportunity has arisen within Building Services at City of York Council for a candidate with experience in Customer Service to provide high quality support to our customers alongside administrative support.
You will be working as part of a team helping to provide an efficient responsive repairs service to our customers in and around the York area.
You will be the first point of contact to our many customers, dealing with a large volume of telephone calls which requires excellent listening skills along with incoming emails demanding a high attention to detail with timely responses in a professional and efficient manner.
Training will be provided to ensure you are competent raising works orders, arrangement of appointments that suit the requirements of customers and scheduled correctly using our dynamic scheduling system including.
You will also be required to liaise with contractors and tradespersons as you deal with customer enquiries.
It is key when undertaking this role you have knowledge of Microsoft Office applications.
There are 2 posts available - 2 x 37 hours per week, Monday 8.30-4pm to Friday 8.30-4pm and 1 late per week till 5pm. 1 post is permanent and 1 is temporary to cover a secondment.
If you are an internal candidate interested in applying for the temporary position as a secondment opportunity, please discuss with your current line manager before submitting your application.
As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C1: Can express themselves fluently and spontaneously, almost effortlessly. Only a conceptually difficult subject can hinder a natural, smooth flow of language.
The ability to deliver a consistent positive customer experience, even when under pressure.
The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.
For further information or an informal discussion please contact Gary Fahey (Team Leader Planners & CSO’s) at
Closing date: Sunday 27 April 2025 at 12 midnight
Interview date: Week commencing Monday 12May 2025
You will be working as part of a team helping to provide an efficient responsive repairs service to our customers in and around the York area.
You will be the first point of contact to our many customers, dealing with a large volume of telephone calls which requires excellent listening skills along with incoming emails demanding a high attention to detail with timely responses in a professional and efficient manner.
Training will be provided to ensure you are competent raising works orders, arrangement of appointments that suit the requirements of customers and scheduled correctly using our dynamic scheduling system including.
You will also be required to liaise with contractors and tradespersons as you deal with customer enquiries.
It is key when undertaking this role you have knowledge of Microsoft Office applications.
There are 2 posts available - 2 x 37 hours per week, Monday 8.30-4pm to Friday 8.30-4pm and 1 late per week till 5pm. 1 post is permanent and 1 is temporary to cover a secondment.
If you are an internal candidate interested in applying for the temporary position as a secondment opportunity, please discuss with your current line manager before submitting your application.
As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C1: Can express themselves fluently and spontaneously, almost effortlessly. Only a conceptually difficult subject can hinder a natural, smooth flow of language.
The ability to deliver a consistent positive customer experience, even when under pressure.
The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.
For further information or an informal discussion please contact Gary Fahey (Team Leader Planners & CSO’s) at
Closing date: Sunday 27 April 2025 at 12 midnight
Interview date: Week commencing Monday 12May 2025
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
Is it a match?
A quick tap lets us tune future job matches for you
Location
Salary & benefits
Role duties
Working pattern
More information related to this job opportunity, from jobsincare:
inYork
53.9614205 -1.0739108 York, England, United Kingdom 
Locations
are approximate.
This image is not representative.
Learn more
Scan with your phone to return to this page later.