Contact Centre Agent inStockport inStockport PUBLISHED
WED 15 JAN 2025
LSH Auto UK Limited rbnTGAHG
Opportunity to work in a flagship dealership, enhancing company pride and customer interactions.
Comprehensive training programs provided by Mercedes Benz, allowing for personal and professional development.
Attractive colleague referral scheme offering substantial financial incentives for successful referrals.
Generous holiday package starting at 31 days, increasing to 38 days with length of service, promoting work-life balance.
Access to the Platinum Plus Rewards Scheme, enhancing employee recognition and reward.
Provision of life assurance, ensuring financial security for employees and their families.
On-site gym facilities available, promoting health and wellbeing among employees.
LSH Auto UK Limited is seeking a full-time Contact Centre Agent to join their Customer Experience Centre at their Stockport dealership. The role involves managing all telephone and online inquiries while ensuring high standards of customer service and brand representation. Candidates will be responsible for maximizing workshop capacity through effective service booking, adhering to individual and team KPIs, and identifying opportunities for upselling products.
Ideal applicants should possess previous customer service and service booking experience, excellent sales skills, and the ability to thrive in a fast-paced call center environment. Benefits offered include a generous holiday allowance, a referral scheme, training programs, and additional perks such as a company pension and staff discounts.
Ideal applicants should possess previous customer service and service booking experience, excellent sales skills, and the ability to thrive in a fast-paced call center environment. Benefits offered include a generous holiday allowance, a referral scheme, training programs, and additional perks such as a company pension and staff discounts.
We have a great opportunity for a Contact Centre Agent to join our Customer Experience Centre, based in our flagship dealership in Stockport.
This is a full-time role, office based.
Hours 40
Monday - Saturday (Rota)
Requirements
You will be:
Colleague Referral Scheme (£500 - £1000)
This is a full-time role, office based.
Hours 40
Monday - Saturday (Rota)
Requirements
You will be:
- Handling all telephone and online enquiries irrespective of their nature, ensuring that the brand is represented appropriately and meeting customer's expectations wherever possible
- Working to individual and team KPI's
- Ensuring that workshop capacity is fully maximised via central service booking procedures through inbound and outbound prospecting activity
- Responding to all customer contacts in a friendly and timely manner and record all information required to support on-going customer relationship management
- Ensuring online enquiry service levels are continually achieved and exceeded where appropriate
- Ensuring that the team maximise all opportunities to up sell specified products - e.g. Service Care
- Adhering to polices and procedures
- Customer service experience
- Service booking/reception experience
- Desire to succeed
- Excellent sales skills
- PC literate
- Problem solving abilities
- The drive to build customer rapport
- Ability to handle pressure working in a busy call centre environment
Colleague Referral Scheme (£500 - £1000)
- A range of Mercedes Benz training and leadership programmes
- Platinum Plus Rewards Scheme
- Colleague Car Purchase Scheme
- Eye care Vouchers
- Life Assurance (4 x annual salary)
- 31 days holiday (including bank holidays), rising to 38 days with length of service
- Wellbeing Support
- Company Pension
- Full uniform provided
- On site gym
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inStockport
53.4106330871582 -2.1575331687927246 Stockport, England, United Kingdom 
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