Medical Secretary in Cardiff inCardiff PUBLISHED MON 14 APR 2025 Jump to job information section
Band 4
Velindre University NHS Trust rclrbcHm
Job description
Job Summary
An exciting opportunity to join our expanding team of Medical Secretaries.
The Medical Secretary's role is to provide a full administrative and comprehensive secretarial service to the Consultant and their clinical team which includes but is not limited to, diary management, meeting organisation, transcription of clinical documentation, clinic preparation.
Act as the first point of contact for patients, relatives, clinical colleagues, GP's and all other support services.
Administer and organise the Consultant's schedule. Prepping of outpatient clinics. Providing guidance to clinic coordinators as required to ensure accurate clinic bookings.Work collaboratively with colleagues within and outside department/organisation to ensure high level of service provision to patients and service users.
Main duties of the job
Ensure transport has been booked for patients during clinic preparation as requested.
Liaise with other hospitals regarding patient's appointments and any other correspondence including results.
Answer non-medical queries in the absence of the consultant using tact and persuasive skills.
Ensure all medical queries including provision of results passed to the correct clinician for action in line with Departmental Standard Operating Procedure and processes.
Ensure all urgent telephoned results are passed to the correct clinician for action in line with Departmental Standard Operating Procedure.
Act as first point of contact for the consultant and team, accurately record messages and pass on all appropriate enquiries in a timely manner.
Providing guidance to clinic coordinators for any appointments that need to be rescheduled for clinics including visit type, clinic code and date when required.
Communicating urgent clinic appointments as directed by clinical teams.
Communicate with other sections within the department and other departments within the division.
About Us
Here at Velindre University NHS Trust we are extremely proud of the specialist services we provide across the whole of Wales in our cutting-edge Velindre Cancer Centre and ouraward-winning Welsh Blood Service, as well as the expertise of our corporate functions that bring the two divisions together. We are also fortunate to host the NHS Wales Shared Services Partnership and Health Technology Wales and have developed strong partnership working with these expert services.
Formed in 1999, the Trust has a dedicated workforce that continuously strives to provide the key principles of prudent healthcare through a wide array of roles. We play a vital role in the communities we support and have ambitious plans for the future to continue to improve the services we deliver. We strive to maintain our core values in everything we do by being; accountable, bold, caring and dynamic, and ensuring the best possible care for our patients and donors.
If you want to work for an organisation that prides itself on making a real difference and offers exciting career opportunities then Velindre University NHS Trust is the place for you.
Visit our website to find out more https://jobsincare.com/job/jbliG6zl posted
April 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
£26,928 to £29,551 a year per annum
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
120-AC785-0425
Job locations
Velindre Cancer Centre
Velindre Road, Whitchurch
Cardiff
CF14 2TL
Job Description
Job responsibilities
You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Responsibilities
Job description Job responsibilities
You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Person Specification
Qualifications Essential
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18
An exciting opportunity to join our expanding team of Medical Secretaries.
The Medical Secretary's role is to provide a full administrative and comprehensive secretarial service to the Consultant and their clinical team which includes but is not limited to, diary management, meeting organisation, transcription of clinical documentation, clinic preparation.
Act as the first point of contact for patients, relatives, clinical colleagues, GP's and all other support services.
Administer and organise the Consultant's schedule. Prepping of outpatient clinics. Providing guidance to clinic coordinators as required to ensure accurate clinic bookings.Work collaboratively with colleagues within and outside department/organisation to ensure high level of service provision to patients and service users.
Main duties of the job
- Exchange verbal and written information from patients, relatives and GPs ensuring the caller's needs are clearly established.
Ensure transport has been booked for patients during clinic preparation as requested.
Liaise with other hospitals regarding patient's appointments and any other correspondence including results.
Answer non-medical queries in the absence of the consultant using tact and persuasive skills.
Ensure all medical queries including provision of results passed to the correct clinician for action in line with Departmental Standard Operating Procedure and processes.
Ensure all urgent telephoned results are passed to the correct clinician for action in line with Departmental Standard Operating Procedure.
Act as first point of contact for the consultant and team, accurately record messages and pass on all appropriate enquiries in a timely manner.
Providing guidance to clinic coordinators for any appointments that need to be rescheduled for clinics including visit type, clinic code and date when required.
Communicating urgent clinic appointments as directed by clinical teams.
Communicate with other sections within the department and other departments within the division.
About Us
Here at Velindre University NHS Trust we are extremely proud of the specialist services we provide across the whole of Wales in our cutting-edge Velindre Cancer Centre and ouraward-winning Welsh Blood Service, as well as the expertise of our corporate functions that bring the two divisions together. We are also fortunate to host the NHS Wales Shared Services Partnership and Health Technology Wales and have developed strong partnership working with these expert services.
Formed in 1999, the Trust has a dedicated workforce that continuously strives to provide the key principles of prudent healthcare through a wide array of roles. We play a vital role in the communities we support and have ambitious plans for the future to continue to improve the services we deliver. We strive to maintain our core values in everything we do by being; accountable, bold, caring and dynamic, and ensuring the best possible care for our patients and donors.
If you want to work for an organisation that prides itself on making a real difference and offers exciting career opportunities then Velindre University NHS Trust is the place for you.
Visit our website to find out more https://jobsincare.com/job/jbliG6zl posted
April 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
£26,928 to £29,551 a year per annum
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
120-AC785-0425
Job locations
Velindre Cancer Centre
Velindre Road, Whitchurch
Cardiff
CF14 2TL
Job Description
Job responsibilities
You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Responsibilities
Job description Job responsibilities
You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Person Specification
Qualifications Essential
- Advanced Keyboard Skills
- Good knowledge of Medical Terminology
- Medical Secretary Diploma
- Knowledge of NHS Computer Applications
- Experience of Hospital PAS systems
- Excellent knowledge of full range of Secretarial procedures
- Excellent transcription and audio skills
- Advanced Keyboard Skills
- Good knowledge of Medical Terminology
- Medical Secretary Diploma
- Knowledge of NHS Computer Applications
- Experience of Hospital PAS systems
- Excellent knowledge of full range of Secretarial procedures
- Excellent transcription and audio skills
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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More information related to this job opportunity, from jobsincare:
Useful skills for a Medical Secretary:
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To work as a Medical Secretary in the UK, you should possess a combination of technical, administrative, and interpersonal skills. Here are the key skills and qualifications that are often required:
Essential Skills:
1. Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and keep track of appointments, medical records, and correspondence.
2. Communication Skills: Strong written and verbal communication skills to interact with healthcare professionals, patients, and other stakeholders.
3. Computer Literacy: Proficiency in using Microsoft Office (Word, Excel, Outlook) and medical software (like NHS systems, EMIS, or SystmOne).
4. Typing Skills: Fast and accurate typing skills are essential for transcription and data entry.
5. Attention to Detail: Accuracy is critical when handling patient records, medical documents, and databases.
6. Confidentiality Awareness: Understanding of patient confidentiality and data protection laws (e.g., GDPR) to ensure sensitive information is handled appropriately.
7. Knowledge of Medical Terminology: Familiarity with medical terminology, procedures, and anatomy to understand documents and communicate effectively in a healthcare environment.
8. Customer Service Skills: Ability to assist patients and address their inquiries empathetically and professionally.
9. Teamwork: Ability to work within a multidisciplinary team and collaborate with healthcare professionals.
10. Problem-Solving Skills: Capacity to handle issues that may arise and find solutions quickly.
Qualifications:
- Education: A minimum of GCSEs in English and Maths is usually required. A qualification in business administration or medical administration can be advantageous.
- Experience: Previous experience in an administrative role, especially in a healthcare setting, is beneficial but not always essential.
- Professional Development: Consider obtaining certifications related to medical administration or secretarial work to enhance your qualifications.
Additional Skills:
- Time Management: Ability to manage time effectively and meet deadlines.
- Adaptability: Flexibility to handle changing workloads and environments in a busy medical practice.
- Knowledge of NHS Protocols: Understanding of NHS procedures, policies, and regulations can be helpful.
Conclusion
inCardiff
51.483707 -3.1680962 Cardiff, Wales, United Kingdom 
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