Clinical Support Officer in Guisborough inGuisborough PUBLISHED TUE 25 MAR 2025 Jump to job information section

Job Summary

Advert may close once sufficient number of applications is reached

North Tees & Hartlepool NHS Foundation Trust is currently looking to recruit a Clinical Support Officer for the Administration Team, within Tees Community Dental Service.

The Tees Community Dental Service provides a full range of clinical dental treatment to patients throughout the Teesside area. The service also specialises in provision of oral health advice and a dental screening and survey service.

Suitably qualified applicants are invited to apply for this position.

Clinical Support Officer Role

This post will be the central point of contact for Dental Epidemiology (survey) and Screening and will provide administrative support to the Dental Survey and Screening Clinical Teams as well as assisting with general anaesthetic patient administration.

Main duties of the job

The Main Duties Of The Job Will Include

Answering of telephone, monitoring of emails and dissemination of messages

Booking of dental screening and survey sessions with schools and other external organisations

Processing of patient information

Inputting, updating and maintenance of data systems

Preparation of information and consent packs for sending/delivering to organisations across Teesside

Reporting of data within the Trust and to external agencies

General office duties within Tees Community Dental Service

Contributing to quality improvements and updating of local protocols

Experience

The successful candidate should possess relevant experience of working in an administrative role. Experience of working within a healthcare setting would be an advantage. You should be able to demonstrate excellent computer skills including the ability to administer Microsoft Office applications including Word, Excel, Outlook and Access. You should be enthusiastic, flexible, and possess excellent communication skills and have a professional outlook. The ability to work both independently and as part of a team is essential.

About Us

At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.

We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition - a note of thanks, Managers Awards, Shining Stars and Service Awards.

We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities.

We recruit for values and "Together we are North Tees & Hartlepool"

Date posted

March 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,to £25,674 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

345-COM6849812-C

Job locations

Guisborough Primary Care Hospital

Northgate

Guisborough

TS14 6HZ

Job Description

Job responsibilities

For a detailed description of the job role and the main responsibilities, please see the job description attached to the advert.

Please note that we reserve the right to close vacancies prior to the advertised closing date when we are in receipt of sufficient applications.

Responsibilities

Job description Job responsibilities

For a detailed description of the job role and the main responsibilities, please see the job description attached to the advert.

Please note that we reserve the right to close vacancies prior to the advertised closing date when we are in receipt of sufficient applications.

Person Specification

Qualifications Essential

• NVQ Level 3 in Business Administration or equivalent
• GCSE at grade C or above in Mathematics Key Skills at level 2 in Numeracy (or equivalent)
• GCSE at grade C or above in English Language, or Key Skills at level 2 in Literacy (or equivalent)
  
  

Desirable

• AMSPAR Secretarial/Administrative Level 3 Qualification
• Customer Care Qualification
• ECDL or equivalent IT qualification
• Typing or word processing qualification at RSA II (or equivalent)
  
  

Experience Essential

• Demonstrable experience working as an admin and clerical officer or equivalent
• Demonstrable experience of working in a customer focused environment
• Experience of using patient information systems
• Experience of using Microsoft packages e.g. word, excel, teams, Access
• Experience of working independently
  
  

Desirable

• Understanding of Medical/Dental Terminology
• Experience of working within a multi-disciplinary team
• Experience of project planning
  
  

Disposition Essential

• Enthusiastic, motivated, and organised with a proactive and flexible approach.
• Be able to work on their own or as part of a Team and demonstrate a commitment to team working.
• Ability to work calmly under pressure in order to meet tight deadlines whilst maintaining high quality work standards.
• Flexibility - able to cope with different work environments and work in other clinical areas throughout the organisation as and when required in accordance with operational needs.
• Adapt to change.
• Demonstrate a responsible, dependable and honest character and a caring and sensitive nature.
• Show a keenness to learn and to apply appropriate working practices and show willingness to develop themselves by taking advantage of any appropriate training and development opportunities.
• Ability to deal with competing demands from service needs and able to de