Clerical Officer in Manchester inManchester PUBLISHED FRI 18 APR 2025 Jump to job information section
Band 3
Job description
Job Summary
The Radiology Department at The Christie NHS Foundation Trust are looking to recruit an enthusiastic, self-motivated, and approachable individual to work within our busy, friendly team.
The role involves providing reception and other clerical support within a team based in the Department of Radiology, rotating through MR, CT, X-ray, Ultrasound and PACS (Picture Archiving and Communication System) departments.
The successful candidate should have knowledge of IT with good organisational and communication skills, be enthusiastic and committed to helping deliver a high-quality service. The candidate should be hard-working and capable of working on their own initiative as well as enjoy working as part of the team to maintain a high standard of service.
Previous applicants need not apply.
Main duties of the job
The post holder will provide clerical support within specified areas of the Radiology department which includes CT, MRI, X-ray, Ultrasound and PACS (Picture Archiving and Communication System) services on a rotational basis.
To ensure that patients are accurately registered on the radiology computer system and that all required information is available for their attendance.
To undertake computerised booking and scheduling of appointments; determining that resource requirements are available for the appointment type; that patient preparation criteria are checked, and patient instructions are distributed to patients along with the appointment letter.
To provide importing and exporting of radiology imaging using the PACS and other associated systems.
To undertake a variety of clerical duties required in a demanding and challenging department.
About Us
The Christie is a renowned centre of excellence and is the Northwest Regional Radiotherapy and Oncology Centre. We are proud of our 100-year history and excellent reputation, and we strive to invest in and develop our staff so we can continue to provide the highest quality care and treatment.
The Radiology department sees over 50,000 patients each year. The services we provide comprise general radiology, CT scanning, MRI scanning, ultrasound, interventional radiology, and nuclear medicine including PET-CT.
The Radiology Team includes radiologists, radiographers, radiographic aides, clerical officers, and other administrative staff who work together and support each other to provide a high-quality service for our patients.
Date posted
09 April 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,625 to £25,674 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
413-93397-CSSS-LS
Job locations
Radiology - E00298
Manchester
M20 4BX
Job Description
Job responsibilities
The Radiology Department at The Christie NHS Foundation Trust are looking to recruit an enthusiastic, self-motivated, and approachable individual to work within our busy, friendly team.
The role involves providing reception and other clerical support within a team based in the Department of Radiology, rotating through MR, CT, X-ray, Ultrasound and PACS (Picture Archiving and Communication System) departments.
The successful candidate should have knowledge of IT with good organisational and communication skills, be enthusiastic and committed to helping deliver a high-quality service. The candidate should be hard-working and capable of working on their own initiative as well as enjoy working as part of the team to maintain a high standard of service.
Previous applicants need not apply.
Main duties of the job
The post holder will provide clerical support within specified areas of the Radiology department which includes CT, MRI, X-ray, Ultrasound and PACS (Picture Archiving and Communication System) services on a rotational basis.
To ensure that patients are accurately registered on the radiology computer system and that all required information is available for their attendance.
To undertake computerised booking and scheduling of appointments; determining that resource requirements are available for the appointment type; that patient preparation criteria are checked, and patient instructions are distributed to patients along with the appointment letter.
To provide importing and exporting of radiology imaging using the PACS and other associated systems.
To undertake a variety of clerical duties required in a demanding and challenging department.
About Us
The Christie is a renowned centre of excellence and is the Northwest Regional Radiotherapy and Oncology Centre. We are proud of our 100-year history and excellent reputation, and we strive to invest in and develop our staff so we can continue to provide the highest quality care and treatment.
The Radiology department sees over 50,000 patients each year. The services we provide comprise general radiology, CT scanning, MRI scanning, ultrasound, interventional radiology, and nuclear medicine including PET-CT.
The Radiology Team includes radiologists, radiographers, radiographic aides, clerical officers, and other administrative staff who work together and support each other to provide a high-quality service for our patients.
Date posted
09 April 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,625 to £25,674 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
413-93397-CSSS-LS
Job locations
Radiology - E00298
Manchester
M20 4BX
Job Description
Job responsibilities
- Responsible for scheduling and booking appointments using the Radiology Information System and distribution of Radiology examination literature to patients, ensuring any previous examinations are retrieved and ready for the radiographers prior to the appointment.
- Responsible for receiving patients at reception, informing appropriate staff of their arrival and dealing with any concerns the patient might have.
- Responsible for direct booking of appointments negotiation of future appointments with the patient on a face-to-face basis using the electronic diary.
- Responsible for ensuring patient appointments are given within agreed target times and following agreed escalation policies when appropriate.
- Responsible for the receipt of requests through both the electronic Order Comms system and paper requests. Constant review and update of the Order Comms system is required for incoming messages regarding requests.
- Responsible for obtaining up-to-date test results, arranging admission and cytology services where necessary for patients attending for some ultrasound and X-ray intervention procedures.
- Responsible for importing and exporting images to and from PACS using the Trusts intranet based request form and e-mail systems to record this activity.
- Responsible for importing and exporting images to and from PACS using the national Burnbank Image Exchange Portal (IEP); and logging details of the import and export onto the Trusts intranet based requesting system.
- Responsible for downloading and encrypting patient data onto CDs from PACS for legal purposes and for sending to other Trusts that are not electronically linked.
- Retrieval of images/reports for research and teaching purposes, which are undertaken by the consultant radiologists, specialist registrars and medical students within the department, ensuring that these are tracked appropriately to a specific location, if needed.
- Uploading and downloading images on to PACS from CDs and IEP and digitising hard copy films so that the radiologists can access the images through PACS for reporting.
- Obtain case notes, images and reports for radiologists within the department for specialist examination reviews.
- Use of MEDWAY and Clinical Web Portal (CWP) patient administration systems as a reference tool.
- Answer telephone enquiries, both internal and external, from members of staff of all levels, departments, patients/relatives and other hospitals, referring them to a manager only when necessary.
- To maintain and improve communication links between Radiology and other departments throughout the Trust.
- Liaise with other staff in and outside the department to ensure all information is available for daily multidisciplinary (MDT) meetings.
- Contribute to the training of new members of staff within the department, as required.
- Work with Office Administrator/Secretarial & Clerical Team Leader to review working practices, identify new improved ways of working and find solutions to problems.
- To monitor and maintain appropriate levels of stationery as and when necessary.
- Undertake any other duties commensurate with the post, within reason, when called upon by the Office Administrator, Secretarial & Clerical Team Leader and Principal Radiographers, to assist in maintaining a high standard of service, following appropriate training.
- To participate in the Trusts mandatory training.
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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More information related to this job opportunity, from jobsincare:
Useful skills for a Clerical Officer:
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To work as a Clerical Officer in the UK, you typically need a combination of administrative, communicative, and IT skills. Here are the key skills that are often required or beneficial for this role:
1. Organizational Skills: Ability to maintain files, records, and documents in an orderly manner, and to manage multiple tasks efficiently.
2. Attention to Detail: Accuracy is crucial in data entry and record-keeping, as clerical officers often deal with sensitive information.
3. IT Skills: Proficiency in using office software such as Microsoft Office (Word, Excel, Outlook) and familiarity with databases and other office equipment.
4. Communication Skills: Strong verbal and written communication skills are necessary for interacting with colleagues, clients, and stakeholders.
5. Customer Service Skills: Ability to deal courteously and effectively with members of the public and respond to inquiries.
6. Problem-Solving Skills: Ability to identify issues and find effective solutions can be helpful in managing day-to-day office challenges.
7. Time Management: Ability to prioritize tasks to meet deadlines and manage one's own time effectively in a busy work environment.
8. Teamwork: Ability to work well within a team and support colleagues in achieving common goals.
9. Confidentiality and Discretion: Understanding the importance of confidentiality, especially when handling sensitive personal information.
10. Basic Numeracy Skills: Ability to perform basic arithmetic, which is often necessary for handling invoices, budgets, and financial records.
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