Outpatient Clerk inManchester inManchester PUBLISHED SAT 21 DEC 2024

This post will be based at the Maxillofacial Department at Peter Mount Building.

You will work as part of a team providing a comprehensive and flexible administrative support among our sub specialty teams. The work is challenging and varied providing high quality admin support for consultants and their teams, as well as a reception service and dealing with patient telephone inquiries.

Are you committed to delivering a high quality service and providing the very best standard of care for our patients? if so, this is an exciting opportunity to join the patient services department working as Clerical Officer within Manchester Dental Hospital.

We are looking for someone who is enthusiastic to join our friendly Patient Services team, who are committed to delivering a high quality service and providing the very best standard of care for our patients. You will have attention to detail and the ability to prioritize your own work to meet deadlines. You will have good interpersonal skills liaising with patients, medical and nursing staff as well as colleagues across the division. The Division provides an extensive range of services and facilities for both adults and children.

We actively encourage personal development and access to training. Accordingly, your own structured personal development plan will support your future development and give you every chance to further develop your excellent interpersonal skills and IT systems and typing experience.

Are you outgoing, friendly and have a positive outlook? Do you want to work as part of a team providing excellent services for patients, carers and relatives?

Then this may just be the job you have been looking for!

Our Patient services are vital for patient care with over 90,000 patient visits per year. Team members working in these service areas are usually the first point of contact for our patients and this sets the quality standard for their journey within the hospital. Excellent customer service skills are, therefore, essential to provide our patients with the experience you would wish for yourself, your relatives and loved ones.

We have a exciting opportunity in our Patient Services team and if you feel you can positively impact on the patient experience we want to hear from you. Basic keyboard skills and experience of using IT are required along with the ability to communicate effectively with patients and other visitors.

You will preferably have some customer/patient facing experience in a busy environment and you will need to be adaptable and committed to an important role. Full training for the whole range of duties is provided. You will be supported and welcomed to the Manchester Dental Hospital .

Full time positions are based on a five day week 37.5 hours .

MFT is one of the largest NHS Trust In England with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

For further details / informal visits contact: Name: Rachel Westcott Job title: Operational Manager Email address: Telephone number: