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Ability to work with confidential data and information and deal with sensitive issues discreetly.
On 1st February 2021 the Royal Brompton and Harefield Hospitals became part of Guy’s and St Thomas’ NHS Foundation Trust – a truly once-in a generation development. Together, we are taking our first steps towards our vision of creating a brand-new centre of excellence, which will be the global leader in the research into and treatment of heart and lung disease in patients from pre-birth to old age. We are developing some exciting plans and we want you to join us – so come and help to change the shape of healthcare for our heart and lung patients world-wide.This role is suitable for candidates who are looking to work in a fast-paced environment focusing on outpatient pathways. This will include day to day running database for appointments to prevent loss to follow up, communicating information to patients regarding appointments and tests. Being able to gather and disseminate information, accurately, efficiently, effectively and communicating with the team.
Skills
Essential criteria
- Excellent interpersonal skills with the ability to liaise effectively with a wide range of multidisciplinary staff
- Ability to work with confidential data and information and deal with sensitive issues discreetly
- Strong IT skills, particularly with relation to Microsoft Office packages, e.g. Word, Outlook and Excel
- Ability to deal with difficult service users and challenging situations
- Knowledge of medical terminology
- Understanding of peer review process and governance processes
Essential criteria
- Good general education with English and Maths to GCSE standard or equivalent
- Customer services qualification/training
Experience
Essential criteria
- Experience and understanding of validation and RTT pathways
- Proven administrative experience
- Significant proven experience of delivering to high standards in a fast-paced high volume customer care environment
- Experience of an administrative role within the NHS
- Experience in previous admissions role
- Experience using Epic
Services Offered Include
ILD
Sleep & Ventilation
Sleep Outreach
Asthma & Allergy
Cystic Fibrosis
Host Defense
Cancer Services
COPD
For further details / informal visits contact: Name: Micca Wilson Job title: Deputy Service Manager Email address:
On 1st February 2021 the Royal Brompton and Harefield Hospitals became part of Guy’s and St Thomas’ NHS Foundation Trust – a truly once-in a generation development. Together, we are taking our first steps towards our vision of creating a brand-new centre of excellence, which will be the global leader in the research into and treatment of heart and lung disease in patients from pre-birth to old age. We are developing some exciting plans and we want you to join us – so come and help to change the shape of healthcare for our heart and lung patients world-wide.
This role is suitable for candidates who are looking to work in a fast-paced environment focusing on outpatient pathways. This will include day to day running database for appointments to prevent loss to follow up, communicating information to patients regarding appointments and tests. Being able to gather and disseminate information, accurately, efficiently, effectively and communicating with the team.
Skills
Essential criteria
Essential criteria
Experience
Essential criteria
Services Offered Include
ILD
Sleep & Ventilation
Sleep Outreach
Asthma & Allergy
Cystic Fibrosis
Host Defense
Cancer Services
COPD
For further details / informal visits contact: Name: Micca Wilson Job title: Deputy Service Manager Email address:
This role is suitable for candidates who are looking to work in a fast-paced environment focusing on outpatient pathways. This will include day to day running database for appointments to prevent loss to follow up, communicating information to patients regarding appointments and tests. Being able to gather and disseminate information, accurately, efficiently, effectively and communicating with the team.
Skills
Essential criteria
- Excellent interpersonal skills with the ability to liaise effectively with a wide range of multidisciplinary staff
- Ability to work with confidential data and information and deal with sensitive issues discreetly
- Strong IT skills, particularly with relation to Microsoft Office packages, e.g. Word, Outlook and Excel
- Ability to deal with difficult service users and challenging situations
- Knowledge of medical terminology
- Understanding of peer review process and governance processes
Essential criteria
- Good general education with English and Maths to GCSE standard or equivalent
- Customer services qualification/training
Experience
Essential criteria
- Experience and understanding of validation and RTT pathways
- Proven administrative experience
- Significant proven experience of delivering to high standards in a fast-paced high volume customer care environment
- Experience of an administrative role within the NHS
- Experience in previous admissions role
- Experience using Epic
Services Offered Include
ILD
Sleep & Ventilation
Sleep Outreach
Asthma & Allergy
Cystic Fibrosis
Host Defense
Cancer Services
COPD
For further details / informal visits contact: Name: Micca Wilson Job title: Deputy Service Manager Email address:
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