Overseas and Chargeable Patients Service Coordinator inManchester inManchester PUBLISHED
THU 16 JAN 2025
The Manchester University NHS Foundation Trust is seeking an Overseas and Chargeable Patients Service Coordinator at Saint Mary Hospital. This role involves identifying patients who may not qualify for free NHS treatment and providing accurate information regarding the costs of their care. The Coordinator will work collaboratively across various teams and services, conduct patient interviews, gather required documentation, and manage a case load while maintaining detailed records. Strong communication skills—both written and verbal—are essential, as the Coordinator will interact with patients, staff, and external stakeholders through various mediums. The position also requires resilience and empathy, as the Coordinator may encounter emotionally challenging situations.
The ideal candidate should possess good IT literacy to utilize several systems, including MS Office and Hive, and will need to understand the Department of Health's Overseas Hospital Charging Regulations. In addition to assessing entitlement for NHS care, responsibilities include raising invoices, handling queries and complaints, and liaising with external organisations effectively. This position represents an opportunity to work within one of England's largest NHS Trusts, contributing to a scale of healthcare impact that emphasises integrated services, research, and sustainability initiatives.
The ideal candidate should possess good IT literacy to utilize several systems, including MS Office and Hive, and will need to understand the Department of Health's Overseas Hospital Charging Regulations. In addition to assessing entitlement for NHS care, responsibilities include raising invoices, handling queries and complaints, and liaising with external organisations effectively. This position represents an opportunity to work within one of England's largest NHS Trusts, contributing to a scale of healthcare impact that emphasises integrated services, research, and sustainability initiatives.
Saint Mary Hospital are look to recruit a Coordinator for the Overseas Visitors and Chargeable Patients Service.
You will be responsible (with support of other Trust staff) for identifying patients who may not be entitled to NHS treatment free at source and ensuring that patients are given the correct information regarding the cost of their treatment.
The post covers all services within Saint Marys Managed Clinic Service and you will work with closely with other teams and patients to establish their entitlement to free NHS care.
You will regularly communicate with patients, trust staff and external stakeholders through regular email and letter writing, face to face, via telephone and video calls, and therefore excellent written and verbal communication skills are fundamental to the succeed in this role role.
High levels of organisation and a keen eye for detail are a essential as you will be responsible for for managing your own case load and maintaining accurate records for overseas patients. In order to undertake your activities, you will access several IT systems including Hive and MS office applications and and must therefore have good standards of IT literacy.
There may be exposure to distressing, emotional situations and whilst you will be supported by the wider team, you will need high levels of resilience and you must be able to investigate and solve problems relating to Overseas Visitors with empathy and a non-judgemental approach.
To understand and comply with the Department of Health Overseas Hospital Charging Regulations.
The role involves the assessment of patients and their relatives to establish entitlement to NHS funded care or liable for the costs accrued for accessing care.
The role includes, interviewing patients, gathering copies of documents required to assess entitlement, running reports and maintaining local records in line with Policy. You will be responsible for raising invoices, responding to queries and complaints through email, face to face, letters and phone calls. You will liaise with trust staff and external bodies including the home office and the immigration service to assist with patient assessments.
The post holder will meet regularly with their line manager to discuss cases, review and action reports based evidence available and with Support from your Line manager and the wider team, you will develop and maintain your knowledge around the charging regulations.
MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.
We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
For further details / informal visits contact: Name: Sarah Donnelly Job title: Operational Manager Email address: Telephone number:
You will be responsible (with support of other Trust staff) for identifying patients who may not be entitled to NHS treatment free at source and ensuring that patients are given the correct information regarding the cost of their treatment.
The post covers all services within Saint Marys Managed Clinic Service and you will work with closely with other teams and patients to establish their entitlement to free NHS care.
You will regularly communicate with patients, trust staff and external stakeholders through regular email and letter writing, face to face, via telephone and video calls, and therefore excellent written and verbal communication skills are fundamental to the succeed in this role role.
High levels of organisation and a keen eye for detail are a essential as you will be responsible for for managing your own case load and maintaining accurate records for overseas patients. In order to undertake your activities, you will access several IT systems including Hive and MS office applications and and must therefore have good standards of IT literacy.
There may be exposure to distressing, emotional situations and whilst you will be supported by the wider team, you will need high levels of resilience and you must be able to investigate and solve problems relating to Overseas Visitors with empathy and a non-judgemental approach.
To understand and comply with the Department of Health Overseas Hospital Charging Regulations.
The role involves the assessment of patients and their relatives to establish entitlement to NHS funded care or liable for the costs accrued for accessing care.
The role includes, interviewing patients, gathering copies of documents required to assess entitlement, running reports and maintaining local records in line with Policy. You will be responsible for raising invoices, responding to queries and complaints through email, face to face, letters and phone calls. You will liaise with trust staff and external bodies including the home office and the immigration service to assist with patient assessments.
The post holder will meet regularly with their line manager to discuss cases, review and action reports based evidence available and with Support from your Line manager and the wider team, you will develop and maintain your knowledge around the charging regulations.
MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.
We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
For further details / informal visits contact: Name: Sarah Donnelly Job title: Operational Manager Email address: Telephone number:
More information related to this job opportunity, from jobsincare:
Possible interview questions for this job
Click to
view Start practice interview
NEW!
Please wait...this will take a moment...
Please wait...this will take a moment...
More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
More from Manchester University NHS Foundation Trust
inManchester