Patient Pathway Coordinator in Wirral inWirral PUBLISHED THU 17 APR 2025 Jump to job information section

Job Summary

*PREVIOUS APPLICANTS NEED NOT APPLY*

An exciting opportunity has arisen to join the Wirral University Teaching Hospitals General Surgery team as we look to appoint a Patient Navigator or focussing on the Colorectal Service with a specific focus on the FIT pathway.

This role is vital in providing accurate data and assurance to the Trust by improving patient demographic data quality to minimise the clinical risk to patients.

Main duties of the job

• This role would be focused on supporting the clinical team in real time tracking/chasing of patient progress through each stage of their pathway to ensure smooth and timely transition.
• Other administrative support would also be supported for the clinical team within this role, including elements such as introducing standardised coded letters for patients who have been excluded from having cancer and improved data capture of the Somerset Cancer Register.
• Working as part of a clinical team to ensure that patients are admitted efficiently for Endoscopy appointments, investigative treatments, diagnostic procedures and inpatient and day case operations within national guidelines and in accordance with the Trust's Patients Access, Booking and Choice Policy. This includes:NHS Constitution, waiting time standards; Department of Health admission guidelines and booking rules.
• To have overall responsibility for ensuring that patients are scheduled in accordance with principles and target waiting times as set out in the NHS Constitution and Health and Social Care Bill 2e.g. 18 Week Referral to Treatment, Going Further on Cancer Waits etc.), expediting patient pathways where necessary.
  
  

About us

All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.

Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.

We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.

We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.

The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.

Date posted

14 April 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

4B

Job locations

Arrowe Park Hospital

Arrowe Park Road

Upton

CH495PE

Job Description

Job responsibilities

Please see Job overview & attached Job description for further information about the Patient Pathway Coordinator in Colorectal position available with WUTH.

Responsibilities

Job description Job responsibilities

Please see Job overview & attached Job description for further information about the Patient Pathway Coordinator in Colorectal position available with WUTH.

Person Specification

Qualifications

Qualifications, Specific Experience & Training Essential

• Minimum of 3 GCSE's including English and Mathematics or equivalent
• NVQ Level 3 in Business Administration or equivalent experience
• Experience of patient administration work in a healthcare setting
• Experience of using a full range of IT/Patient data systems
  
  

Desirable

• Minimum of 3 years relevant experience
  
  

Knowledge and Skills Essential

• Computer literate, with experience of using a keyboard with a high level of accuracy
• Knowledge of NHS service provision including the pathway of care
• Thorough knowledge of healthcare administrative systems and processes
• Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications
• Knowledge of confidentiality and data protection principles
• Knowledge of health and safety
• Equality and diversity
  
  

Other Requirements Essential

• Confident to work assertively with multi-disciplinary team
• Have the ability to prioritise tasks effectively
  
  

Personal Attributes Essential

• Proactive, takes own initiative
• Willing to take ownership and accountability
• Team player with collegial working style and willingness to share responsibility. akes own initiative
• Flexible, responsive approach to work
• Committed to a "Patient/ Client First" philosophy
• Able to deal very sensitively and non-confrontationally with colleagues, patients and relatives
  
  

Person Specification Qualifications, Specific Experience & Training Essential

• Minimum of 3 GCSE's including English and Mathematics or equivalent
• NVQ Level 3 in Business Administration or equivalent experience
• Experience of patient administration work in a healthcare setting
• Experience of using a full range of IT/Patient data systems
  
  

Desirable

• Minimum of 3 years relevant experience
  
  

Knowledge and Skills Essential

• Computer literate, with experience of using a keyboard with a high level of accuracy
• Knowledge of NHS service provision including the pathway of care
• Thorough knowledge of healthcare administrative systems and processes
• Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications
• Knowledge of confidentiality and data protection principles
• Knowledge of health and safety
• Equality and diversity
  
  

Other Requirements Essential

• Confident to work assertively with multi-disciplinary team
• Have the ability to prioritise