Patient System Service Desk OperatorinHarrogateinHarrogatePUBLISHED THU 3 APR 2025
Opportunity to enhance knowledge of electronic patient record systems, contributing to personal and professional development.
Invaluable experience in a vital role that supports high-quality patient care within the NHS.
Full training provided on patient systems and helpdesk software, ensuring comprehensive preparation for the role.
A chance to work in a caring and supportive environment, fostering teamwork and collaboration with healthcare professionals.
Exposure to various aspects of NHS operations and firsthand insights into healthcare delivery.
The role promotes strong communication skills as you interact with a diverse range of staff and patients.
Alignment with the Trust’s core values of being Responsible, Respectful, and Passionate, allowing for meaningful contributions to patient welfare.
Join a dedicated team at Harrogate and District NHS Foundation Trust as a Patient System Service Desk Operator, where your skills can truly shine! We're seeking compassionate individuals, particularly women and carers, who are eager to dive into the world of digital healthcare. You'll play a crucial role in supporting our electronic patient systems, helping staff provide outstanding care with confidence. With two fixed-term positions available until March 2026, this is an excellent opportunity to build your knowledge while making a real difference in patients' lives.
In this role, you'll be the first point of contact for staff using our patient systems, delivering friendly assistance and ensuring everything runs smoothly. Full training will be provided, so no need to worry if you’re new to the technology! We value attention to detail, great communication, and a proactive attitude, and we’re looking for candidates who embody these traits. If you're passionate about supporting others and want to contribute to an organisation that truly values its staff, we would love to hear from you. Step into your next career adventure and be part of something meaningful! For more information or to arrange an informal visit, please reach out to Heidi Edmondson, our Patient System Manager.
In this role, you'll be the first point of contact for staff using our patient systems, delivering friendly assistance and ensuring everything runs smoothly. Full training will be provided, so no need to worry if you’re new to the technology! We value attention to detail, great communication, and a proactive attitude, and we’re looking for candidates who embody these traits. If you're passionate about supporting others and want to contribute to an organisation that truly values its staff, we would love to hear from you. Step into your next career adventure and be part of something meaningful! For more information or to arrange an informal visit, please reach out to Heidi Edmondson, our Patient System Manager.
Opportunity to enhance knowledge of electronic patient record systems, contributing to personal and professional development.
Invaluable experience in a vital role that supports high-quality patient care within the NHS.
Full training provided on patient systems and helpdesk software, ensuring comprehensive preparation for the role.
A chance to work in a caring and supportive environment, fostering teamwork and collaboration with healthcare professionals.
Exposure to various aspects of NHS operations and firsthand insights into healthcare delivery.
The role promotes strong communication skills as you interact with a diverse range of staff and patients.
Alignment with the Trust’s core values of being Responsible, Respectful, and Passionate, allowing for meaningful contributions to patient welfare.
The delivery and support of digital technology at Harrogate and District NHS Foundation Trust is fundamental in enabling staff to provide excellent and safe patient care.
The Trust has invested significantly in digital technology and the rapid increase of electronic patient record systems being deployed has created greater need for further Patient Systems resource to provide first line support to service users.
Would you like to increase your existing knowledge of Harrogate and District NHS Foundation Trust’s electronic patient systems, develop specialist patient system skills and be part of a team providing excellent customer service to end users across the HDFT organisation?
Please note, there are 2 roles available, both fixed term until 31/03/2026.
The post requires an efficient, caring and proactive individuals with an appreciation and understanding of the confidential nature of the work.
Applicants will be providing first line support and assistance for using helpdesk software to patient systems service users, (full training on patient systems and helpdesk software will be provided) . The successful candidates should be able to demonstrate accuracy and attention to detail, be excellent communicators with good IT and telephone skills and have the ability to meet deadlines on a daily basis whilst maintaining a positive approach, and providing a quality service that supports our patient care.
This role provides a great insight into the NHS and requires excellent inter-personal skills when communicating with patients and members of staff at all levels within the Trust.
At Harrogate and District NHS Foundation Trust we believe that You Matter Most. This is reflected in our values of Responsible, Respectful and Passionate. So if you are looking for a career in the NHS where you can make a real difference to patients' lives, this is the place for you.
For further details / informal visits contact: Name: Heidi Edmondson Job title: Patient System Manager Email address: Telephone number:
Heidi Edmondson
Patient System
( Mobile:
The Trust has invested significantly in digital technology and the rapid increase of electronic patient record systems being deployed has created greater need for further Patient Systems resource to provide first line support to service users.
Would you like to increase your existing knowledge of Harrogate and District NHS Foundation Trust’s electronic patient systems, develop specialist patient system skills and be part of a team providing excellent customer service to end users across the HDFT organisation?
Please note, there are 2 roles available, both fixed term until 31/03/2026.
The post requires an efficient, caring and proactive individuals with an appreciation and understanding of the confidential nature of the work.
Applicants will be providing first line support and assistance for using helpdesk software to patient systems service users, (full training on patient systems and helpdesk software will be provided) . The successful candidates should be able to demonstrate accuracy and attention to detail, be excellent communicators with good IT and telephone skills and have the ability to meet deadlines on a daily basis whilst maintaining a positive approach, and providing a quality service that supports our patient care.
This role provides a great insight into the NHS and requires excellent inter-personal skills when communicating with patients and members of staff at all levels within the Trust.
At Harrogate and District NHS Foundation Trust we believe that You Matter Most. This is reflected in our values of Responsible, Respectful and Passionate. So if you are looking for a career in the NHS where you can make a real difference to patients' lives, this is the place for you.
For further details / informal visits contact: Name: Heidi Edmondson Job title: Patient System Manager Email address: Telephone number:
Heidi Edmondson
Patient System
( Mobile:
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