Patient System Service Desk Operator in Harrogate inHarrogate PUBLISHED THU 3 APR 2025 Jump to job information section
Job description
The delivery and support of digital technology at Harrogate and District NHS Foundation Trust is fundamental in enabling staff to provide excellent and safe patient care.
The Trust has invested significantly in digital technology and the rapid increase of electronic patient record systems being deployed has created greater need for further Patient Systems resource to provide first line support to service users.
Would you like to increase your existing knowledge of Harrogate and District NHS Foundation Trust’s electronic patient systems, develop specialist patient system skills and be part of a team providing excellent customer service to end users across the HDFT organisation?
Please note, there are 2 roles available, both fixed term until 31/03/2026.
The post requires an efficient, caring and proactive individuals with an appreciation and understanding of the confidential nature of the work.
Applicants will be providing first line support and assistance for using helpdesk software to patient systems service users, (full training on patient systems and helpdesk software will be provided) . The successful candidates should be able to demonstrate accuracy and attention to detail, be excellent communicators with good IT and telephone skills and have the ability to meet deadlines on a daily basis whilst maintaining a positive approach, and providing a quality service that supports our patient care.
This role provides a great insight into the NHS and requires excellent inter-personal skills when communicating with patients and members of staff at all levels within the Trust.
At Harrogate and District NHS Foundation Trust we believe that You Matter Most. This is reflected in our values of Responsible, Respectful and Passionate. So if you are looking for a career in the NHS where you can make a real difference to patients' lives, this is the place for you.
For further details / informal visits contact: Name: Heidi Edmondson Job title: Patient System Manager Email address: Telephone number:
Heidi Edmondson
Patient System
( Mobile:
The Trust has invested significantly in digital technology and the rapid increase of electronic patient record systems being deployed has created greater need for further Patient Systems resource to provide first line support to service users.
Would you like to increase your existing knowledge of Harrogate and District NHS Foundation Trust’s electronic patient systems, develop specialist patient system skills and be part of a team providing excellent customer service to end users across the HDFT organisation?
Please note, there are 2 roles available, both fixed term until 31/03/2026.
The post requires an efficient, caring and proactive individuals with an appreciation and understanding of the confidential nature of the work.
Applicants will be providing first line support and assistance for using helpdesk software to patient systems service users, (full training on patient systems and helpdesk software will be provided) . The successful candidates should be able to demonstrate accuracy and attention to detail, be excellent communicators with good IT and telephone skills and have the ability to meet deadlines on a daily basis whilst maintaining a positive approach, and providing a quality service that supports our patient care.
This role provides a great insight into the NHS and requires excellent inter-personal skills when communicating with patients and members of staff at all levels within the Trust.
At Harrogate and District NHS Foundation Trust we believe that You Matter Most. This is reflected in our values of Responsible, Respectful and Passionate. So if you are looking for a career in the NHS where you can make a real difference to patients' lives, this is the place for you.
For further details / informal visits contact: Name: Heidi Edmondson Job title: Patient System Manager Email address: Telephone number:
Heidi Edmondson
Patient System
( Mobile:
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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inHarrogate
53.99212 -1.541812 Harrogate, England, United Kingdom 
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