Ward Clerk - Ward 10 in Wirral inWirral PUBLISHED TUE 1 APR 2025 Jump to job information section
Band 2
Leeds Teaching Hospitals NHS Trust rADlrhed
Job description
Job Summary
An exciting opportunity has arisen for a Ward Clerk post on Ward 10 that will provide administrative support to ensure the smooth running of the ward. The successful candidate will be privy to sensitive information in relation to patient's confidential information.
This role has a wide variety of administrative tasks that need to be completed. The role is ideal for someone who has willingness to learn new skills, can work in a busy environment. The vacancy is full time 37.5 hrs per week, and the working hours will be from Monday to Friday 08:00 - 16:00.
Main duties of the job
All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.
Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.
We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.
We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.
The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.
Our organisation is driven by our strategic objectives and organisational values and we look for people who are strongly aligned with them.
Date posted
31 March 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£23,615 a year per annum pro rata
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
4A
Job locations
Arrowe Park Hospital
Arrowe Park Road
Upton
CH49 5PE
Job Description
Job responsibilities
Please see Job overview & attached Job description for further information about the Ward Clerk position available with WUTH.
Responsibilities
Job description Job responsibilities
Please see Job overview & attached Job description for further information about the Ward Clerk position available with WUTH.
Person Specification
Qualifications
Qualifications, Specific Experience & Training Essential
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure t
An exciting opportunity has arisen for a Ward Clerk post on Ward 10 that will provide administrative support to ensure the smooth running of the ward. The successful candidate will be privy to sensitive information in relation to patient's confidential information.
This role has a wide variety of administrative tasks that need to be completed. The role is ideal for someone who has willingness to learn new skills, can work in a busy environment. The vacancy is full time 37.5 hrs per week, and the working hours will be from Monday to Friday 08:00 - 16:00.
Main duties of the job
- To check demographic details are correct on admission and discharge.
- To arrange transport for patients attending other hospitals/departments.
- To answer the telephone, taking messages or transferring calls as appropriate.
- To co-ordinate outpatient appointments with clinic clerk prior to discharge.
- To prepare any discharged patients paperwork for scanning.
- To provide support to nursing staff for general patient requests.
- Liaise with Informatics regarding electronic equipment.
- To update criteria to reside information for all patients' daily.
All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.
Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.
We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.
We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.
The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.
Our organisation is driven by our strategic objectives and organisational values and we look for people who are strongly aligned with them.
Date posted
31 March 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£23,615 a year per annum pro rata
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
4A
Job locations
Arrowe Park Hospital
Arrowe Park Road
Upton
CH49 5PE
Job Description
Job responsibilities
Please see Job overview & attached Job description for further information about the Ward Clerk position available with WUTH.
Responsibilities
Job description Job responsibilities
Please see Job overview & attached Job description for further information about the Ward Clerk position available with WUTH.
Person Specification
Qualifications
Qualifications, Specific Experience & Training Essential
- NVQ 2 in a relevant subject or equivalent experience of working in an administrative role
- Educated to GCSE or equivalent
- ECDL
- Previous experience in an NHS acute hospital.
- Previous experience of the Cerner Millennium information system
- Knowledge of NHS admin processes
- Ability to prioritise, work to deadlines and use own initiative
- Excellent customer service skills
- Awareness of health and safety standards including COSHH guidelines
- Good time management and organisational skills
- Good verbal and written communication skills
- Awareness of information governance
- Knowledge and confidentiality and Caldicott Guidelines
- Ability to prioritise work load and work to deadlines
- Self-motivated and enthusiastic
- Sensitive and empathic
- Polite and friendly manner
- Ability to prioritise workload
- Ability to work under pressure
- Ability to work as part of a multidisciplinary team
- Ability to handle conflict and aggression
- Positive, can-do attitude.
- Professional manner
- NVQ 2 in a relevant subject or equivalent experience of working in an administrative role
- Educated to GCSE or equivalent
- ECDL
- Previous experience in an NHS acute hospital.
- Previous experience of the Cerner Millennium information system
- Knowledge of NHS admin processes
- Ability to prioritise, work to deadlines and use own initiative
- Excellent customer service skills
- Awareness of health and safety standards including COSHH guidelines
- Good time management and organisational skills
- Good verbal and written communication skills
- Awareness of information governance
- Knowledge and confidentiality and Caldicott Guidelines
- Ability to prioritise work load and work to deadlines
- Self-motivated and enthusiastic
- Sensitive and empathic
- Polite and friendly manner
- Ability to prioritise workload
- Ability to work under pressure
- Ability to work as part of a multidisciplinary team
- Ability to handle conflict and aggression
- Positive, can-do attitude.
- Professional manner
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure t
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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More information related to this job opportunity, from jobsincare:
Useful skills for a Ward Clerk - Ward 10:
Click to view
To work as a Ward Clerk in the UK, you typically need a mix of administrative skills, interpersonal skills, and an understanding of healthcare environments. Here are some key skills and qualifications:
Essential Skills:
1. Administrative Skills:
- Proficiency in using office software (e.g., Microsoft Office, spreadsheets).
- Experience with filing systems and maintaining accurate records.
- Ability to manage appointments and scheduling.
2. Communication Skills:
- Strong written and verbal communication skills for interacting with patients, families, and healthcare professionals.
- Ability to convey information clearly and effectively.
3. Interpersonal Skills:
- A compassionate and approachable manner when dealing with patients and their families.
- Ability to work as part of a team within a busy healthcare environment.
4. Organizational Skills:
- Excellent organizational abilities to manage multiple tasks and prioritize effectively.
- Attention to detail to ensure accuracy in patient records and documentation.
5. Customer Service Skills:
- A focus on providing high-quality service to patients and visitors.
- Ability to handle inquiries and complaints in a professional manner.
6. Computer Skills:
- Familiarity with electronic patient record systems and other healthcare-related software.
- Basic IT skills for troubleshooting common issues.
Additional Skills:
1. Knowledge of Health and Safety Regulations:
- Understanding of healthcare policies and procedures to maintain a safe environment.
2. Confidentiality Awareness:
- Awareness of data protection and confidentiality issues related to patient information.
3. Problem-Solving Skills:
- Ability to identify issues and resolve them quickly and effectively.
4. Flexibility and Adaptability:
- Willingness to work various shifts, including evenings and weekends, as required.
Qualifications:
- A minimum of GCSEs in English and Maths or equivalent qualifications is often required.
- Previous experience in a healthcare setting or administrative role can be beneficial.
- Some positions may require specific training or certifications related to healthcare administration or patient care.
Personal Qualities:
- Patience and empathy towards patients and their families.
- A proactive attitude and the ability to work under pressure.
- Strong work ethic and reliability.
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