Clinical Support Officer inChester-Le-Street inChester-Le-Street PUBLISHED
TUE 14 JAN 2025
Opportunity to work in a large, integrated care provider, gaining exposure to various aspects of healthcare administration.
Ability to contribute to the efficient running of community services, directly impacting patient care and support.
Development of valuable administrative skills, including data entry, typing, and effective communication.
Flexibility in adapting to changing organisational needs and the chance to work with minimal supervision.
Collaboration with a diverse team, enhancing interpersonal skills and professional relationships.
The role offers a stable, permanent position with competitive pay and benefits within the NHS framework.
The County Durham & Darlington NHS Foundation Trust is seeking a Services Support Officer to provide administrative assistance to the Community Services management team in Chester-Le-Street. The role requires strong administrative and data entry skills, effective communication abilities, and the capacity to prioritize tasks in a fast-paced environment. The ideal candidate will work independently and demonstrate flexibility in managing a diverse workload while ensuring the smooth operation of clinical services.
Key responsibilities include managing correspondence, organizing meetings and events, maintaining filing systems, supporting data entry, and assisting in the coordination of on-call rotas. The officer will also handle incoming queries and ensure timely responses, all while maintaining confidentiality and adhering to Trust policies. This permanent, full-time position offers a competitive salary and is part of the larger integrated care services provided by the Trust, which serves approximately 650,000 people across multiple facilities.
Key responsibilities include managing correspondence, organizing meetings and events, maintaining filing systems, supporting data entry, and assisting in the coordination of on-call rotas. The officer will also handle incoming queries and ensure timely responses, all while maintaining confidentiality and adhering to Trust policies. This permanent, full-time position offers a competitive salary and is part of the larger integrated care services provided by the Trust, which serves approximately 650,000 people across multiple facilities.
Job Summary
Please note job title should read asServices Support Officer
County Durham and Darlington NHS Foundation Trust is one of the largest integrated care providers in England serving a population of around 650,000 people. An exciting opportunity has arisen for a Service Support Offier to provide administrative support to the Managers and Matrons in the Community Services care group. The ideal candidate will have great administrative and data entry skills, a flexible approach, be able to work as part of a team, and have highly developed interpersonal/ written and verbal communication skills, as well as being able to prioritise a busy workload to meet all deadlines.
Main duties of the job
To provide effective and confidential administrative support on a day-to-day basis for the Community Services Management team to ensure that their needs are fully met, by working within demanding time constraints, prioritisation of own workload, with minimal supervision and demonstrating ability to use initiative.
The post holder will need to be proactive, flexible and responsive to the changing needs and demands of the organisation and to support the smooth running of the clinical services.
About Us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.
From April 1 2024 we are unable to offer sponsorship for healthcare roles that do not meet the minimum salary, If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post.
Full Job Descriptions can be found in the adverts supporting documents.
Date posted
10 January 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,to £25,674 a year per annum pro rata
Contract
Permanent
Working pattern
Full-time
Reference number
C9439-25-0044
Job locations
Chester Le Street Community Hospital
Front Street
Chester Le Street
County Durham
DH3 3AT
Job Description
Job responsibilities
To provide a timely and accurate copy and audio typing service to the department, producing letters, reports and other correspondence, as required.
To deal with telephone enquiries, taking and conveying messages appropriately.
To receive, date stamp and sort incoming mail and prepare outgoing mail for posting.
To transmit electronic mail, photocopy and scan documents and circulate information within Trust or department timescales.
To collate material and information for various meetings, ensuring papers are provided and distributed on time and appropriately, as directed.
To organise venues, refreshments, equipment and any necessary materials for events and meetings.
To take notes at informal meetings and transcribe, as required.
To enter data onto necessary databases and update according to service requirements.
To maintain an up to date filing and archive filing system, disposing of archived records and documentation according to Trust policy.
To order office supplies through Cardea and maintain agreed stock levels.
To provide cover as required during absence of colleagues.
To provide a full range of confidential secretarial/administrative support to care group Managers and Matronsand supporting staff, working with minimal supervision.
To undertake typing and distribution of confidential correspondence and supporting staff, within Trust or department timescales.
To be the point of contact for staff, patients and others within and outside the organisation, responding to external and internal telephone enquiries, taking appropriate and timely action required.
To receive and respond to internal and external correspondence, taking appropriate and timely action as required, in accordance with Trust and/or departmental standards and processes.
To manage electronic diaries, as required.
To support arrangement of on call rotas, as required.
To organise meetings, including arranging venues, preparing agendas, collating and issuing papers and attending for taking and production of minutes, as required.
To operate efficient and up-to-date administrative systems and processes for all office tasks.
To maintain accurate and timely data entry to databases to meet service requirements.
To prioritise own workload to meet the needs of the care group Managers and supporting staff and ensure all deadlines are met.
To Support New And/or Less Experienced Staff, As Required.
To provide cover as required during absence of colleagues.
Job Description Job Responsibilities
To provide a timely and accurate copy and audio typing service to the department, producing letters, reports and other correspondence, as required.
To deal with telephone enquiries, taking and conveying messages appropriately.
To receive, date stamp and sort incoming mail and prepare outgoing mail for posting.
To transmit electronic mail, photocopy and scan documents and circulate information within Trust or department timescales.
To collate material and information for various meetings, ensuring papers are provided and distributed on time and appropriately, as directed.
To organise venues, refreshments, equipment and any necessary materials for events and meetings.
To take notes at informal meetings and transcribe, as required.
To enter data onto necessary databases and update according to service requirements.
To maintain an up to date filing and archive filing
Please note job title should read asServices Support Officer
County Durham and Darlington NHS Foundation Trust is one of the largest integrated care providers in England serving a population of around 650,000 people. An exciting opportunity has arisen for a Service Support Offier to provide administrative support to the Managers and Matrons in the Community Services care group. The ideal candidate will have great administrative and data entry skills, a flexible approach, be able to work as part of a team, and have highly developed interpersonal/ written and verbal communication skills, as well as being able to prioritise a busy workload to meet all deadlines.
Main duties of the job
To provide effective and confidential administrative support on a day-to-day basis for the Community Services Management team to ensure that their needs are fully met, by working within demanding time constraints, prioritisation of own workload, with minimal supervision and demonstrating ability to use initiative.
The post holder will need to be proactive, flexible and responsive to the changing needs and demands of the organisation and to support the smooth running of the clinical services.
About Us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.
From April 1 2024 we are unable to offer sponsorship for healthcare roles that do not meet the minimum salary, If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post.
Full Job Descriptions can be found in the adverts supporting documents.
Date posted
10 January 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,to £25,674 a year per annum pro rata
Contract
Permanent
Working pattern
Full-time
Reference number
C9439-25-0044
Job locations
Chester Le Street Community Hospital
Front Street
Chester Le Street
County Durham
DH3 3AT
Job Description
Job responsibilities
To provide a timely and accurate copy and audio typing service to the department, producing letters, reports and other correspondence, as required.
To deal with telephone enquiries, taking and conveying messages appropriately.
To receive, date stamp and sort incoming mail and prepare outgoing mail for posting.
To transmit electronic mail, photocopy and scan documents and circulate information within Trust or department timescales.
To collate material and information for various meetings, ensuring papers are provided and distributed on time and appropriately, as directed.
To organise venues, refreshments, equipment and any necessary materials for events and meetings.
To take notes at informal meetings and transcribe, as required.
To enter data onto necessary databases and update according to service requirements.
To maintain an up to date filing and archive filing system, disposing of archived records and documentation according to Trust policy.
To order office supplies through Cardea and maintain agreed stock levels.
To provide cover as required during absence of colleagues.
To provide a full range of confidential secretarial/administrative support to care group Managers and Matronsand supporting staff, working with minimal supervision.
To undertake typing and distribution of confidential correspondence and supporting staff, within Trust or department timescales.
To be the point of contact for staff, patients and others within and outside the organisation, responding to external and internal telephone enquiries, taking appropriate and timely action required.
To receive and respond to internal and external correspondence, taking appropriate and timely action as required, in accordance with Trust and/or departmental standards and processes.
To manage electronic diaries, as required.
To support arrangement of on call rotas, as required.
To organise meetings, including arranging venues, preparing agendas, collating and issuing papers and attending for taking and production of minutes, as required.
To operate efficient and up-to-date administrative systems and processes for all office tasks.
To maintain accurate and timely data entry to databases to meet service requirements.
To prioritise own workload to meet the needs of the care group Managers and supporting staff and ensure all deadlines are met.
To Support New And/or Less Experienced Staff, As Required.
To provide cover as required during absence of colleagues.
Job Description Job Responsibilities
To provide a timely and accurate copy and audio typing service to the department, producing letters, reports and other correspondence, as required.
To deal with telephone enquiries, taking and conveying messages appropriately.
To receive, date stamp and sort incoming mail and prepare outgoing mail for posting.
To transmit electronic mail, photocopy and scan documents and circulate information within Trust or department timescales.
To collate material and information for various meetings, ensuring papers are provided and distributed on time and appropriately, as directed.
To organise venues, refreshments, equipment and any necessary materials for events and meetings.
To take notes at informal meetings and transcribe, as required.
To enter data onto necessary databases and update according to service requirements.
To maintain an up to date filing and archive filing
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