Ward Clerk - AMU in Southport inSouthport PUBLISHED THU 17 APR 2025 Jump to job information section

Job Summary

A ward clerk in an Acute Medical Unit (AMU) handles administrative tasks such as managing patient records, coordinating admissions, discharges, and transfers, scheduling tests and appointments, and facilitating communication between medical staff and departments. They support the smooth running of the unit by ensuring efficient documentation, data entry, and patient flow.

Main duties of the job

The main duties of a ward clerk in an AMU include:

• Managing patient records and updating information.
• Coordinating admissions, discharges, and transfers.
• Scheduling appointments, tests, and procedures.
• Handling phone calls and communication between departments.
• Assisting with patient queries and directing them as needed.
• Filing and maintaining medical documents.
  
  

About us

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.

We strongly believe that the communities we serve should all have access to Five Star Patient Care.

Our Services

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements

• Rated Outstanding by CQC Inspection August 2
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme
  
  

Date posted

16 April 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year per annum, pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

409-7065517

Job locations

Southport

Town Lane

Southport

PR8 6PN

Job Description

Job responsibilities

• Answering the telephone, recording and delivering telephone messages to appropriate staff, patients, and departments.
• Sending and receiving documentation to and from departments, staff and other hospitals.
• Liaising with other departments/ staff to obtain / deliver information relating to patients and department management.
• Ensuring correct personal details of the patient are on all patient documentation.
• Ensuring correct personal details for staff are recorded on documentation.
• Maintain and update Medway as necessary.
• Prepare Nursing documentation for patient admission to the ward.
• Maintain staff electronic record including details of training attended / completed, i.e. scanning / photocopying of documents.
• Deliver departmental post, messages and patient property.
• Deliver and collect items to / from other departments i.e. pharmacy.
• Deliver referrals to other Consultants and appropriate secretaries.
• Communicate with the Case Managers at the shift lea der s request.
• Liaise with ward staff to establish bed availability on transfers.
• Arrange and inform patients of appointments with other departments.
• Assist with ordering and arranging ambulance / transport for transfer, discharge and follow up external appointments for patients.
• Filing of all documentation into case notes and preparing case notes and x-rays for Solicitor requests
• Ensuring adequate levels of nursing documentation available.
• Photocopying nursing & patient related documentation at the request of the nursing staff
• Maintaining & keeping clean and tidy the ward office, the Nurses stations, department computers, filing cabinets, stationary cupboards and case note trolleys.
• To ensure compliance to all Trust Risk management, Research Governance and Infection Control Policies and Procedures and abide by the Standards for Better Health
• Undertake appropriate mandatory training including infection control and comply with all Trust Infection Control policies relevant to the post, particularly with regard to the hand hygiene policy.
  
  

Job description Job responsibilities

• Answering the telephone, recording and delivering telephone messages to appropriate staff, patients, and departments.
• Sending and receiving documentation to and from departments, staff and other hospitals.
• Liaising with other departments/ staff to obtain / deliver information relating to patients and department management.
• Ensuring correct personal details of the patient are on all patient documentation.
• Ensuring correct personal details for staff are recorded on documentation.
• Maintain and update Medway as necessary.
• Prepare Nursing documentation for patient admission to the ward.
• Maintain staff electronic record including details of training attended / completed, i.e. scanning / photocopying of documents.
• Deliver departmental post, messages and patient property.
• Deliver and collect items to / from other departments i.e. pharmacy.
• Deliver referrals to other Consultants and appropriate secretaries.
• Communicate with the Case Managers at the shift lea der s request.
• Liaise with ward staff to establish bed availability on transfers.
• Arrange and inform patients of appointments with other departments.
• Assist with ordering and arranging ambulance / transport for transfer, discharg