Administrator in Edinburgh inEdinburgh PUBLISHED FRI 14 MAR 2025 Jump to job information section
CrossReach ro1aZlC
Job description
Are you looking for a meaningful part-time role where your organisational skills and compassion can make a real difference? Join our Business Support team at CrossReach Counselling East, where we help individuals and families across Edinburgh and the Lothians access life-changing support.
About The Role
Our Counselling & Recovery service provides a safe and supportive space for adults affected by their own or someone else’s drug use. As the first point of contact, you'll play a key role in helping people feel supported from the very first conversation.
From taking referral calls and managing client communications to monitoring and evaluation, you’ll be ensuring the smooth day-to-day running of the service, you’ll be working alongside a dedicated and friendly team who are passionate about making a difference.
What You’ll Be Doing
✅ Providing a warm and professional first point of contact for people reaching out for support.
✅ Handling referrals and supporting administrative processes to keep everything running smoothly.
✅ Collaborating with the Counselling & Recovery Counselling Manager and the wider team to ensure clients receive the best possible support.
What We’re Looking For
✔ Strong communication and customer service skills – you’ll be speaking with people who may be in vulnerable situations, so kindness and professionalism go hand in hand.
✔ Confident using Microsoft Office 365 – particularly Excel.
✔ A team player with a flexible approach – happy to adapt and work together to achieve shared goals.
✔ Experience working with individuals affected by substance use? That’s a plus, but not essential – what matters most is a willingness to learn and support others.
What We Offer
💙 A role with purpose – your work will directly contribute to helping people access the support they need.
📍 A welcoming team and central location – based at our Simpson House service in Edinburgh.
📅 Flexible working pattern – to be discussed at interview.
Interested? If you have questions or would like to discuss opportunities at CrossReach, get in touch:
We also offer you a range of benefits that you would expect from an organisation that support others.
Firstly, there is access to a wide range of exclusive retail and leisure discounts through our rewards scheme and the Blue Light Discount card. We also ensure that your future and that of your loved ones is secured with a generous contributory pension plan and death in service benefit. Balancing work and family are made easier with our suite of enhanced family friendly policies and your health and wellness are prioritised with access to our health cash plan, giving you cash back for a wide range of health treatments. We even have access to a care concierge service to assist you with life's challenges, providing invaluable support when you need it most.
But we also know that your training and development is important to you, and as well as a contribution to your professional membership fees, we are keen to support you in making the right steps to learn, grow and develop in ways that are right for you.
CrossReach has been at the forefront of high quality social care for over 150 years, providing loving care to people of all ages and supporting them to live life to the full whatever their circumstances. During that time, we have worked hard to understand the needs of the people who turn to us for help and with them have been at the forefront of pioneering services which have literally changed thousands of lives for the better.
Today we are one of the largest social care providers in Scotland, with experience across a broad range of services. We are still growing, learning, and improving, thanks to the incredible people we have the privilege to support, and all those who support us. We are part of the Church of Scotland and aim to provide social care services and specialist resources in Christ’s name to further the caring work of the Church to people in challenging circumstances.
As a Christian organisation, you will need to have a respect for all aspects of Christian worship.
You will need to undertake necessary vetting checks and apply for a Disclosure Scotland Basic check.
We have a legal obligation to ensure that we do not employ any worker who has not been granted the relevant permission to work in the UK. This permission is without exception granted by UK Visas and Immigrations. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category.
We are committed to ensuring that we attract, retain, and develop the very best people to build a diverse and talented team and we recognise that every individual’s unique background, experience and ability contributes to our success. We aim to create an inclusive and inspiring environment where individuals feel valued and respected and where people can belong, thrive and be their very best, whoever they are.
If you have any queries regarding this role or our recruitment process, please contact the Recruitment team on
Please note: We reserve the right to close this advert prior to the closing date. Therefore, please make sure you complete and submit your application at an early stage.
Additional Information For Candidates
About The Role
Our Counselling & Recovery service provides a safe and supportive space for adults affected by their own or someone else’s drug use. As the first point of contact, you'll play a key role in helping people feel supported from the very first conversation.
From taking referral calls and managing client communications to monitoring and evaluation, you’ll be ensuring the smooth day-to-day running of the service, you’ll be working alongside a dedicated and friendly team who are passionate about making a difference.
What You’ll Be Doing
✅ Providing a warm and professional first point of contact for people reaching out for support.
✅ Handling referrals and supporting administrative processes to keep everything running smoothly.
✅ Collaborating with the Counselling & Recovery Counselling Manager and the wider team to ensure clients receive the best possible support.
What We’re Looking For
✔ Strong communication and customer service skills – you’ll be speaking with people who may be in vulnerable situations, so kindness and professionalism go hand in hand.
✔ Confident using Microsoft Office 365 – particularly Excel.
✔ A team player with a flexible approach – happy to adapt and work together to achieve shared goals.
✔ Experience working with individuals affected by substance use? That’s a plus, but not essential – what matters most is a willingness to learn and support others.
What We Offer
💙 A role with purpose – your work will directly contribute to helping people access the support they need.
📍 A welcoming team and central location – based at our Simpson House service in Edinburgh.
📅 Flexible working pattern – to be discussed at interview.
Interested? If you have questions or would like to discuss opportunities at CrossReach, get in touch:
We also offer you a range of benefits that you would expect from an organisation that support others.
Firstly, there is access to a wide range of exclusive retail and leisure discounts through our rewards scheme and the Blue Light Discount card. We also ensure that your future and that of your loved ones is secured with a generous contributory pension plan and death in service benefit. Balancing work and family are made easier with our suite of enhanced family friendly policies and your health and wellness are prioritised with access to our health cash plan, giving you cash back for a wide range of health treatments. We even have access to a care concierge service to assist you with life's challenges, providing invaluable support when you need it most.
But we also know that your training and development is important to you, and as well as a contribution to your professional membership fees, we are keen to support you in making the right steps to learn, grow and develop in ways that are right for you.
CrossReach has been at the forefront of high quality social care for over 150 years, providing loving care to people of all ages and supporting them to live life to the full whatever their circumstances. During that time, we have worked hard to understand the needs of the people who turn to us for help and with them have been at the forefront of pioneering services which have literally changed thousands of lives for the better.
Today we are one of the largest social care providers in Scotland, with experience across a broad range of services. We are still growing, learning, and improving, thanks to the incredible people we have the privilege to support, and all those who support us. We are part of the Church of Scotland and aim to provide social care services and specialist resources in Christ’s name to further the caring work of the Church to people in challenging circumstances.
As a Christian organisation, you will need to have a respect for all aspects of Christian worship.
You will need to undertake necessary vetting checks and apply for a Disclosure Scotland Basic check.
We have a legal obligation to ensure that we do not employ any worker who has not been granted the relevant permission to work in the UK. This permission is without exception granted by UK Visas and Immigrations. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category.
We are committed to ensuring that we attract, retain, and develop the very best people to build a diverse and talented team and we recognise that every individual’s unique background, experience and ability contributes to our success. We aim to create an inclusive and inspiring environment where individuals feel valued and respected and where people can belong, thrive and be their very best, whoever they are.
If you have any queries regarding this role or our recruitment process, please contact the Recruitment team on
Please note: We reserve the right to close this advert prior to the closing date. Therefore, please make sure you complete and submit your application at an early stage.
Additional Information For Candidates
- Application Process: Please apply for this post by completing the application process on Jobtrain. You can find out more about our recruitment process here
- CV Upload: DO NOT upload a CV as this will not be used for shortlisting purposes.
- Deadline: Posts close at midnight on the indicated date.
- Application Assistance: For help completing an application through Jobtrain, please click here
- Accessibility : To view our recruitment accessibility statement, please click here
- Communication: Please note that most of our communication is via email; therefore, please ensure you enter your email address accurately and ensure that “Jobtr
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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More information related to this job opportunity, from jobsincare:
Useful skills for an Administrator:
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To work as an Administrator in the UK, you typically need a combination of technical skills, soft skills, and relevant experience. Here are some key skills that are often sought after in administrative roles:
Technical Skills:
1. Computer Literacy: Proficiency in using word processing, spreadsheet, and presentation software (e.g., Microsoft Office Suite: Word, Excel, PowerPoint).
2. Data Entry and Management: Ability to accurately enter and manage data in databases and other systems.
3. Organisational Software: Familiarity with tools like project management software (e.g., Trello, Asana), email clients, and calendar management systems.
4. Basic Financial Skills: Understanding of budgeting, invoicing, and basic accounting processes may be advantageous.
5. Record Keeping: Ability to maintain and manage physical and digital filing systems.
Soft Skills:
1. Communication Skills: Strong verbal and written communication skills for effective interaction with colleagues, clients, and stakeholders.
2. Attention to Detail: A keen eye for detail to ensure accuracy in documentation and tasks.
3. Time Management: Ability to prioritize tasks and manage time efficiently to meet deadlines.
4. Problem-Solving: Capability to identify issues and provide practical solutions.
5. Teamwork: Willingness to work collaboratively with others in a team environment.
Interpersonal Skills:
1. Customer Service: Skills in dealing with clients and providing excellent service when required.
2. Professionalism: Maintaining a professional demeanor within the workplace.
3. Adaptability: Flexibility to adapt to changing situations and demands.
Additional Considerations:
- Experience: Previous administrative experience can be beneficial, although entry-level positions may not require extensive experience.
- Qualifications: While not always necessary, having relevant qualifications (such as an NVQ in Business Administration or similar) can be advantageous.
- References: Good references from previous employers can enhance your application.
Continuous Learning:
- Staying updated with new technologies and software commonly used in administration can also be beneficial for career advancement.
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