Care Navigator (Triage Administrator/ Acute Care Team)inNew EarswickinNew EarswickPUBLISHED TUE 18 MAR 2025

Job Summary

Are you looking for a more fulfilling career? One that gives you a sense of achievement knowing that each day you are helping people access the healthcare that they need?

If this sounds like you, we have the perfect opportunity for you!

We are looking for individuals who to join our Care Navigation Team who:

• Are enthusiastic and self-motivated
• Ability to work to work in a fast-paced environment
• Excellent communicators, both written and verbal
• Are able to listen and empathise
• Are keen to learn and develop
• Demonstrate attention to detail
• Can be flexible and adaptable
• Are competent with IT
  
  

Candidates please note the interviews will be held on April 2025

Main duties of the job

In the role of Care Navigator you will work as part of a cross city team, providing a professional and effective response to our patients who access our services. This will be online or over the telephone and you will be responsible for signposting patients correctly to ensure they receive the right care, at the right time, with the most appropriate healthcare professional for their individual care needs. You will also provide key support to the acute care team for patients requiring access to same day care.

This is a fast-paced role where a keen eye for detail, communication skills and the ability to work as a team is essential.

In Return You Will Receive:

• Full induction and training plan
• Named direct Line Manager
• Long service rewards
• Generous holiday entitlement
• Wellbeing health plan
• Staff wellbeing group
• Ride to work scheme
• Uniform allowance
• Refreshments
• Support to develop your skills and career
  
  

About us

We are a leading primary care organisation that delivers high quality care from GP practices in York, Hull and Scarborough. Innovative and committed, we are at the forefront of developments within our field. We are well organised and deliver high quality care with a range of friendly and supportive staff.

Selection for Interview process

If you are applying through NHS Jobs, you will notice you are asked if you would like a guaranteed interview as part of the Two Tick disability scheme. Whilst this is an admirable government initiative, please be aware we are not signed up to this scheme. This is a question on the NHS jobs application form which is outside of our own control. Our own process ensures we consider candidates on the merit of their application only and we do not ask any questions regarding a disability as part of our selection process.

Date posted

14 March 2025

Pay scheme

Other

Salary

£12.60 an hour Pay progression is dependent upon annual performance appraisal.

Contract

Permanent

Working pattern

Full-time

Reference number

A3172-25-0008

Job locations

Gale Farm Surgery

Front Street

Acomb

York

YO24 3BU

Haxby & Wigginton Health Centre

The Village

Wigginton

YO32 2LL

Haxby Group Practice

1 North Lane

Huntington

York

YO32 9RU

The Old Forge Surgery

The Green

Upper Poppleton

York

YO26 6EQ

New Earswick Surgery

White Rose Avenue

New Earswick

York

YO32 4AG

Job Description

Job responsibilities

The Duties And Responsibilities To Be Undertaken By Members Of The Access Team May Include Any Or All Of The Items In The Following List. Duties May Be Varied From Time To Time Under The Direction Of The Head Of Access, Dependent On Current And Evolving Workload And Staffing Levels:

• You will deliver service excellence in a proactive and engaging manner following call pathway guidelines and protocols.
• Question patients effectively and document patient information with a high level of accuracy.
• Maintaining and monitoring the Practice appointments system.
• Proactively seek to develop and maintain knowledge and skill sets required within your role.
• Processing telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures.
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
• Promote, advise and assist patients accessing services via our online portals.
• Work closely with the triage hub clinicians, offering administration support via in house systems.
• Utilise the enhanced/improving access services ensuring you are up to date with available signposting resources across cities.
• Providing clerical assistance to Practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning.
• Taking messages and passing on information.
• Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy.
• Helping to maintain hygiene control measures.
  
  

Job Description Job Responsibilities

The duties and responsibilities to be undertaken by members of the Access team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Head of Access, dependent on current and evolving workload and staffing levels:

• You will deliver service excellence in a proactive and engaging manner following call pathway guidelines and protocols.
• Question patients effectively and document patient information with a high level of accuracy.
• Maintaining and monitoring the Practice appointments system.
• Proactively seek to develop and maintain knowledge and skill sets required within your role.
• Processing telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
• Computer data entry/data allocation and collation; processing and recording info