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Care CoordinatorinLondoninLondonPUBLISHED SAT 19 OCT 2024

up to £27,000 per annum depending on experience and ability GOOD SALARY 

FAMILYHOLISTICMENTAL HEALTHNHSPARAMEDICPENSION

Penrose HealthFollow Penrose Health

Our Patients Need You!

At Penrose Health, our mission is to provide the best healthcare to our patients. We're a friendly team looking for like-minded people who can help us fulfill this mission and make a real difference to our patients' lives!

The job

You will be working with our clinical and non-clinical GP practice teams to support the delivery of the best healthcare to our patients. More specifically, the Care Coordinator will be responsible for helping to plan and coordinate the care needs of our most complex patients. By creating a joined up care effort with the patient, their families and our local care systems, you'll help us to provide holistic, patient centred care in line with the NHS' Long Term Plan.

Care Coordinators will work closely with all our team on site and will report to the Lead GP on-site.

Details

Location: Deptford Surgery (SE14)

Hours: Full time role (37.5 hours per week). We may consider fewer hours for the right candidate.

Salary: up to £27,000 per annum depending on experience and ability

About You

The right candidate will need to demonstrate they are…

  • Well organised and able to prioritise their work effectively
  • A confident, flexible communicator who can work with people at every level
  • Meticulous and analytical to enable you to understand sometimes complex situations
  • Willing to take ownership and work independently where appropriate
  • Caring and compassionate

You will also need to have excellent computer skills, and a strong understanding of medical terminology and local health & social care systems. Ideally we are also looking for someone with experience in care coordination or with knowledge of EMIS and eRS, but this is not required.

About Us

We're a small group of close-knit surgeries in South East London on a mission to deliver the best healthcare to our patients. We use a multidisciplinary approach – bringing together GPs, Nurses, HCAs, Pharmacists, Paramedics, Mental Health Nurses, Physician Associates and our non-clinical team to deliver an efficient and effective service with best in class outcomes for patients.

With high levels of patient satisfaction (> 4* on Google at all our sites) and low waiting times, we've been able to grow to over 70,000 patients and we continue to grow at a rapid pace.

We serve our patients across 8 CQC 'Good' rated sites in Lambeth, Southwark and Lewisham, with each site having its own dedicated multidisciplinary team. You'll join one of these site-based teams but you'll be part of the larger Penrose Health family as well!

As part of Team Penrose, you'll have the choice of a NOW or NHS pension and you'll benefit from a comprehensive sick pay scheme after your first year with us. We also pay your professional indemnity and you'll have the opportunity for funded professional development in the future.

On top of the employment benefits, we love to have a bit of fun. Previously the whole team has gotten involved in a bake-off, a steps challenge, a pub quiz and a fundraising round. We've also enjoyed ice cream from our regular visiting ice cream van, enjoyed surprise gifts and taken some proper time to celebrate the summer (see below). These are just some (but not all) of the things we do to make this a great place to work!

Have a watch of our group-wide Summer Social Aftermovie here: youtu.be/KiKW1VbQUus

Underneath all of this, you will also find a core strength and camaraderie that exists in each of our surgery teams and across the group – we really are a family.

All our team are enthusiastic, friendly and we want to make a real difference to our patients – come and be a part of the team!

More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
More about MENTAL HEALTH
Mental health has emerged as a critical issue in the United Kingdom, particularly in the wake of the COVID-19 pandemic. The crisis highlighted the fragility of mental well-being across different demographics, from children and adolescents to adults and the elderly. It has sparked a wider conversation about the importance of mental health care, accessibility, and the stigmas often associated with mental illnesses.Learn more...
Useful skills for a Care Coordinator:
To work as a Care Coordinator in the UK, you should possess a range of skills and qualifications to effectively coordinate patient care and support. Here are the key skills typically required:
1. Communication Skills: Strong verbal and written communication skills are essential for interacting with patients, families, and healthcare professionals.
2. Organisational Skills: You need to manage multiple tasks, schedules, and patient needs efficiently, ensuring that care plans are followed properly.
3. Interpersonal Skills: Building rapport with patients and collaborating with multidisciplinary teams is crucial.
4. Problem-Solving Skills: The ability to assess situations, identify issues, and develop effective solutions is important for ensuring patient care.
5. Attention to Detail: Care Coordinators must carefully track patient information, appointments, and care plans to ensure nothing is overlooked.
6. Empathy and Compassion: Understanding the emotional and psychological needs of patients and being sensitive to their circumstances is key.
7. IT Skills: Proficiency in using healthcare software and electronic health records (EHR) systems is often required for managing patient data.
8. Knowledge of Healthcare Systems: Familiarity with local health services, referral pathways, and support resources is essential.
9. Time Management: The ability to prioritize tasks and manage time effectively to meet deadlines and patient needs.
10. Teamwork: Ability to work collaboratively with healthcare teams and other professionals to deliver comprehensive care.
11. Crisis Management: Skills to handle emergency situations calmly and effectively.
12. Cultural Competence: Awareness and respect for diverse cultural backgrounds, which may affect how care is provided.
Qualifications
In addition to skills, having relevant qualifications can enhance your opportunities as a Care Coordinator. Common background fields include nursing, social work, or other health and social care professions. Many positions may also require a degree or a diploma in health or social care.
Experience
Prior experience in healthcare settings, particularly in roles that involved patient interaction, health administration, or case management, is often beneficial.
 


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