Patient Liaison Officer inCambridge inCambridge PUBLISHED 24 NOV 2024

EMED Group

You will be the point of contact for escalation for your designated trust if they fall into a bed crisis, patient’s queries, risk assessments among other things.
Patient Transport Liaison Officer (PTLO)

Operations - Cambridge, Cambridgeshire

We have a fantastic opportunity for a Patient Transport Liaison Officer (PTLO) to join our team based at Addenbrookes Hospital, Cambridge.

The PTLO position is key to help bridge the gap between hospitals and our operations team on a daily basis. You will be integrated within the central patient hubs (co-ordination centres) and involved in site and bed meetings to understand demands placed upon the hospital.

You will be the point of contact for escalation for your designated trust if they fall into a bed crisis, patient’s queries, risk assessments among other things. You will be the point of contact between bed managers and EMED managers. The role will provide assistance with patient flows in the hospital environment.

What benefits can you expect as the Patient Transport Liaison Officer ?

  • £24,336 Annual Salary.
  • Permanent, full time - 37.5 hours per week and 5 days from 7 days to be agreed.
  • Life Assurance - providing colleagues and their family financial peace of mind and protection to the value of £5,000.
  • 24/7 online/telephone GP Consultation and access to prescriptions.
  • 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
  • Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
  • Unlimited mental health consultations.
  • Unlimited physiotherapy consultations.
  • Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
  • Financial guidance re retirement planning, tax savings and state benefits.
  • Long Service Recognition Scheme - recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.
  • Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
  • Refer a Friend recruitment incentive scheme with financial rewards.
  • The EMED foundation, to provide support to colleagues and our local communities.
  • Paid holiday entitlement, Pension Scheme, Blue Light Card, Uniform provided.
  • EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements and Flu vaccination (through an internal campaign in Autumn/Winter).

Other duties of the Patient Transport Liaison Officer include:

  • On-site presence providing an integrated approach to the Trust where the Patient Flow Manager is known to be a key player in overall patient flow.
  • Attend meetings on an ad-hoc basis.
  • To maintain positive relationships with hospital wards, outpatient units, discharge lounges and bed managers.
  • Meet weekly with planning/control to forecast for following weeks activity identifying peaks and troughs in demand and ensuring operational responsiveness.
  • To assist operational managers with issues that arise throughout the day.
  • Dealing with patient’s enquiries and questions as and when they arise.
  • Familiarisation with EMED policies, processes, and standard operating procedures.
  • Support with complex lifting where required, and moving patients between wards/departments.

To be considered as a Patient Transport Liaison Officer PTLO, you will need to be:

  • Committed to patient care.
  • Experience of working in a healthcare / hospital setting.
  • Thorough working knowledge of Non-Emergency Patient Transport services.
  • The ability to plan and prioritise own workload.
  • Excellent communication skills - verbal and written - with the ability to explain decisions made.
  • Ability to make decisions based on impact assessment and the ability to build effective relationships using influencing skills with key stakeholders to prioritise EMED services and support divisional growth.

Please note that this role will be subject to several regulatory pre-employment checks, and you will be asked to provide details of your full employment history should you be invited to an interview. Your HMRC record, available to download from the Government Gateway may help you in preparing this information when required.

Our Values

Collaborative - we work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.

Agile - We listen, learn, and adapt to improve the business, each other, and ourselves.

Reliable - We do what we say we will do; we take responsibility, and we behave with integrity.

Empowered - We are confident and committed to taking responsibility to deliver the highest quality service.


About Us


The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with more than 2,500 colleagues across 50 depots. Our ambition is to continue developing transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health, and medical courier services.

EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all
Patient Transport Liaison Officer (PTLO)

Operations - Cambridge, Cambridgeshire

We have a fantastic opportunity for a Patient Transport Liaison Officer (PTLO) to join our team based at Addenbrookes Hospital, Cambridge.

The PTLO position is key to help bridge the gap between hospitals and our operations team on a daily basis. You will be integrated within the central patient hubs (co-ordination centres) and involved in site and bed meetings to understand demands placed upon the hospital.

You will be the point of contact for escalation for your designated trust if they fall into a bed crisis, patient’s queries, risk assessments among other things. You will be the point of contact between bed managers and EMED managers. The role will provide assistance with patient flows in the hospital environment.

What benefits can you expect as the Patient Transport Liaison Officer ?

  • £24,336 Annual Salary.
  • Permanent, full time - 37.5 hours per week and 5 days from 7 days to be agreed.
  • Life Assurance - providing colleagues and their family financial peace of mind and protection to the value of £5,000.
  • 24/7 online/telephone GP Consultation and access to prescriptions.
  • 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
  • Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
  • Unlimited mental health consultations.
  • Unlimited physiotherapy consultations.
  • Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
  • Financial guidance re retirement planning, tax savings and state benefits.
  • Long Service Recognition Scheme - recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.
  • Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
  • Refer a Friend recruitment incentive scheme with financial rewards.
  • The EMED foundation, to provide support to colleagues and our local communities.
  • Paid holiday entitlement, Pension Scheme, Blue Light Card, Uniform provided.
  • EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements and Flu vaccination (through an internal campaign in Autumn/Winter).

Other duties of the Patient Transport Liaison Officer include:

  • On-site presence providing an integrated approach to the Trust where the Patient Flow Manager is known to be a key player in overall patient flow.
  • Attend meetings on an ad-hoc basis.
  • To maintain positive relationships with hospital wards, outpatient units, discharge lounges and bed managers.
  • Meet weekly with planning/control to forecast for following weeks activity identifying peaks and troughs in demand and ensuring operational responsiveness.
  • To assist operational managers with issues that arise throughout the day.
  • Dealing with patient’s enquiries and questions as and when they arise.
  • Familiarisation with EMED policies, processes, and standard operating procedures.
  • Support with complex lifting where required, and moving patients between wards/departments.

To be considered as a Patient Transport Liaison Officer PTLO, you will need to be:

  • Committed to patient care.
  • Experience of working in a healthcare / hospital setting.
  • Thorough working knowledge of Non-Emergency Patient Transport services.
  • The ability to plan and prioritise own workload.
  • Excellent communication skills - verbal and written - with the ability to explain decisions made.
  • Ability to make decisions based on impact assessment and the ability to build effective relationships using influencing skills with key stakeholders to prioritise EMED services and support divisional growth.

Please note that this role will be subject to several regulatory pre-employment checks, and you will be asked to provide details of your full employment history should you be invited to an interview. Your HMRC record, available to download from the Government Gateway may help you in preparing this information when required.

Our Values

Collaborative - we work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.

Agile - We listen, learn, and adapt to improve the business, each other, and ourselves.

Reliable - We do what we say we will do; we take responsibility, and we behave with integrity.

Empowered - We are confident and committed to taking responsibility to deliver the highest quality service.

About Us

The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with more than 2,500 colleagues across 50 depots. Our ambition is to continue developing transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health, and medical courier services.

EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all


inCambridge
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