First point of contact for patients, allowing for the opportunity to make a positive impact on patient experiences.
Work in a friendly multidisciplinary team, fostering collaboration and professional relationships with various healthcare providers.
Exposure to a diverse population, enhancing understanding and skills in communicating with individuals from different backgrounds.
Access to continuous professional development and the opportunity to work in a prestigious and top-performing NHS Trust.
Flexible working arrangements that support work-life balance and accommodate personal needs.
Involvement in vital administrative tasks, such as clinical coding, contributing directly to the efficiency of healthcare delivery.
The role of Patient Care Coordinator at Chelsea and Westminster Hospital NHS Foundation Trust involves serving as the primary contact for patients at reception areas and the call center, demonstrating professional and empathetic communication, especially in stressful situations. Responsibilities include maintaining accurate patient data in the electronic patient record (EPR) system, clinical coding, and collaborating closely with a multidisciplinary team of healthcare professionals.
The position is based at two locations, 56 Dean Street and Dean Street Express, and involves evening and weekend shifts. Successful candidates will prioritize patient experience and contribute to service improvements within a supportive team. The Trust, noted for its high performance and commitment to equality, encourages flexible working and welcomes applicants from diverse backgrounds. A six-month probationary period applies, and candidates are advised to apply early due to potential closure of the vacancy once sufficient applications are received. For further inquiries, candidates can contact Debbie Mina, Service Delivery Manager, via email.
The position is based at two locations, 56 Dean Street and Dean Street Express, and involves evening and weekend shifts. Successful candidates will prioritize patient experience and contribute to service improvements within a supportive team. The Trust, noted for its high performance and commitment to equality, encourages flexible working and welcomes applicants from diverse backgrounds. A six-month probationary period applies, and candidates are advised to apply early due to potential closure of the vacancy once sufficient applications are received. For further inquiries, candidates can contact Debbie Mina, Service Delivery Manager, via email.
Patient Care Coordinators are the first point of contact for patients calling or entering our buildings and maintain professional, mature conduct at all times especially when patients are anxious or distressed and require an empathetic communication style.
The main focus of the role is working on our Reception areas at both 56 Dean Street and Dean Street Express. We also run our own Call Centre on site, which you will rotate to. Administration responsibility includes clinical coding on our healthcare software.
We have three late evening clinics per week and open on Saturday's
Please see the attached job description and person specification. Successful applicants will be able to demonstrate they meet the essential criteria in the person specification in their application and if shortlisted, at interview.
You will be someone who will ensure that the patient experience is prioritised at all times and who would welcome the chance to assist in taking the services forward as part of a friendly multidisciplinary team.
The postholder will ensure that all patient data is entered into the EPR in a timely and accurate manner.
This will include close liaison with the multidisciplinary team of Medical staff.
Key working relation relationships
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.
The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.
Some roles may require weekend shifts at multiple sites.
For further details / informal visits contact: Name: Debbie Mina Job title: Service Delivery Manager Email address:
The main focus of the role is working on our Reception areas at both 56 Dean Street and Dean Street Express. We also run our own Call Centre on site, which you will rotate to. Administration responsibility includes clinical coding on our healthcare software.
We have three late evening clinics per week and open on Saturday's
Please see the attached job description and person specification. Successful applicants will be able to demonstrate they meet the essential criteria in the person specification in their application and if shortlisted, at interview.
You will be someone who will ensure that the patient experience is prioritised at all times and who would welcome the chance to assist in taking the services forward as part of a friendly multidisciplinary team.
The postholder will ensure that all patient data is entered into the EPR in a timely and accurate manner.
This will include close liaison with the multidisciplinary team of Medical staff.
Key working relation relationships
- Multi skilled team of Doctors,
- Nurses
- Health Advisers in both services
- Administration teams with 10HB and Dean Stree
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.
The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.
Some roles may require weekend shifts at multiple sites.
For further details / informal visits contact: Name: Debbie Mina Job title: Service Delivery Manager Email address:
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