Opportunity to work in a prestigious and well-respected hospital known for its high standards of patient care.
Engagement with a diverse patient population, providing a rewarding experience in facilitating private healthcare services.
Ability to exceed patient expectations and deliver a 5-star service, enhancing job satisfaction.
Develop excellent administrative and interpersonal skills through direct interaction with patients, healthcare providers, and insurance companies.
Flexible working arrangements that support work-life balance, accommodating requests for different shift patterns.
Participation in the growth and implementation of new private care services, contributing to the hospital's ongoing expansion and improvement.
The Chelsea and Westminster Hospital NHS Foundation Trust is seeking a Private Patient Liaison Officer to join its new Private Patient Unit in London. This role involves providing exceptional administrative support and a high level of customer service to ensure an excellent patient experience. The successful candidate will be the first point of contact for patients, healthcare insurance companies, and client secretaries, managing inquiries about services, pricing, and handling appointments for outpatient and diagnostic facilities. Excellent interpersonal skills, calmness in a busy environment, and a flexible approach to working hours are essential for this position.
Candidates should have experience in administration and a passion for exceeding patient expectations. Responsibilities include managing self-pay inquiries, ensuring accurate pricing, coordinating theatre bookings, and maintaining up-to-date patient accounts. The Trust values diversity and inclusivity, encouraging applications from all backgrounds while offering flexible working arrangements and adjustments for disabled candidates. Interested applicants are advised to apply early as vacancies may close once enough applications are received.
Candidates should have experience in administration and a passion for exceeding patient expectations. Responsibilities include managing self-pay inquiries, ensuring accurate pricing, coordinating theatre bookings, and maintaining up-to-date patient accounts. The Trust values diversity and inclusivity, encouraging applications from all backgrounds while offering flexible working arrangements and adjustments for disabled candidates. Interested applicants are advised to apply early as vacancies may close once enough applications are received.
This is an exciting opportunity to join our new Private Patient services at Chelsea and Westminster Hospital under Chelsea and Westminster Foundation Trust within the Private Patient Unit.
We are looking for someone to join our committed team providing excellent patient experience and embracing the Trust values. We are looking for an experienced administrator with a passion for exceeding patient expectation and ability to deliver a 5 star service to all patients within the Private Patient Unit. Successful candidates will work at the Chelsea site, supporting the implementation of Private Care services .
You should have a friendly patient centric approach and will need to be able to remain calm and approachable in a very busy private patient business office. You should possess excellent people and time management skills so as to be able to provide an optimum level of customer service to patients, both in person and over the telephone, and also to other users of the service. A flexible approach is also required as there will be a need to work different shift patterns, the successful candidate may be require to support across site when necessary.
The post holder will be the first point of contact for patients, secretaries and health care insurance companies wishing to book / enquire about the services available.
The post holder will be able to provide patients with accurate prices for services they may wish to receive. The post holder will be responsible for ensuring that patients from all private units receive information regarding the services they wish to receive.
The post holder will have specific responsibility for the handling of self-pay enquiries directly from members of the public from phone calls, website enquiries, emails and potentially face to-face meetings.
The post holder will be responsible for providing information on procedures and services, explaining prices and processes and maximising the conversion of enquiries to out-patient appointments, tests and admissions for treatment and ensuring patients account are up to date with payments and the correct deposits are acquired before treatment.
The post holder will be responsible for making appointments for patients in outpatients or diagnostic facilities, and sending the appropriate literature to the patient once the appointment / diagnostic has been booked.
The post holder will be responsible for arranging all theatre bookings and ensuring that patients are appropriately identified on theatre lists, ensuring that all literature is sent out to the patient prior to the their admission.
Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.
The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.
Some roles may require weekend shifts at multiple sites.
For further details / informal visits contact: Name: Melanie Honour Job title: Junior Service Manager Email address: Telephone number: 02
We are looking for someone to join our committed team providing excellent patient experience and embracing the Trust values. We are looking for an experienced administrator with a passion for exceeding patient expectation and ability to deliver a 5 star service to all patients within the Private Patient Unit. Successful candidates will work at the Chelsea site, supporting the implementation of Private Care services .
You should have a friendly patient centric approach and will need to be able to remain calm and approachable in a very busy private patient business office. You should possess excellent people and time management skills so as to be able to provide an optimum level of customer service to patients, both in person and over the telephone, and also to other users of the service. A flexible approach is also required as there will be a need to work different shift patterns, the successful candidate may be require to support across site when necessary.
The post holder will be the first point of contact for patients, secretaries and health care insurance companies wishing to book / enquire about the services available.
The post holder will be able to provide patients with accurate prices for services they may wish to receive. The post holder will be responsible for ensuring that patients from all private units receive information regarding the services they wish to receive.
The post holder will have specific responsibility for the handling of self-pay enquiries directly from members of the public from phone calls, website enquiries, emails and potentially face to-face meetings.
The post holder will be responsible for providing information on procedures and services, explaining prices and processes and maximising the conversion of enquiries to out-patient appointments, tests and admissions for treatment and ensuring patients account are up to date with payments and the correct deposits are acquired before treatment.
The post holder will be responsible for making appointments for patients in outpatients or diagnostic facilities, and sending the appropriate literature to the patient once the appointment / diagnostic has been booked.
The post holder will be responsible for arranging all theatre bookings and ensuring that patients are appropriately identified on theatre lists, ensuring that all literature is sent out to the patient prior to the their admission.
Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.
The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.
Some roles may require weekend shifts at multiple sites.
For further details / informal visits contact: Name: Melanie Honour Job title: Junior Service Manager Email address: Telephone number: 02
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