The role of Ward Administrator at University College London Hospitals NHS Foundation Trust in London involves a blend of traditional administrative functions alongside family liaison and patient discharge coordination. Operating within a vibrant inpatient ward specializing in Infectious Diseases, Tropical Medicine, and Respiratory Medicine, the postholder will participate in daily business rounds, manage discharge-related queries, and liaise with various staff and patients. Since the service runs seven days a week, the role requires flexibility to work shifts, including weekends and potential early evening work.
This position is integral to the ward team and presents opportunities to engage in diverse projects while maintaining a friendly and supportive atmosphere. Candidates should be comfortable in public-facing roles, particularly in challenging situations, and will handle numerous ad hoc tasks. UCLH is dedicated to high-quality patient care, education, and research, and is striving towards sustainability goals in healthcare delivery.
This position is integral to the ward team and presents opportunities to engage in diverse projects while maintaining a friendly and supportive atmosphere. Candidates should be comfortable in public-facing roles, particularly in challenging situations, and will handle numerous ad hoc tasks. UCLH is dedicated to high-quality patient care, education, and research, and is striving towards sustainability goals in healthcare delivery.
This service operates 7 days a week and you will be expected to work shifts some weekends.
This role is not a typical Ward Administrator role and incorporates elements of family liaison and patient discharge co-ordination as well as more traditional administrative tasks. The successful postholder will form a key part of the T8 inpatient ward team, where the specialties Infectious Diseases, Tropical Medicine and Respiratory Medicine are based. The department is an exciting place to work and is known as being extremely friendly and welcoming. There is opportunity to become involved in lots of different projects and work with a wide range of people.
A typical day would involve attending the morning business rounds to make notes about what is required for which patient that day and to provide input on areas that the postholder is responsible for. This role also forms the main point of contact on the ward for any discharge reacted queries the departmental management team may have throughout the day.
You will be required to work with a wide range of staff, including senior employees. The role also has frequent contact with patients and their relatives so the postholder must be comfortable with dealing with the public in difficult situations.
There will also be frequent ad hoc tasks and pieces of work that arise that the postholder would be responsible for.
Note –There will also be elements of early evening and weekend work introduced in the coming months. The rota will be covered by 2.5 Ward Administrators.
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2and indirect emissions by 2040.
For further details / informal visits contact: Name: Heloise Gerber Job title: Service Manager Email address:
This role is not a typical Ward Administrator role and incorporates elements of family liaison and patient discharge co-ordination as well as more traditional administrative tasks. The successful postholder will form a key part of the T8 inpatient ward team, where the specialties Infectious Diseases, Tropical Medicine and Respiratory Medicine are based. The department is an exciting place to work and is known as being extremely friendly and welcoming. There is opportunity to become involved in lots of different projects and work with a wide range of people.
A typical day would involve attending the morning business rounds to make notes about what is required for which patient that day and to provide input on areas that the postholder is responsible for. This role also forms the main point of contact on the ward for any discharge reacted queries the departmental management team may have throughout the day.
You will be required to work with a wide range of staff, including senior employees. The role also has frequent contact with patients and their relatives so the postholder must be comfortable with dealing with the public in difficult situations.
There will also be frequent ad hoc tasks and pieces of work that arise that the postholder would be responsible for.
Note –There will also be elements of early evening and weekend work introduced in the coming months. The rota will be covered by 2.5 Ward Administrators.
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
- University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
- National Hospital for Neurology and Neurosurgery
- Royal National ENT and Eastman Dental Hospitals
- University College Hospital Grafton Way Building
- Royal London Hospital for Integrated Medicine
- University College Hospital Macmillan Cancer Centre
- The Hospital for Tropical Diseases
- University College Hospital at Westmoreland Street
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2and indirect emissions by 2040.
For further details / informal visits contact: Name: Heloise Gerber Job title: Service Manager Email address:
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Useful skills for a Ward Administrator:
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To work as a Ward Administrator in the UK, you typically need a combination of administrative skills, healthcare knowledge, and interpersonal abilities. Here’s a breakdown of the key skills and qualifications that are generally required:
Administrative Skills:
1. Organizational Skills: Ability to manage and prioritize multiple tasks efficiently.
2. Data Entry and Management: Proficient in using hospital information systems and databases.
3. Record Keeping: Skills in maintaining accurate and confidential patient records and administrative documentation.
4. Scheduling: Experience in managing staff rosters, appointments, and maintaining ward schedules.
Communication Skills:
1. Verbal Communication: Ability to effectively communicate with healthcare staff, patients, and their families.
2. Written Communication: Proficiency in writing reports, memos, and other correspondence.
3. Interpersonal Skills: Ability to build relationships with staff, patients, and visitors, and handle inquiries or complaints effectively.
IT Skills:
1. Computer Literacy: Proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with healthcare management software.
2. Data Management: Ability to analyze and report on data, including budgets, staffing levels, and patient flow.
Financial and Resource Management:
1. Budgeting Experience: Understanding of financial processes, including invoicing and resource allocation.
2. Inventory Management: Skills in managing supplies and equipment within the ward.
Knowledge of Healthcare:
1. Understanding of NHS Policies: Familiarity with healthcare regulations, NHS frameworks, and departmental protocols.
2. Health and Safety Awareness: Knowledge of health and safety standards in a hospital setting.
Personal Attributes:
1. Attention to Detail: High level of accuracy and attention to detail in all tasks.
2. Problem-Solving Skills: Ability to identify issues proactively and develop effective solutions.
3. Flexibility and Adaptability: Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
Qualifications:
- Educational Background: Typically, a minimum of GCSEs in English and Mathematics, and often relevant vocational qualifications (e.g., NVQ in Business Administration).
- Experience: Previous experience in an administrative role, particularly in a healthcare setting, is often preferred.
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