Opportunity to make a meaningful impact on the police complaints system in England and Wales.
Dynamic and inclusive work environment that supports personal and professional growth.
Engagement with a variety of stakeholders, enhancing communication and interpersonal skills.
Exposure to diverse casework, providing variety and a fast-paced workday.
Potential for career advancement within a crucial public sector organisation.
Involvement in sensitive and important matters, contributing to accountability and transparency in policing.
The Independent Office for Police Conduct (IOPC) is seeking a Casework Administrator in Sale to support its dynamic and inclusive directorate. This role entails preparing cases, liaising with stakeholders, and providing comprehensive administrative support related to police complaints in England and Wales. As the first point of contact for the public and agencies regarding appeals, reviews, and police referrals, the administrator will manage incoming correspondence, maintain case files, and ensure all information is accurately documented and directed to the appropriate departments.
Key responsibilities include managing post, creating and updating case files within the Perito system, coordinating communication with police forces and the public regarding appeals and reviews, and processing various documentation. The role involves a fast-paced and reactive work environment, requiring the handling of sensitive material and effective communication to ensure the timely progression of cases. The ideal candidate will play a crucial role in enhancing the police complaints system while contributing to the organisation's cultural and operational development.
Key responsibilities include managing post, creating and updating case files within the Perito system, coordinating communication with police forces and the public regarding appeals and reviews, and processing various documentation. The role involves a fast-paced and reactive work environment, requiring the handling of sensitive material and effective communication to ensure the timely progression of cases. The ideal candidate will play a crucial role in enhancing the police complaints system while contributing to the organisation's cultural and operational development.
Sale
Job Summary
As a Casework Manager, you will be welcomed into a dynamic and inclusive directorate. The IOPC is on a journey to develop its culture, perspectives and ethos to support the organisation’s core outcomes and this is your opportunity to enter into the varied world of IOPC Business Admin, allowing you to develop your mindset and approaches to contribute to improving the police complaints system in England and Wales.
The role assists the organisation by preparing cases, liaising with stakeholders and providing all aspects of administrative support.
BACKGROUND
The Administration Hub can be the first contact point for members of the public and other agencies in regard to Appeals/Reviews and Police Referrals. The Administration Hub receives referrals about serious matters from Appropriate Authorities and Appeals or Reviews from members of the public who made a complaint and are dissatisfied with the Appropriate Authorities handling of their complaint. The Administration Hub will collate all relevant information and direct cases and correspondence to the correct internal department.
Information may be received via telephone, e-mail or post. Generally, the administration team conduct a preliminary examination of the information received, input this information, prepare the case file and then refer it to the appropriate person. The Administration Hub receives new work daily and therefore the work of the team is fast paced and reactive.
In completing some of these tasks the post holder may view some distressing or sensitive material
Job Description
Job Summary
As a Casework Manager, you will be welcomed into a dynamic and inclusive directorate. The IOPC is on a journey to develop its culture, perspectives and ethos to support the organisation’s core outcomes and this is your opportunity to enter into the varied world of IOPC Business Admin, allowing you to develop your mindset and approaches to contribute to improving the police complaints system in England and Wales.
The role assists the organisation by preparing cases, liaising with stakeholders and providing all aspects of administrative support.
BACKGROUND
The Administration Hub can be the first contact point for members of the public and other agencies in regard to Appeals/Reviews and Police Referrals. The Administration Hub receives referrals about serious matters from Appropriate Authorities and Appeals or Reviews from members of the public who made a complaint and are dissatisfied with the Appropriate Authorities handling of their complaint. The Administration Hub will collate all relevant information and direct cases and correspondence to the correct internal department.
Information may be received via telephone, e-mail or post. Generally, the administration team conduct a preliminary examination of the information received, input this information, prepare the case file and then refer it to the appropriate person. The Administration Hub receives new work daily and therefore the work of the team is fast paced and reactive.
In completing some of these tasks the post holder may view some distressing or sensitive material
Job Description
- 1. General Duties
- Opening all post sorting and scanning it
- Search and retrieval of files / miscellaneous post etc.
- Contact point for the Appropriate Authorities who are requesting an update on an allocation of an appeal/review or a referral.
- Contact point for members of the public prior to allocation of Appeals & Reviews, advising on allocation times, appeal rights, and how to submit appeals and further information.
- Filing and photocopying duties
- Maintaining Perito case files prior to allocation to a decision maker.
- Triage of post items and emails
- Create and manage file parts and media for the directorate
- Copy and encryption of all media types, including BWV and CCTV.
- Downloading of media and investigation papers from cloud based applications.
- Updating Sharepoint with relevant documents and ensuring templates and passwords are kept up to date
- Travel bookings/car hire for colleagues as requested
- Referrals
- Creation of new referrals on Perito
- Forward referrals to appropriate department
- Ensure all documents and information are saved to the case and media encrypted and sent to the appropriate decision
- Appeals & Reviews
- Creation of new Appeals/Reviews on Perito
- Update Appeal & Review spreadsheets
- Send and save acknowledgement letters for Appeals or Reviews and email the appropriate force
- Deal with Appeal or Review queries from members of the public, police forces and other policing bodies.
- Checking Appeal/Review documentation and assess who the appropriate Appeal/Review body is, and deciding whether it has been received in time and whether it requests a validity assessment.
- Communicating in writing and verbally with forces/police bodies and members of the public regarding appeals
- Acting as single point of contact (SPOC) for certain appellants dealing specifically with the setting up of their appeals/reviews ensuring they are provided with a consistent service
- Printing WFH documents for Casework Managers.
- Contact police forces to obtain background information.
- Review background papers for cases and ensuring all key documents and media listed in the Investigators report have been requested from the police force.
- Processing translation requests both verbally and written (appeal related).
- Chasing Death and Serious Injury reports from appropriate authorities and ensuring case files complete for Casework Managers to work.
- Prepare closed Appeals and Reviews for filing and archiving.
- Other Police Reform Act work
- Log new applications from Appropriate Authorities
- Ensure all documents and information is saved to the case
- Acknowledge receipt of applications to the Appropriate Authority
- Updating and maintaining allocation spreadsheets, including allocating for Senior Casework Managers.
- 1. General Duties
- Opening all post sorting and scanning it
- Search and retrieval of files / miscellaneous post etc.
- Contact point for the Appropriate Authorities who are requesting an update on an allocation of an appeal/review or a referral.
- Contact point for members of the public prior to allocation of Appeals & Reviews, advising on allocation times, appeal rights, and how to submit appeals and further information.
- Filing and photocopying duties
- Maintaining Perito case files prior to allocation to a decision maker.
- Triage of post items and emails
- Create and manage file parts and media for the directorate
- Copy and encryption of all media types, including BWV and CCTV.
- Downloading of media and investigation papers from cloud based applications.
- Updating Sharepoint with relevant documents and ensuring templates and passwords are kept up to date
- Travel bookings/car hire for colleagues as requested
- Referrals
- Creation of new referrals on Perito
- Forward referrals to appropriate department
- Ensure all documents and information are saved to the case and media encrypted and sent to the appropriate decision
- Appeals & Reviews
- Creation of new Appeals/Reviews on Perito
- Update Appeal & Review spreadsheets
- Send and save acknowledgement letters for Appeals or Reviews and email the appropriate force
- Deal with Appeal or Review queries from members of the public, police forces and other policing bodies.
- Checking Appeal/Review documentation and assess who the appropriate Appeal/Review body is, and deciding whether it has been received in time and whether it requests a validity assessment.
- Communicating in writing and verbally wi
More information related to this job opportunity, from jobsincare:
Possible interview questions for this job
Click to
view Start practice interview
NEW!
Please wait...this will take a moment...
Please wait...this will take a moment...
inSale
53.425559997558594 -2.323702096939087 Sale, England, United Kingdom 
Locations are approximate.
Learn more