Medical Secretary in Haywards Heath inHaywards Heath PUBLISHED TUE 15 APR 2025 Jump to job information section
Medserv rTVnhDgI
Job description
Respectfully, we do not require the assistance of recruiters at this time - please do not call the office. Any associated calls or emails will be screened accordingly.
About Medserv
Medserv, an Irish company, has quickly established itself as the market leader in providing Medical billing and Practice management services throughout Ireland and the UK. Our clients include individual and group consultants, GP practices as well as private clinics and hospitals. Inspired by our values of Always innovating, Being Trustworthy, Collaborating positively and Delivering results, Medserv strives to ensure on-going client satisfaction by combining our innovative technology solutions with highly skilled teams.
Role Overview
Due to internal growth at Medserv, we are actively looking for a Private Medical Secretary to join our Remote Practice Management team based in our Haywards Heath Office. Medical Secretaries at Medserv are the key to providing the best possible service to our clients. You will be working closely with a Patient Administrator ensuring you are meeting and taking the lead on exceeding client expectations. Day to day you will be dealing with a high volume of calls, from patients, secretaries and other medical professionals.
Duties And Responsibilities
About Medserv
Medserv, an Irish company, has quickly established itself as the market leader in providing Medical billing and Practice management services throughout Ireland and the UK. Our clients include individual and group consultants, GP practices as well as private clinics and hospitals. Inspired by our values of Always innovating, Being Trustworthy, Collaborating positively and Delivering results, Medserv strives to ensure on-going client satisfaction by combining our innovative technology solutions with highly skilled teams.
Role Overview
Due to internal growth at Medserv, we are actively looking for a Private Medical Secretary to join our Remote Practice Management team based in our Haywards Heath Office. Medical Secretaries at Medserv are the key to providing the best possible service to our clients. You will be working closely with a Patient Administrator ensuring you are meeting and taking the lead on exceeding client expectations. Day to day you will be dealing with a high volume of calls, from patients, secretaries and other medical professionals.
Duties And Responsibilities
- Managing a high volume of calls from patients querying appointments, handling consultants and secretaries' queries, taking payments, issuing correspondence, etc.
- Scheduling clinics
- Managing and reviewing medical dictations
- Scanning medical information and uploading to the PM system
- Participate in weekly team meetings with management
- Managing internal and external email queries
- Ensure clients are getting the best us of the service
- Assist with training of new members of staff when necessary
- Ad-hoc duties as requested by management
- Attention to detail is essential
- Comfortable speaking with clients or third parties, i.e secretaries, hospital personnel
- Ability to work on own initiative
- Ability to multi-task/be flexible to the needs of the role
- Ability to communicate/report effectively with manager/team members/clients and other third parties
- Ability to work to targets
- Must be a team player
- Performance bonus (team based)
- Private Medical
- Pension contribution
- Maternity and Paternity leave (T&C's apply)
- Life Assurance
- Workcation options
- Gym membership
- Dedicated EAP provided by Health Assured
- Holiday Plus Scheme to purchase additional leave
- Professional development opportunities
- Regular sports and social events
- Healthy food with comfortable on-site recreational facilities
- Access to tax incentive schemes i.e. commuter schemes and bike to work
- 35-hour working week compensated at a 40-hour week
- This is a full-time position with hours of 9am - 5pm based in the Haywards Heath office
- All offers of employment are subject to a valid work permit
- Role commences immediately
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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More information related to this job opportunity, from jobsincare:
Useful skills for a Medical Secretary:
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To work as a Medical Secretary in the UK, you should possess a combination of technical, administrative, and interpersonal skills. Here are the key skills and qualifications that are often required:
Essential Skills:
1. Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and keep track of appointments, medical records, and correspondence.
2. Communication Skills: Strong written and verbal communication skills to interact with healthcare professionals, patients, and other stakeholders.
3. Computer Literacy: Proficiency in using Microsoft Office (Word, Excel, Outlook) and medical software (like NHS systems, EMIS, or SystmOne).
4. Typing Skills: Fast and accurate typing skills are essential for transcription and data entry.
5. Attention to Detail: Accuracy is critical when handling patient records, medical documents, and databases.
6. Confidentiality Awareness: Understanding of patient confidentiality and data protection laws (e.g., GDPR) to ensure sensitive information is handled appropriately.
7. Knowledge of Medical Terminology: Familiarity with medical terminology, procedures, and anatomy to understand documents and communicate effectively in a healthcare environment.
8. Customer Service Skills: Ability to assist patients and address their inquiries empathetically and professionally.
9. Teamwork: Ability to work within a multidisciplinary team and collaborate with healthcare professionals.
10. Problem-Solving Skills: Capacity to handle issues that may arise and find solutions quickly.
Qualifications:
- Education: A minimum of GCSEs in English and Maths is usually required. A qualification in business administration or medical administration can be advantageous.
- Experience: Previous experience in an administrative role, especially in a healthcare setting, is beneficial but not always essential.
- Professional Development: Consider obtaining certifications related to medical administration or secretarial work to enhance your qualifications.
Additional Skills:
- Time Management: Ability to manage time effectively and meet deadlines.
- Adaptability: Flexibility to handle changing workloads and environments in a busy medical practice.
- Knowledge of NHS Protocols: Understanding of NHS procedures, policies, and regulations can be helpful.
Conclusion
inHaywards Heath
50.999041 -0.106333 Haywards Heath, England, United Kingdom 
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