Ward Clerk inPortsmouth inPortsmouth PUBLISHED
SAT 4 JAN 2025
Opportunity to make a meaningful impact on patients and their families in a busy healthcare setting.
Part of a dedicated and supportive team that emphasises excellent patient care and strong teamwork.
Access to a variety of staff benefits including a reliable Park and Ride service, 24/7 counseling, and discounted wellness center memberships.
Flexible working hours to accommodate different lifestyles and commitments.
Engagement with a diverse range of people, enhancing interpersonal skills and customer service experience.
Professional growth through exposure to a fast-paced environment and the opportunity to learn about hospital systems.
Portsmouth Hospitals University NHS Trust is seeking a part-time Ward Clerk for the Children's Assessment Unit, offering a fixed-term position for 12 months at NHS Salary Band 2, approximately £18,892 per annum. The ideal candidate will be enthusiastic, flexible, and motivated, thriving in a fast-paced environment while providing excellent customer service to patients and families. Key responsibilities include managing patient admissions, transfers, and discharges at the ward reception desk, handling phone calls, answering queries, maintaining patient records, and performing general administrative tasks.
Candidates should possess a good level of administrative experience, be computer literate, and ideally have previous NHS experience. Essential qualifications include a GCSE in English at Grade C or above. This role may involve shift work across a 7-day week to support the high volume of daily patient interactions. Portsmouth Hospitals University NHS Trust offers various staff benefits, including access to wellness services, a nursery, and staff networks, all promoting a supportive work environment for a diverse workforce.
Candidates should possess a good level of administrative experience, be computer literate, and ideally have previous NHS experience. Essential qualifications include a GCSE in English at Grade C or above. This role may involve shift work across a 7-day week to support the high volume of daily patient interactions. Portsmouth Hospitals University NHS Trust offers various staff benefits, including access to wellness services, a nursery, and staff networks, all promoting a supportive work environment for a diverse workforce.
Company Description
Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospital, which is one of the largest hospitals on the south coast employing over 8,700 staff.
Our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes our hospital stronger. If you share our values and our enthusiasm for getting it right for patients, colleagues, and our community, you will find a home at Portsmouth Hospitals University NHS Trust.
Job Description
This post is only open for applications for individuals employed within the Hampshire and Isle of Wight NHS Care System
Organisations within scope are as follows:
NHS Salary Band 2 - £18,892 per annum
Part-time 30 hours per week
Fixed Term 12 months
Do you want to make a difference to our patients and families? Do you thrive in a fast-paced environment? If so, we would love to hear from you.
We are seeking an enthusiastic, motivated, and flexible individual to fill the position of Ward Clerk on our busy Children's Assessment Unit. We are a dedicated team who pride ourselves in providing an excellent standard of care to our patients and supporting our wonderful clinical staff. We are a busy, forward-thinking department where teamwork is paramount and good customer care essential.
This role will involve working on the ward reception desk, welcoming patients and families, inputting the admission, transfer and discharge of patients, taking and making calls to patients, other Trust staff and external teams, answering queries from and signposting visitors to the unit, notes management, and other general administrative duties. Our Wards deal with a high volume of patients and families daily.
Our ideal candidates will thrive in a busy, fast paced environment, enjoy dealing with a variety of people both face to face and over the telephone, be flexible to the needs of the service, and also be able to manage competing priorities efficiently. Our ward clerks currently cover a 7 day week 365 day service, on a shift basis, these hours may be extended to 24 hr cover.
Candidates should have a good level of experience working in an administrative environment and must also be computer literate. Previous NHS experience and knowledge of hospital systems would be an advantage.
This position can take full advantage of Portsmouth Hospitals University Trust's staff benefits; including, but not limited to:
Essential
Essential
Skills & Knowledge
The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.
We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs.
Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospital, which is one of the largest hospitals on the south coast employing over 8,700 staff.
Our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes our hospital stronger. If you share our values and our enthusiasm for getting it right for patients, colleagues, and our community, you will find a home at Portsmouth Hospitals University NHS Trust.
Job Description
This post is only open for applications for individuals employed within the Hampshire and Isle of Wight NHS Care System
Organisations within scope are as follows:
- Hampshire and Isle of Wight Integrated Care Board
- Southern Health Foundation Trust
- Portsmouth Hospitals University NHS Trust
- University Hospital Southampton
- Solent NHS Trust
- South Central Ambulance Service
- Isle of Wight NHS Trust
- Hampshire Hospitals
NHS Salary Band 2 - £18,892 per annum
Part-time 30 hours per week
Fixed Term 12 months
Do you want to make a difference to our patients and families? Do you thrive in a fast-paced environment? If so, we would love to hear from you.
We are seeking an enthusiastic, motivated, and flexible individual to fill the position of Ward Clerk on our busy Children's Assessment Unit. We are a dedicated team who pride ourselves in providing an excellent standard of care to our patients and supporting our wonderful clinical staff. We are a busy, forward-thinking department where teamwork is paramount and good customer care essential.
This role will involve working on the ward reception desk, welcoming patients and families, inputting the admission, transfer and discharge of patients, taking and making calls to patients, other Trust staff and external teams, answering queries from and signposting visitors to the unit, notes management, and other general administrative duties. Our Wards deal with a high volume of patients and families daily.
Our ideal candidates will thrive in a busy, fast paced environment, enjoy dealing with a variety of people both face to face and over the telephone, be flexible to the needs of the service, and also be able to manage competing priorities efficiently. Our ward clerks currently cover a 7 day week 365 day service, on a shift basis, these hours may be extended to 24 hr cover.
Candidates should have a good level of experience working in an administrative environment and must also be computer literate. Previous NHS experience and knowledge of hospital systems would be an advantage.
This position can take full advantage of Portsmouth Hospitals University Trust's staff benefits; including, but not limited to:
- reliable and free Park and Ride service
- access to 24/7 counselling
- discounted wellness centre memberships
- use of a free beach hut
- reduced Car leasing contracts
- flexible working.
- Maintain accurate computer and manual records relating to the admission, transfer, and discharge of patients.
- Maintain the integrity and security of patient Health Records at all times and especially take note of the Health Records Standards and Procedures and Record Keeping Policy.
- Obtain case notes as required.
- File investigation results.
- Ensure that medical notes and trolley are kept tidy and updated.
- Liaise with the portering department or discharge lounge to arrange transfers and discharges of patients and their property.
- Carry out basic office tasks for the ward i.e., photocopying, general filing, etc.
- Act as ward receptionist dealing with personal callers and helping to promote good public relations. Deal with telephone calls ensuring that they are diverted to the appropriate person. If necessary, take messages and ensure that they are distributed according to the local guidelines.
- Any other duties as agreed with the Line Manager and Ward Manager.
Essential
- GCSE English, Grade C or above
Essential
- Everyday experience with Microsoft Office and similar databases
Skills & Knowledge
- Strong customer service skills
- Ability to achieve high levels of accuracy ensuring deadlines are met
- Ability to communicate effectively at all levels
- Work effectively as part of a team and independently when required
- Confidentiality and discretion
The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.
We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs.
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More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
Useful skills for a Ward Clerk:
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To work as a Ward Clerk in the UK, you typically need a mix of administrative skills, interpersonal skills, and an understanding of healthcare environments. Here are some key skills and qualifications:
Essential Skills:
1. Administrative Skills:
- Proficiency in using office software (e.g., Microsoft Office, spreadsheets).
- Experience with filing systems and maintaining accurate records.
- Ability to manage appointments and scheduling.
2. Communication Skills:
- Strong written and verbal communication skills for interacting with patients, families, and healthcare professionals.
- Ability to convey information clearly and effectively.
3. Interpersonal Skills:
- A compassionate and approachable manner when dealing with patients and their families.
- Ability to work as part of a team within a busy healthcare environment.
4. Organizational Skills:
- Excellent organizational abilities to manage multiple tasks and prioritize effectively.
- Attention to detail to ensure accuracy in patient records and documentation.
5. Customer Service Skills:
- A focus on providing high-quality service to patients and visitors.
- Ability to handle inquiries and complaints in a professional manner.
6. Computer Skills:
- Familiarity with electronic patient record systems and other healthcare-related software.
- Basic IT skills for troubleshooting common issues.
Additional Skills:
1. Knowledge of Health and Safety Regulations:
- Understanding of healthcare policies and procedures to maintain a safe environment.
2. Confidentiality Awareness:
- Awareness of data protection and confidentiality issues related to patient information.
3. Problem-Solving Skills:
- Ability to identify issues and resolve them quickly and effectively.
4. Flexibility and Adaptability:
- Willingness to work various shifts, including evenings and weekends, as required.
Qualifications:
- A minimum of GCSEs in English and Maths or equivalent qualifications is often required.
- Previous experience in a healthcare setting or administrative role can be beneficial.
- Some positions may require specific training or certifications related to healthcare administration or patient care.
Personal Qualities:
- Patience and empathy towards patients and their families.
- A proactive attitude and the ability to work under pressure.
- Strong work ethic and reliability.
More from Portsmouth Hospitals University NHS Trust
inPortsmouth
50.819766998291016 -1.0879769325256348 Portsmouth, England, United Kingdom 
Locations are approximate.
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