Ward Clerk - Burns Unit and After Care Clinic in Manchester inManchester PUBLISHED THU 13 MAR 2025 Jump to job information section
Job description
This post is responsible for providing a full range of administration and clerical support to the Paediatric Burns Ward Manager, nursing and medical teams across Burns service in accordance with the relevant policies, procedures, protocols and guidelines. To ensure that administration and clerical issues are managed efficiently on a day to day basis, and administration systems are updated in a timely manner. This post will additionally Cover sickness and annual Leave in the Burns and Plastic aftercare Clinic
An exciting opportunity has arisen within Paediatric Burns Unit at Royal Manchester Children’s Hospital to join our team in the position of full-time Ward Clerk.
This is an exciting time for the ward and we are looking for a dynamic and enthusiastic individual to be part of our ever growing team
The post holder will provide a comprehensive administration service and assist the clinical teams in ensuring our patients and their relatives experience a coordinated and streamlined patient journey.
You will have; *Good communication skills *Impressive keyboard skills
You will be; *Able to complete tasks started or given by others.
As well as having an orientation programme in place, there will be plenty of opportunity to develop. A personal development plan that’s agreed annually and access to training to support your development and ensure you’re able to fulfil your role will also be provided.
Main duties and responsibilities
Reception duties
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.
We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
For further details / informal visits contact: Name: John Unsworth Job title: Assistant Operational Manager Email address: Telephone number:
An exciting opportunity has arisen within Paediatric Burns Unit at Royal Manchester Children’s Hospital to join our team in the position of full-time Ward Clerk.
This is an exciting time for the ward and we are looking for a dynamic and enthusiastic individual to be part of our ever growing team
The post holder will provide a comprehensive administration service and assist the clinical teams in ensuring our patients and their relatives experience a coordinated and streamlined patient journey.
You will have; *Good communication skills *Impressive keyboard skills
You will be; *Able to complete tasks started or given by others.
As well as having an orientation programme in place, there will be plenty of opportunity to develop. A personal development plan that’s agreed annually and access to training to support your development and ensure you’re able to fulfil your role will also be provided.
Main duties and responsibilities
Reception duties
- Answering the telephone and dealing with enquiries in accordance with instruction, relaying any queries and messages as appropriate to the nursing staff.
- Receive and distribute any patients post.
- Receive and distribute patient / parent feedback cards, circulate the patient tracker device across Paediatric Burns Unit.
- Receive visitors to Paediatric Burns Unit under supervision of the nursing staff, directing them as appropriate either to the patient area or to the waiting area.
- Book in all casenotes received onto the ward using the appropriate patient administration system.
- Take responsibility for the maintenance of the patients’ records whilst they remain on Paediatric Critical Care, arranging for renewal if required.
- File all documents, once signed by the doctor, nurse or other health professional.
- Request any missing notes from the records office.
- Ensure patients notes and other reports are complete and ready for ward rounds.
- Check all documentation is complete when the patient is ready for discharge, before allowing the notes to leave the ward.
- On instruction from the nursing staff, make arrangements for patients’ discharge, including transfers to other hospitals and wards, ie telephoning relatives, ordering transport, follow up appointment
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.
We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
For further details / informal visits contact: Name: John Unsworth Job title: Assistant Operational Manager Email address: Telephone number:
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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More information related to this job opportunity, from jobsincare:
Useful skills for a Ward Clerk - Burns Unit and After Care Clinic:
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To work as a Ward Clerk in the UK, you typically need a mix of administrative skills, interpersonal skills, and an understanding of healthcare environments. Here are some key skills and qualifications:
Essential Skills:
1. Administrative Skills:
- Proficiency in using office software (e.g., Microsoft Office, spreadsheets).
- Experience with filing systems and maintaining accurate records.
- Ability to manage appointments and scheduling.
2. Communication Skills:
- Strong written and verbal communication skills for interacting with patients, families, and healthcare professionals.
- Ability to convey information clearly and effectively.
3. Interpersonal Skills:
- A compassionate and approachable manner when dealing with patients and their families.
- Ability to work as part of a team within a busy healthcare environment.
4. Organizational Skills:
- Excellent organizational abilities to manage multiple tasks and prioritize effectively.
- Attention to detail to ensure accuracy in patient records and documentation.
5. Customer Service Skills:
- A focus on providing high-quality service to patients and visitors.
- Ability to handle inquiries and complaints in a professional manner.
6. Computer Skills:
- Familiarity with electronic patient record systems and other healthcare-related software.
- Basic IT skills for troubleshooting common issues.
Additional Skills:
1. Knowledge of Health and Safety Regulations:
- Understanding of healthcare policies and procedures to maintain a safe environment.
2. Confidentiality Awareness:
- Awareness of data protection and confidentiality issues related to patient information.
3. Problem-Solving Skills:
- Ability to identify issues and resolve them quickly and effectively.
4. Flexibility and Adaptability:
- Willingness to work various shifts, including evenings and weekends, as required.
Qualifications:
- A minimum of GCSEs in English and Maths or equivalent qualifications is often required.
- Previous experience in a healthcare setting or administrative role can be beneficial.
- Some positions may require specific training or certifications related to healthcare administration or patient care.
Personal Qualities:
- Patience and empathy towards patients and their families.
- A proactive attitude and the ability to work under pressure.
- Strong work ethic and reliability.
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53.5233769 -2.2219083 Manchester, England, United Kingdom 
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