Medical Assistant / Patient Service Specialist I inBrighton inBrighton PUBLISHED
THU 19 DEC 2024
Boston Medical Center (BMC) rrIh4lT3
Opportunity to work closely with providers in delivering world-class patient care, contributing to the healthcare team.
Skill development in both clinical and administrative tasks, offering a well-rounded experience in the medical field.
Chance to interact with diverse patient populations, enhancing communication and interpersonal skills.
Exposure to a variety of procedures, including taking vital signs, performing EKGs, and administering medications, which aids in professional growth.
Participation in pre-visit planning and scheduling enhances organisational skills and experience with electronic medical records.
Support in achieving healthcare outcomes through patient outreach and assisting with insurance referrals and prior authorisations.
The role of Medical Assistant / Patient Service Specialist I at Boston Medical Center in Brighton involves supporting both the clinical and administrative functions of a physician practice. The primary responsibilities include rooming patients, taking vital signs, recording patient histories, obtaining consents, and assisting with various office testing procedures. Additionally, the position requires effective communication with patients and providers, managing appointment scheduling, and ensuring accurate health insurance information is captured in the electronic medical records (EMR). The role emphasises strong customer service and confidentiality while maintaining a professional demeanor during interactions.
Ideal candidates should have a high school diploma and preferably one to three years of experience as a medical assistant, along with Istrong communication and interpersonal skills. The position also requires adherence to BMC policies, the ability to work independently, and a focus on patient care quality. The job entails engaging with patients both in-person and over the phone, ensuring smooth daily operations, and fulfilling various administrative tasks related to patient service and clinical support.
Ideal candidates should have a high school diploma and preferably one to three years of experience as a medical assistant, along with Istrong communication and interpersonal skills. The position also requires adherence to BMC policies, the ability to work independently, and a focus on patient care quality. The job entails engaging with patients both in-person and over the phone, ensuring smooth daily operations, and fulfilling various administrative tasks related to patient service and clinical support.
Position Summary
This position is to function as a member of both the clinical and administrative team and complete all assigned daily tasks to ensure smooth day to day operations in the physician practice. The Medical Assistant I /Patient Service Specialist (PSS) I must maintain a professional, positive manner when talking with patients (and all customers) in-person or over the phone or via email.
Essential Responsibilities / Duties
This position is to function as a member of both the clinical and administrative team and complete all assigned daily tasks to ensure smooth day to day operations in the physician practice. The Medical Assistant I /Patient Service Specialist (PSS) I must maintain a professional, positive manner when talking with patients (and all customers) in-person or over the phone or via email.
Essential Responsibilities / Duties
- Works closely with providers to assist in delivering world-class care to patients.
- Room’s patients and prepares the patient for the provider visit.
- Takes vital signs as necessary. Responsible for accurate blood pressures, temperature, pulse, pulse oximetry, weight, height, respiratory rates and entering accurately into EMR.
- Record patient history, chief complaint, pharmacy information, prescription list, etc. into EMR for physical.
- Obtains required consents, completes required forms as needed for specific visit types.
- Performs office testing as needed. Required to perform controls on certain in office tests.
- Performs EKGs as ordered.
- Chaperones Providers as required.
- Administers vaccines and medications as ordered by provider following BMC policies.
- Stocks rooms and monitors expiration of supplies in exam rooms.
- Assists with incoming calls as needed by answering, triaging, and routing telephone calls appropriately as needed.
- Register’s patients in EMR and verifies information including demographics and obtains accurate health insurance information. Conduct eligibility checks to ensure insurance is reflected accurately.
- Schedules patients' appointments and appropriate testing for patients as directed.
- Follows scheduling rules and direct schedules patient visits in other practices.
- Performs pre-visit planning daily for all upcoming scheduled appointments.
- Performs outreach to select patient groups as directed for patient care and quality and schedules specialty appointments and testing as required.
- Responsible for informing manager of all clinical or administrative supply needs or assisting with ordering.
- Responsible for obtaining prior authorisations and/or insurance referrals as per practice need.
- (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).
- High School Diploma or equivalent required.
- Education from approved medical assistant program or equivalent preferred.
- One to three years as a medical assistant preferred.
- Strong customer service excellence expected.
- Excellent communication and interpersonal skills required.
- Must be able to work independently with little supervision.
- Adheres to all BMC policies.
- Always uses discretion to ensure patient confidentiality.
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