Ward Administrator in Southall inSouthall PUBLISHED TUE 15 APR 2025 Jump to job information section
Band 3
West London NHS Trust rlatDXN
Job description
We invite applicants to apply for the exciting role of Band 3, Full time, ward administrator. The successful applicants will work across two wards within the West London Forensic Service in order to provide a wide range of administrative support to the ward managers, the ward’s clinical team and service users.
The successful applicant will be required to work standard office hours – 9.00 am until 5.00 pm (there will be some flexibility).
We are seeking a confident, organised, proactive and approachable person for the role. The ideal candidate will already have experience of working within an administrative role. We are looking for people with excellent communication skills and a working knowledge of Microsoft word and Excel. Additional training will be offered as required.
To ensure case notes are maintained in good order throughout an inpatient episode and to also ensure case notes are in good order prior to transfer to another ward or service and to be the first point of contact for Multi-Disciplinary teams to access file notes.
To support the Ward Manager to ensure the effective management of Policies and Procedures in the clinical area.
To provide administrative support to the Ward Manager and nursing team(s) and also deal with enquiries from service users within professional boundaries.
To deal with enquiries from patients on a daily basis including financial accounts, orders place and Care Programme Approach (CPA) related information.
Further information available on attached Candidate Pack.
West London NHS Trust is one of the most diverse providers of mental health, community and social care in the UK.
Our 3,982 staff care for people in hospital and in the community, helping them to recover and go on to lead full and productive lives. We aim to be the best organisation of our kind in the country.
We provide care and treatment for more than 800,000 people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow, delivering services in the community (at home, in GP surgeries and care homes), hospital, specialist clinics and forensic (secure) units.
We’re rated good overall by the Care Quality Commission (CQC).
Together, we’re committed to promoting hope and wellbeing, working with patients, service users, carers, families and partners across the communities we serve.
We are keen to ensure that our workforce reflects the community it serves, particularly in terms of ethnicity, gender, disability, LGBTQ+ and experience of mental illness.
The West London Forensic Service provides a comprehensive multi-disciplinary assessment, treatment and rehabilitation service for mentally disordered offenders, as well as those with challenging behaviour and specialist rehabilitation needs for men and women.
For further details / informal visits contact: Name: Sukhy Dhillon Job title: Deputy Head of Administration Email address: Telephone number: 020 8354 8693
The successful applicant will be required to work standard office hours – 9.00 am until 5.00 pm (there will be some flexibility).
We are seeking a confident, organised, proactive and approachable person for the role. The ideal candidate will already have experience of working within an administrative role. We are looking for people with excellent communication skills and a working knowledge of Microsoft word and Excel. Additional training will be offered as required.
To ensure case notes are maintained in good order throughout an inpatient episode and to also ensure case notes are in good order prior to transfer to another ward or service and to be the first point of contact for Multi-Disciplinary teams to access file notes.
To support the Ward Manager to ensure the effective management of Policies and Procedures in the clinical area.
To provide administrative support to the Ward Manager and nursing team(s) and also deal with enquiries from service users within professional boundaries.
To deal with enquiries from patients on a daily basis including financial accounts, orders place and Care Programme Approach (CPA) related information.
Further information available on attached Candidate Pack.
West London NHS Trust is one of the most diverse providers of mental health, community and social care in the UK.
Our 3,982 staff care for people in hospital and in the community, helping them to recover and go on to lead full and productive lives. We aim to be the best organisation of our kind in the country.
We provide care and treatment for more than 800,000 people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow, delivering services in the community (at home, in GP surgeries and care homes), hospital, specialist clinics and forensic (secure) units.
We’re rated good overall by the Care Quality Commission (CQC).
Together, we’re committed to promoting hope and wellbeing, working with patients, service users, carers, families and partners across the communities we serve.
We are keen to ensure that our workforce reflects the community it serves, particularly in terms of ethnicity, gender, disability, LGBTQ+ and experience of mental illness.
The West London Forensic Service provides a comprehensive multi-disciplinary assessment, treatment and rehabilitation service for mentally disordered offenders, as well as those with challenging behaviour and specialist rehabilitation needs for men and women.
For further details / informal visits contact: Name: Sukhy Dhillon Job title: Deputy Head of Administration Email address: Telephone number: 020 8354 8693
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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More information related to this job opportunity, from jobsincare:
Useful skills for a Ward Administrator:
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To work as a Ward Administrator in the UK, you typically need a combination of administrative skills, healthcare knowledge, and interpersonal abilities. Here’s a breakdown of the key skills and qualifications that are generally required:
Administrative Skills:
1. Organizational Skills: Ability to manage and prioritize multiple tasks efficiently.
2. Data Entry and Management: Proficient in using hospital information systems and databases.
3. Record Keeping: Skills in maintaining accurate and confidential patient records and administrative documentation.
4. Scheduling: Experience in managing staff rosters, appointments, and maintaining ward schedules.
Communication Skills:
1. Verbal Communication: Ability to effectively communicate with healthcare staff, patients, and their families.
2. Written Communication: Proficiency in writing reports, memos, and other correspondence.
3. Interpersonal Skills: Ability to build relationships with staff, patients, and visitors, and handle inquiries or complaints effectively.
IT Skills:
1. Computer Literacy: Proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with healthcare management software.
2. Data Management: Ability to analyze and report on data, including budgets, staffing levels, and patient flow.
Financial and Resource Management:
1. Budgeting Experience: Understanding of financial processes, including invoicing and resource allocation.
2. Inventory Management: Skills in managing supplies and equipment within the ward.
Knowledge of Healthcare:
1. Understanding of NHS Policies: Familiarity with healthcare regulations, NHS frameworks, and departmental protocols.
2. Health and Safety Awareness: Knowledge of health and safety standards in a hospital setting.
Personal Attributes:
1. Attention to Detail: High level of accuracy and attention to detail in all tasks.
2. Problem-Solving Skills: Ability to identify issues proactively and develop effective solutions.
3. Flexibility and Adaptability: Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
Qualifications:
- Educational Background: Typically, a minimum of GCSEs in English and Mathematics, and often relevant vocational qualifications (e.g., NVQ in Business Administration).
- Experience: Previous experience in an administrative role, particularly in a healthcare setting, is often preferred.
inSouthall
51.5111988 -0.3755708 Southall, England, United Kingdom 
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