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Call Handler (PTR) / QPS Administrator - INTERNALinCaerleoninCaerleonPUBLISHED FRI 10 JAN 2025

Aneurin Bevan University Health BoardFollow Aneurin Bevan University Health Board

Opportunity to make a positive impact by being the first point of contact for individuals in distress, promoting a compassionate and supportive environment.
Employment within a multi-award-winning organization that values trust and employee well-being, promoting a positive workplace culture.
Access to extensive training and development opportunities, including professional qualifications and management development programs.
Ability to work flexibly, supporting a healthy work-life balance while meeting personal and professional commitments.
Engagement with a diverse range of stakeholders, enhancing interpersonal and communication skills in a customer-focused environment.
Involvement in the administrative processes of handling complaints, contributing to improvements in healthcare service delivery.
Possibility of utilizing bilingual skills, with Welsh language speakers encouraged, promoting linguistic inclusivity within the health board.
The role of "Call Handler (PTR) / QPS Administrator - INTERNAL" at Aneurin Bevan University Health Board in Caerleon is tailored for current employees of the organisation. The main responsibilities include serving as the initial point of contact for telephone concerns within the Corporate Mental Health and Learning Disabilities team, accurately logging information onto RLDatix, and providing administrative support related to the complaints process. The position demands strong communication skills to handle distressed callers with empathy, while also ensuring compliance with confidentiality and data protection regulations.

Candidates should possess excellent administrative and IT skills, along with a customer-focused approach and the ability to prioritize tasks effectively. While previous experience in an NHS setting and knowledge of relevant systems like Datix/RLDatix are desirable, a flexible working arrangement and a supportive work environment are emphasized to foster staff development and well-being. Fluency in Welsh is advantageous, but all applicants are encouraged to apply regardless of their language skills.
Opportunity to make a positive impact by being the first point of contact for individuals in distress, promoting a compassionate and supportive environment.
Employment within a multi-award-winning organization that values trust and employee well-being, promoting a positive workplace culture.
Access to extensive training and development opportunities, including professional qualifications and management development programs.
Ability to work flexibly, supporting a healthy work-life balance while meeting personal and professional commitments.
Engagement with a diverse range of stakeholders, enhancing interpersonal and communication skills in a customer-focused environment.
Involvement in the administrative processes of handling complaints, contributing to improvements in healthcare service delivery.
Possibility of utilizing bilingual skills, with Welsh language speakers encouraged, promoting linguistic inclusivity within the health board.

More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
More about MENTAL HEALTH
Mental health has emerged as a critical issue in the United Kingdom, particularly in the wake of the COVID-19 pandemic. The crisis highlighted the fragility of mental well-being across different demographics, from children and adolescents to adults and the elderly. It has sparked a wider conversation about the importance of mental health care, accessibility, and the stigmas often associated with mental illnesses.Learn more...
 


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