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Call Handler- Liverpool, Speke North West Ambulance Service NHS TrustinLiverpoolinLiverpoolPUBLISHED SUN 5 JAN 2025

Opportunity to make a real difference in people's lives by providing support and assistance during emergencies.
Competitive salary with potential earnings of around £30,000 per annum through shift enhancements and unsocial hour payments.
Comprehensive full-time training program to equip you with the necessary skills to excel in the role.
Career progression opportunities within the North West Ambulance Service NHS Trust, allowing you to advance in your professional journey.
Working in a supportive and collaborative environment with a team dedicated to patient care and safety.
Gaining experience in a dynamic and challenging work environment, developing resilience and emotional strength.
Having a role that emphasizes excellent customer service and communication skills, enhancing your personal and professional capabilities.
The North West Ambulance Service NHS Trust is seeking Call Handlers for their Integrated Contact Centres in Liverpool, Speke. The position offers a starting salary band of £24,071, increasing to £25,674 after two years, with potential earnings up to £30,000 annually for those who work unsocial hours. Candidates should possess strong data input skills and experience in customer service or call center environments. The role requires handling various calls related to emergency and non-emergency medical situations, providing vital support and advice while managing high-pressure situations effectively.

Successful applicants will undergo a comprehensive training program lasting up to 10 weeks and will need to be flexible with shift patterns, as the role requires coverage during evenings, weekends, and holidays. The position is crucial for delivering life-saving assistance and care to individuals in distress. Interested applicants should be prepared to adapt to a fast-paced environment and demonstrate resilience, as the role involves working closely with patients in emotional and sometimes traumatic circumstances.
Opportunity to make a real difference in people's lives by providing support and assistance during emergencies.
Competitive salary with potential earnings of around £30,000 per annum through shift enhancements and unsocial hour payments.
Comprehensive full-time training program to equip you with the necessary skills to excel in the role.
Career progression opportunities within the North West Ambulance Service NHS Trust, allowing you to advance in your professional journey.
Working in a supportive and collaborative environment with a team dedicated to patient care and safety.
Gaining experience in a dynamic and challenging work environment, developing resilience and emotional strength.
Having a role that emphasizes excellent customer service and communication skills, enhancing your personal and professional capabilities.

More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
 


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