Healthcare Central London rhC0kHV
Impactful Work, The role allows you to directly contribute to reducing health inequalities in communities, making a significant impact on public health.
Collaboration Opportunities, You will work closely with a wide range of healthcare professionals and organizations, fostering collaborative relationships to address complex health issues.
Dynamic Environment, The position is situated in a vibrant healthcare landscape in London, with diverse communities and various projects to keep the work engaging and stimulating.
Professional Development, The role offers opportunities for personal and professional growth through involvement in innovative health equity projects and initiatives.
Supportive Team Culture, You will be part of a compassionate and resilient team committed to improving health outcomes, providing a supportive work environment.
Flexible Work Arrangements, The role allows for flexible working arrangements, accommodating various working styles and improving work-life balance.
The Care Coordinator (Health Inequalities) role at Healthcare Central London involves providing administrative and project support to the Health Inequalities team, which focuses on improving health equity within the community. This position requires managing SystmOne and administrative tasks for various community health services, including handling patient referrals and facilitating communication between practices and these services. The coordinator will also support the development and execution of project plans aimed at reducing health disparities, organizing meetings, and ensuring effective workflow and communication across the team and stakeholders.
The role emphasises collaboration with multiple healthcare organisations and community partners while maintaining a focus on compassionate, accountable, and innovative service delivery. The successful candidate will contribute significantly to the Health Equity Programme and help foster an integrated approach to community health and well-being, striving to transform health outcomes for local residents.
The role emphasises collaboration with multiple healthcare organisations and community partners while maintaining a focus on compassionate, accountable, and innovative service delivery. The successful candidate will contribute significantly to the Health Equity Programme and help foster an integrated approach to community health and well-being, striving to transform health outcomes for local residents.
Job Title: Care Coordinator (Health Inequalities)
Salary: £30,278 per annum
Responsible To: Operations Manager
Hours : 37.5
Key Relationships: 32 General Practices: 4PCN's, WL ICB, Central London Borough Team, Westminster City Council,
Bi-Borough (West London), Central and North West London NHS Foundation Trust (CNWL),
Central London Community Healthcare NHS Trust (CLCH), One Westminster, Imperial College Health Partners
Who We Are
Healthcare Central London Ltd (HCL) is a federation of 32 General Practices and 4 Primary Care Networks (PCNS) in Westminster caring for more than 275,000 registered patients. We provide Community and Primary Care services to our local residents, in addition to a wide range of staffing, management and administrative support to our member practices. By working closely with our PCNs and other key partners, including the Local Authority and community Organisations, we help people to stay well and live healthier lives for longer.
We operate Federation-led services including Respiratory and Spirometry hubs; Community Cardiology; Community Dermatology; Community Diabetes service; Access E-hub and Enhanced Access and we support PCNs with managing their NWL single offer contract of services and the National Network DES contract, including ARRS roles.
We are proud to have a unique model of community-led care and support to tackle imbalances and inequality in the system called ‘The Octopus' and takes us on a journey as part of the Westminster Integrated Neighborhood Team (INT).
We work collaboratively with other partners in the commercial sector including joint ventures; research and consultancy.
Our Approach
Our approach is to deliver exceptional assistance to our 32 General Practice members and to operate our NHS contracts in a manner that supports our Practices and their patients by providing services economically, locally, promptly and in a familiar environment.
Our employees work flexibly according to the needs of our customers, typically onsite at our practices, or hub sites including South Westminster Centre or at our office at Capital House near Edgeware Road tube station.
Our Purpose
Our purpose is to transform Health and Wellbeing in our communities.
Our Vision
Our Vision is to be the Healthcare Provider of choice, rooted in primary care.
Our Values
For our practices, patients, teams and ecosystem we commit to be:
Compassionate: we listen respectfully, offer the opportunity for different viewpoints, and are kind to each other
Accountable: we work with integrity, taking accountability for our work to achieve the highest quality outcomes
Resilient: we listen and with this feedback, we constantly build and improve
Pioneering: we champion change, embrace creativity and promote innovation and new ways of thinking
Aspirational: we nurture and motivate so our people are enabled to reach their full potential
Role Summary
Care Coordinator (Health Inequalities) (HI)
The Care Coordinator (HI) will lead administration tasks for the Health Inequalities team, supporting the team with the development, delivery and evaluation of HCL's Health Equity Programme Plan. The key responsibilities of the role will be to: a) provide SystmOne and other administrative support for community health & wellbeing services; and b) provide project support to the Health Inequalities Team.
SystmOne/Administrative Support: Provide essential administrative assistance to patient-facing community roles, including Health and Wellbeing Coaches, Community Health and Wellbeing Workers, and other similar services or pilots under the HI team's remit. This ensures the smooth and efficient operation of these roles in delivering community-based support.
Project Support: Assist the HI team with project coordination and delivery, enabling the team to effectively fulfil its mission to address health inequalities through innovation and collaboration in primary care.
This position plays a critical role in supporting the HI team's objectives and its impactful work in the community.
Role Requirements And Responsibilities
Responsibilities:
Salary: £30,278 per annum
Responsible To: Operations Manager
Hours : 37.5
Key Relationships: 32 General Practices: 4PCN's, WL ICB, Central London Borough Team, Westminster City Council,
Bi-Borough (West London), Central and North West London NHS Foundation Trust (CNWL),
Central London Community Healthcare NHS Trust (CLCH), One Westminster, Imperial College Health Partners
Who We Are
Healthcare Central London Ltd (HCL) is a federation of 32 General Practices and 4 Primary Care Networks (PCNS) in Westminster caring for more than 275,000 registered patients. We provide Community and Primary Care services to our local residents, in addition to a wide range of staffing, management and administrative support to our member practices. By working closely with our PCNs and other key partners, including the Local Authority and community Organisations, we help people to stay well and live healthier lives for longer.
We operate Federation-led services including Respiratory and Spirometry hubs; Community Cardiology; Community Dermatology; Community Diabetes service; Access E-hub and Enhanced Access and we support PCNs with managing their NWL single offer contract of services and the National Network DES contract, including ARRS roles.
We are proud to have a unique model of community-led care and support to tackle imbalances and inequality in the system called ‘The Octopus' and takes us on a journey as part of the Westminster Integrated Neighborhood Team (INT).
We work collaboratively with other partners in the commercial sector including joint ventures; research and consultancy.
Our Approach
Our approach is to deliver exceptional assistance to our 32 General Practice members and to operate our NHS contracts in a manner that supports our Practices and their patients by providing services economically, locally, promptly and in a familiar environment.
Our employees work flexibly according to the needs of our customers, typically onsite at our practices, or hub sites including South Westminster Centre or at our office at Capital House near Edgeware Road tube station.
Our Purpose
Our purpose is to transform Health and Wellbeing in our communities.
Our Vision
Our Vision is to be the Healthcare Provider of choice, rooted in primary care.
Our Values
For our practices, patients, teams and ecosystem we commit to be:
Compassionate: we listen respectfully, offer the opportunity for different viewpoints, and are kind to each other
Accountable: we work with integrity, taking accountability for our work to achieve the highest quality outcomes
Resilient: we listen and with this feedback, we constantly build and improve
Pioneering: we champion change, embrace creativity and promote innovation and new ways of thinking
Aspirational: we nurture and motivate so our people are enabled to reach their full potential
Role Summary
Care Coordinator (Health Inequalities) (HI)
The Care Coordinator (HI) will lead administration tasks for the Health Inequalities team, supporting the team with the development, delivery and evaluation of HCL's Health Equity Programme Plan. The key responsibilities of the role will be to: a) provide SystmOne and other administrative support for community health & wellbeing services; and b) provide project support to the Health Inequalities Team.
SystmOne/Administrative Support: Provide essential administrative assistance to patient-facing community roles, including Health and Wellbeing Coaches, Community Health and Wellbeing Workers, and other similar services or pilots under the HI team's remit. This ensures the smooth and efficient operation of these roles in delivering community-based support.
Project Support: Assist the HI team with project coordination and delivery, enabling the team to effectively fulfil its mission to address health inequalities through innovation and collaboration in primary care.
This position plays a critical role in supporting the HI team's objectives and its impactful work in the community.
Role Requirements And Responsibilities
Responsibilities:
- SystmOne and other administrative support for community services
- To process referrals on behalf of practices, and community services on SystmOne in line with Stand Operating Procedures (SOP)
- Act as a point of contact between practices and external community services when managing staff caseloads and clinical rotas
- Contacting patients to ensure appointments are utilised and rearrange appointments when necessary
- Assisting the service leads with SystmOne administration when requested
- Supporting the teams with SystmOne queries as they emerge
- Monitoring service emails and forwarding on to team members when appropriate
- Supporting teams with data consolidation for services using SystmOne where requested
- HI Project Support
- Manage and execute administrative tasks, ensuring smooth operations across the Health Inequalities team
- Help to develop and support the delivery of project plans, ensuring all activities align with the team's objectives
- Organise and participate in meetings, including drafting agendas, taking detailed minutes, and creating action logs with clear ownership and timelines, ensuring follow-up actions are completed
- Plan, prioritise, and organise personal workload effectively while supporting the coordination of team activities when required
- Standardise project management processes to improve efficiency and ensure consistency across the team
- Act as a point of contact for both internal and external stakeholders, addressing enquiries and maintaining productive relationships
- Compile project key performance indicators (KPIs) to support timely and accurate reporting
- Assist in gathering data and research relevant to projects and strategic initiatives
- Deliver a wide range of administrative support, includin
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