Patient Navigator (Zero Hours Contract) in Leeds inLeeds PUBLISHED FRI 21 MAR 2025 Jump to job information section

Job Summary

Join Our Team as a Patient Navigator - Multiple locations! Are you a friendly, outgoing individual with excellent communication skills and confidence using IT systems? Do you thrive on administrative tasks and stay calm under the pressure of managing multiple phone calls every day?

Main duties of the job

Were looking for compassionate and driven Patient Navigators to join our team on a zero-hours contract. This is a flexible role with hours depending on demand, providing essential support to our medical team and patients.. This exciting role offers flexibility with positions available at our different medical centres in Leeds.The base office could be at The Light Surgery, Westgate Surgery or Shakespeare Walk-in Centre.

About Us

OneMedical Group was founded in 2004 on the idea that there is a better way to care for communities. Our mission of 'Improving lives' is underpinned by our core values of 'Putting People First, Working Together for a Better Future'. We are committed to NHS values and reducing health inequalities. OneMedical Group is a national award winning health and wellbeing company, working within the NHS, delivering high quality primary, urgent and community care. We believe in delivering services that improve the health and wellbeing of individuals and communities and our focus is on services that help our patients and their families adopt and sustain healthy behaviours, that improve health and quality of life, and lead to better health outcomes. OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be able to be at their best. If you would like to discuss the support options available during the recruitment process please email:

Date posted

17 March 2025

Pay scheme

Other

Salary

£11.50 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

0

Job locations

Multiple locations

Liskeard

Yorkshire and Humber

LS1 8TL

Job Description

Job responsibilities

As a Patient Navigator, youll be the bridge that connects patients with the care and resources they need, providing support and guidance throughout their healthcare journey. In addition to providing patients with a positive experience , you will ensure the smooth running of the surgery, supporting our team to deliver outstanding care. We understand how important your role is and will value your contributions every step of the way.

What Were Looking For

• A confident communicator with a friendly, patient, and professional attitude.
• Someone who can handle a fast-paced, demanding environment with ease.
• Prior experience in healthcare or administrative roles is desirable, but not essential. Full training will be provided.
  
  

Key Responsibilities

• Welcoming patients and visitors, managing check-ins, and providing appointment information.
• Answering phone calls and handling patient inquiries with empathy and professionalism.
• Scheduling and managing appointments using our system.
• Processing prescription requests from patients and pharmacies.
• Handling patient queries in person, over the phone, and via email.
• Managing incoming and outgoing correspondence, including emails and letters, with accuracy.
• Keeping the reception area tidy and ensuring smooth handovers for colleagues.
• Completing administrative tasks such as patient registrations and updates.
  
  

What Youll Bring

• Excellent communication and interpersonal skills.
• EMIS system proficiency- experience using the EMIS clinical software to manage patient records, appointments, and other administrative tasks
• Strong organisational and time-management abilities.
• Attention to detail and a high level of accuracy in handling patient information.
• Confidence in using IT systems and basic office software.
• Prior experience in a healthcare or administrative role is desirable but not essential.
  
  

Please note: Unfortunately, we are unable to offer sponsorship for this position. Applicants must have the right to work in the UK at the time of their application.

System used: EMIS

Why join us? Our Benefits;

• NHS Pension with 20.6% Employer Contribution
• 25 days (5 weeks / 200 hours) annual leave plus Bank Holidays (pro-rata, if part-time)
• Extra days leave for work anniversary each year
• Enhanced Maternity; Maternity / Paternity Support; Adoption pay
• Family friendly employment policies
• Special and Significant Event Leave
• Participation in OMGs refer a friend scheme
• Continued personal and professional development
• 24/7 free access to an Employee Assistance Program run by awarding winning Health Assured
• Eye care scheme free eye test plus a contribution towards glasses
• Cycle to work scheme
• Access to NHS Discounts
  
  

Job description Job responsibilities

As a Patient Navigator, youll be the bridge that connects patients with the care and resources they need, providing support and guidance throughout their healthcare journey. In addition to providing patients with a positive experience , you will ensure the smooth running of the surgery, supporting our team to deliver outstanding care. We understand how important your role is and will value your contributions every step of the way.

What Were Looking For

• A confident communicator with a friendly, patient, and professional attitude.
• Someone who can handle a fast-paced, demanding environment with ease.
• Prior experience in healthcare or administrative roles is desirable, but not essential. Full training will be provided.
  
  

Key Responsibilities

• Welcoming patients and visitors, managing check-ins, and providing appointment information.
• Answering phone calls and handling patient inquiries with empathy and professionalism.
• Scheduling a