Job vacancy Clerical Officer, Mersey Care NHS Foundation Trust, Southport trac.jobs inSouthport inSouthport PUBLISHED FRI 20 DEC 2024

Employer heading

Clerical Officer

Band 2

Job Overview

We currently have an opportunity for an Admin & Clerical person to join the Patient Flow Team based in the grounds of Southport Hospital.

This a part time 22.5 hrs fixed term position and the working hours are Monday - Friday 9.15 - 2.30 mon - Fri.

This is a busy role so we are looking for a flexible enthusiastic team player with good interpersonal skills and an excellent telephone manner. Somebody who works well under pressure, understands the importance of prioritising their own workload to meet deadlines whilst working independently and part of busy team

This is an exciting opportunity for somebody to gain valuable experience within the Health Care setting. This post is subject to a standardDisclosure and Barring Service (DBS) Check.

Proposed Interview Date - 19th November 2024

Main duties of the job

• The successful candidate will be required to possess good knowledge of verbal and written communication skills.
• Monitoring the Teams inbox on a daily basis
• Uploading Referrals on a daily basis
• Answering the telephone and escalating messages to team members
• Liaising with care homes & hospitals including passing on patients confidential information.
• Using EMIS for patients documents retrieval
• Printing, Scanning and photocopying
• Stationery Orders
• Attending Team Huddles
• Any Ad-Hoc Admin Duties
  
  

Working for our organisation

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to perfect care care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. Were currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Detailed Job Description And Main Responsibilities

The successful applicant will need to have knowledge and be familiar with Microsoft Office. Previous experience of working in an office environment, data input skills and the ability to priorities own workload and work to defined timescales. Previous experience within a health care environment would be desirable.

• The successful candidate will be required to possess good knowledge of verbal and written communication skills.
• Monitoring the Teams inbox on a daily basis
• Uploading Referrals on a daily basis
• Answering the telephone and escalating messages to team members
• Liaising with care homes & hospitals including passing on patients confidential information.
• Using EMIS for patients documents retrieval
• Printing, Scanning and photocopying
• Stationery Orders
• Attening Team Huddles
• Any Ad-Hoc Admin Duties
  
  

Person specification

Qualifications

• GCSE Grade A-C or equivalent
• Computer literate
• Working Knowledge of Microsoft Office
  
  

Knowledge and experience

• Experience of working in a Busy Office Environment
• Previous Clerical Experience
  
  

Desirable criteria

• Experience / Knowledge of EMIS System
• NHS Experience
  
  

Skills

• Good keyboard skills
• Ability to plan, prioritise and schedule work
• Effective communication and interpersonal skills
• Ability to work with attention to detail
• Ability to work effectively within teams
• Ability to work on own initiative
  
  

Values

• Continuous Improvement
• Accountability
• Respectfulness
• Enthusiasm
• Support
• Responsive to service users
• Engaging leadership style
• Strong customer service belief
• Transparency and honesty
• Discreet
  
  

We celebrate diversity and promote equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.

We take positive action to support disadvantaged groups and also particularly encourage applications from ethnic minorities, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.

As a Disability Confident Employer, we offer a guaranteed interview scheme for applicants who consider themselves to be disabled who meet the minimum (essential) criteria for the role in the person specification. If you would like your application to be considered under the Trusts guaranteed interview scheme you can indicate this in the personal information section of your online application form.

Please ensure you check the email account from which you apply for all correspondence. All information regarding your application will come from apps.trac.jobs not NHS Jobs. Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.

Should you require a reasonable adjustment to our recruitment process please email [email protected] to ensure that measures can be put in place to support you.

We reserve the right to close any vacancy earlier than advertised in exceptional circumstances once we