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Hospital AdministratorinRedruthinRedruthPUBLISHED SUN 10 DEC 2023

Band 2  PERMANENT 
NHSUNIFORM

Cornwall Partnership NHS Foundation TrustFollow Cornwall Partnership NHS Foundation Trust

To view a detailed job description and person specification including the main responsibilities of this role, please see supporting documents.

We are currently looking for an administrator to join the Central Administration Team at Camborne Redruth Community Hospital

The post is part-time working 30 hours per week.

A uniform is provided and the flexibility to work additional hours to meet service need would be an advantage, but is not essential.

The primary duty of the post holder will be to provide reception and clerical duties to the Outpatients Department. However, from time to time you may be required to work in other areas of the hospital for example the main reception/General Office. You will need to be extremely organised and pay close attention to detail and be flexible to deal with changing work environments and priorities. Having the ability to learn new processes and procedures quickly will also be necessary.

Previous experience of working in a patient or client-focused environment will be an advantage, as will experience of working in a busy reception.

Training and support will be given to the successful applicant.

To provide full clerical and administrative support to theOutpatients' Department, Wound Management Clinic, General Office and other departments as required on a rostered admin rota, which are key functions within the hospital.

To be the first point of contact for all patients, visitors and members of the public attending the hospital and to ensure they are fully assisted as required.


More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
Useful skills for a Hospital Administrator:
To work as a Hospital Administrator in the UK, you'll need a combination of educational qualifications, professional skills, and relevant experience. Here are the key skills and competencies required for this role:
1. Educational Background
- Degree: A bachelor's degree in health administration, business administration, public health, or a related field is typically required. A master’s degree in health management or a relevant discipline is often preferred for higher-level positions.
2. Leadership and Management Skills
- Leadership: Ability to lead teams, inspire staff, and drive change within the hospital.
- Strategic Planning: Skills in planning and implementing operational strategies aligned with hospital goals.
3. Financial Acumen
- Budgeting and Financial Management: Understanding of financial principles and practices to manage hospital budgets and resources effectively.
- Cost Efficiency: Skills in identifying areas for cost reduction while maintaining quality care.
4. Communication Skills
- Interpersonal Skills: Ability to communicate clearly and effectively with staff, patients, and external stakeholders.
- Negotiation Skills: Proficiency in negotiating contracts and partnerships with suppliers and service providers.
5. Regulatory Knowledge
- Healthcare Regulations: Knowledge of healthcare laws, regulations, and standards in the UK, including NHS guidelines and compliance requirements.
- Quality Assurance: Familiarity with quality improvement practices and patient safety standards.
6. Analytical Skills
- Data Analysis: Ability to analyze healthcare data and metrics to make informed decisions and improvements.
- Problem Solving: Strong critical thinking and problem-solving skills to address operational challenges effectively.
7. Human Resource Management
- Staff Management: Skills in recruitment, training, performance evaluation, and workforce planning.
- Conflict Resolution: Ability to manage and resolve conflicts within teams or between departments.
8. Project Management
- Organizational Skills: Proficiency in managing multiple projects, timelines, and resources efficiently.
- Change Management: Ability to implement new initiatives and changes smoothly within the hospital setting.
9. Patient-Centric Approach
- Customer Service Orientation: Commitment to enhancing patient experience and satisfaction as a focus of hospital operations.
- Cultural Competence: Understanding and addressing the diverse needs of patients from various backgrounds.
10. IT and Systems Proficiency
- Healthcare Information Systems: Familiarity with electronic health records (EHRs) and healthcare management software.
- Data Privacy: Knowledge of data protection regulations and ethical considerations in handling patient information.
Additional Considerations
- Experience: Prior experience in healthcare management or administrative positions can be crucial. Many hospital administrators start in lower-level administrative roles and work their way up.
- Professional Development: Joining professional bodies like the NHS Leadership Academy or obtaining certifications in healthcare management can enhance your credentials and networking opportunities.
 


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